We tried to order 3 items online but…
We tried to order 3 items online but repeatedly the order would not go through at that point.
I assumed that maybe the system was busy due to their sale.
I tried several times and even the next day but to no avail.
I reach out to Alewalds via email who asked for the items in question ( sent a screenshot). They said they'd look into it.
I assumed that that may be the last i would hear.
However I later got a reply that there was a problem with an item stopping the order going through. I was not left abandoned as I thought I would be , what with their big sale being on, but two alternatives were offered .
After a couple of emails back & and forth I ordered " manually" the items and they upheld the free delivery costs ( these things are no doubt a pain to do manually to get to the correct bottom line charge).
Two days later I received the goods.
I thank the the team at Alewalds for taking that extra care for a customer. Their prices were the best out there and their service was second to none.
Tack så mycket.
Mvh R