All About Audrey Reviews 

241
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and unique designs of the clothing. Customers consistently highlight the excellent customer service, noting the helpful and responsive team. Many people appreciate the fast delivery and the beautiful, careful packaging, often mentioning the included fabric bags. However, some customers experienced issues with their orders, including missing items or prolonged delivery times, particularly with certain couriers. A few other people also felt that the customer service was lacking or that the product quality, color, or material did not match expectations or descriptions.

What people talk about most

Product

People report positive experiences with product, often praising the unique, high-quality clothing and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality products, beautiful... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the super quick delivery and... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with their purchases,... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the team as "first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more

Rated 5 out of 5 stars

Have ordered twice now and am very pleased with the skirt and top I received. They are good quality and I love the originality of the designs. Updates are good after purchase although I wish Evri wo... See more


Company details

  1. Vintage Clothing Store

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(241)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

What a company!

What a company!!

I ordered a stunning bell sleeve top (very stevie knicks vibes ✌️) for my 40th festival birthday. Ordered on a bank holiday and I knew it wouldn’t arrive in time.

So I called the company and explained the situation and if possible could it be delivered to the cottage where I was staying that weekend…. And the top had arrived even before I did!!! So my big birthday bash was a sucess for me. Thank you. Will be ordering again 100% #itsthelittlethings 🩷

29 August 2024
Rated 5 out of 5 stars

Truly lovely, wearable, comfortable, eclectic AND practical clothing

I am so so beyond pleased with my purchases from this shop. I was pleasantly surprised by the quality and comfort of the fabric. The shapes of the wrap top and dress I got are SO flattering. I haven’t been feeling my best lately and to put something on and feel immediately … pretty? was just really delightful and exactly what i needed. The items are well made and well designed. I’m able to wear them and express the fairy princess vibe I’m after while still feeling very put together and not at all like i’m wearing a costume- which is such an delicate balance! This clothing really is approachable and practical without sacrificing any of its whimsical charm. I have two more orders on the way and can’t wait to get them ❤️

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly customer focused

I shop regularly both online and at the brighton shop. I have some very beautiful silk skirts and dresses. Yes they are made from recycled sari so there is the occasional hard to see snag or mark but nothing major and imo to be expected and always pointed out on the description. Dom goes out of her way to ensure you are happy with your purchase and gives good friendly email response. I've only returned an item once, and there was no quibble.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Wow what can I say! Not only am I in possession of the most beautiful red wrap top but the customer service I received from the all about Audrey team was beyond outstanding! Dom was so helpful and went above and beyond to ensure I received the top i'd ordered in the correct size on time for an event. I also had a lovely and engaging email exchange too that made me feel valued as a customer. I work in customer service and can honestly say it's this type interaction that the bigger more corporate companies lack. I can't wait to order more!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous clothes and great customer…

Fabulous clothes and great customer service. I have purchased a number of items from AllAboutAudrey, all unique and with vibrant colours and have had many compliments while wearing them. Also recently when an item I ordered was not up to required quality the team contacted me quickly and arranged a full refund.

25 June 2024
Rated 5 out of 5 stars

Beautiful, comfortable, flattering clothing

I just adore my dresses from All About Audrey; they're so comfortable, flattering and I get loads of compliments wearing them.
The Peacock Primrose dress is my favourite style and perfect for summer as it is light and airy without being seethrough! It's also great for those of us with larger busts.
It's always good to support small, independent businesses in a move away from fast fashion.

26 June 2024
Rated 2 out of 5 stars

Trying to get a reply from the staff

Since this shop seems to only react when customers leave a bad review, I'm gonna try again here.
I bought a top from this shop, arrived all good, only it stained some of my clothes in the washing machine. My bad, I shouldnt have put it with lighter colors, oh well. But when I left it to dry outside (because the instructions said specifically to leave it airdry), the sun discolored the part of the top that was facing it!
I dont want to be a Karen, I really don't, but now I have green stained clothes from a top that costed me near 75€ in total with the taxes that I can't even wear because it's not an even color. Maybe it's just a problem with the dye used for the top, who knows.
I contacted the shop a week ago by mail once, twice, no reply so I wrote a instagram message and they left me on view.
Of course I understand I'm not the only customer they have to deal with but I feel stuck not being able to have a reply from them.
So yeah, otherwise it's a nice top, would be nicer if I was able to wear it though.

23 June 2024
Unprompted review
Rated 5 out of 5 stars

This company is totally brillant i…

This company is totally brillant i bought a dress & it got taken from outside my house , This fantastic company not only sent me a replacement but was absolutey lovely with my daughter sent with different courier service special delivery first class service Thank you so so much xxxxx

21 June 2024
Unprompted review

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