AllAmericanClothing Reviews 2

Like many others, I continue to have difficulty returning a simple pair of jeans. I wanted to support American made companies and products, so I ordered a pair of jeans. When the jeans arrived, they didn't fit well, so I returned the clean, unwashed, freshly opened jeans. I went through their return process, got the RA number, had to pay for shipping to return the item, which I wasn't fond of. The shipping company sent me a tracking number, indicating the jeans had arrived at the warehouse mid November. The company website does state that once the item has been received, a refund will be issued up to 10 business days later. A month later, I still had not received my refund, so I contacted the company about it. I received an email saying it was the holiday season, please allow some grace. That's fair, so I did. A month later, still no refund. The item has been with the company at the warehouse for 2 months and still no refund. I sent another email to the company requesting and update or status, and ultimately the refund. This is unacceptable business practice, and certainly not what I had hoped for from an American clothing company.

Had a sizing issue with my 1st purchase-a pair of jeans. Other reviews have mentioned sizing issues as well. Followed instructions and submitted their exchange form, and added two questions in the "comments" section: "Could they help with a sizing recommendation?", and "May I buy a return shipping label from them?". When Tawnya responded with a RA number, via email, neither of these questions were addressed. I have seen others complain about poor service, and high return/exchange costs. Now I'm returning for refund, instead of exchanging, and I won't be wasting any more time or money placing orders with them. Too bad a US company like this chooses Chinese low level customer service.