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Aldeburgh Coastal Cottages Reviews 

408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic coastal locations close to the beach and local town amenities, along with beautifully clean, comfortable, and well-equipped accommodations. People also deeply appreciate the friendly staff and the simple, efficient booking process that makes planning holidays completely stress-free. Some reviewers were not happy with maintenance, noting minor wear and tear such as uncomfortable beds, scuffed carpets, or properties needing a general refresh. A few visitors occasionally mentioned minor inconveniences regarding parking spaces or missing room items, but overall remained very satisfied with their relaxing holiday stays.

What people talk about most

Location

Customers had positive experiences with location, highlighting the incredible convenience and proximity to... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that properties are consistently clean,... See more

Quality

Users describe positive interactions with quality, consistently highlighting immaculate, well-equipped, and... See more

Staff

People report overwhelmingly positive experiences with the staff, frequently highlighting their helpful,... See more

Booking process

Consumers find booking process to be positive and straightforward. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good selection of accommodation at competitive prices. Easy booking and payment system. Stayed at Sea Cloud in Aldeburgh which was very clean, comfortable and well equipped. Site was very quiet and wi... See more

Rated 5 out of 5 stars

Great holiday let. Spotlessly clean. Well appointed and very spacious and comfortable. Would absolutely stay again. The only downside was the resident in a neighbouring cottage continuousl... See more

Rated 5 out of 5 stars

Beautiful, clean, well-equipped and spacious apartment. Great views from the turret room, which was a wonderful place for a sundown drink. Excellent location with less than five minutes' walk to the... See more

Rated 5 out of 5 stars

Lovely place to stay. Well equipped and spacious and fantastic High St location (with all that implies in terms of convenience and access). Parking not really an issue so long as you don’t mind a sho... See more


Company details

  1. Self-Catering Accommodation

About Aldeburgh Coastal Cottages

Written by the company

With over 200 beautiful holiday cottages based in and around the stunning Suffolk Heritage Coast, Aldeburgh Coastal Cottages is here to help you find your perfect self-catering holiday on England’s east coast.

Beachfront, coastal or countryside we can help you find the holiday of your dreams. Whether you’re seeking a holiday home with amazing views of the sea, stunning cottages in the heart of a coastal town, a cosy romantic getaway or a property large enough for the family to get together, we have something to offer you.

Our skilled team is made up entirely of local people whose passion is based on a shared love of the area and who have over thirty years experience in the holiday cottage industry. We know our properties inside out as well as the beautiful county of Suffolk in which they are located.

We can provide you with recommendations of wonderful places to eat, great days out for children and the best walks in the area, all you have to do is ask.

Contact info

4.8

Excellent

TrustScore 5 out of 5

408 reviews

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4.8

All reviews

(408)

306 reviews in the last 12 months

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Rated 5 out of 5 stars

I really appreciate the swift personal…

I really appreciate the swift personal service at Aldeburgh Coastal Cottages. They rang to let us know we could arrive early, responded fast to a plumbing problem and were grateful when we alerted them to a gutter problem after a dramatic storm

30 June 2026
Rated 1 out of 5 stars

Terrible

Terrible. The apartment upstairs was undergoing renovations during my (intended) one week stay. There was persistent loud banging and drilling throughout the day, including over a weekend. I contacted Aldeburgh Coastal Cottages three times by email and they failed to respond on all occasions. What was supposed to be a recuperative week away after cancer surgery turned into a nightmare. I gave up after four days and left.

11 June 2026
Unprompted review
Aldeburgh Coastal Cottages logo

Reply from Aldeburgh Coastal Cottages

Hi Alan,
We are very sorry to hear that your stay was disrupted and we sincerely apologise for the distress and inconvenience this caused.
Unfortunately, neither us nor the property owner was made aware of the renovation work that was taking place at the neighbouring property during your stay. As soon as we became aware of the situation, we made every effort to contact you. This involved contacting the phone number given to us on the booking, replying to your emails and going to the property itself. Our most recent email was sent on 16th June where we offered you a full refund for your booking.
We are sorry if you feel your earlier correspondence was not responded to. We would very much like the opportunity to resolve this matter with you. Please could you contact our office on 01728 830250 at your earliest convenience so that we can discuss this with you directly?
Once again, we sincerely apologise for the disruption to your holiday and hope we can speak with you soon.
Kind regards,
Grace Aldeburgh Coastal Cottages

Rated 5 out of 5 stars

A very nice well appointed cottage.

A very nice well appointed cottage in a great location.
Comfortable and well furnished, with plenty to do in the surrounding area. Aldeburgh is a couple of miles away and well worth a visit.
Thorpeness is a lovely spot and the cottage is within easy walking distance to the beach and pub and the Meare (Boating Lake). Highly recommended.

27 June 2026
Rated 5 out of 5 stars

A very enjoyable stay

We enjoyed our stay through Aldeburgh Costal Cottages very much.
It was a very clean, bright house, which accomodated our needs well. Fresh new linen was an added bonus.
The information and images about the property were good. Booking was simple and the staff at Aldeburgh Costal Cottages were responsive and helpful whenever I was in contact with them.

25 June 2026
Rated 5 out of 5 stars

I can't think of anything that wasn't…

I can't think of anything that wasn't good ànd I want to come back next year . It suited me wonderfully . Great care had been taken with equipment and the bed was great . The front door lock didn't work well but someone came to replace it the same day
The wall lights in the sittimg room left something to be desired but it didn't really matter .
Everything else was super.

25 June 2026
Rated 5 out of 5 stars

Stunning lakeside bungalow

Stunning lakeside bungalow. It was fantastic to be able to explore the lake every day with free use of the owners’ boat. Bungalow was clean and very well equipped. It was hard to find accommodation all on one floor, so I was so pleased to find this place. As a constructive suggestion for when the shower room is next renovated, my partner (who has Parkinson’s) would have liked some sort of grab rail in the shower. There is also no “normal” tv channels here - you have to watch on I-player etc. I didn’t have time to watch tv anyway but it was a slight downside for my partner. Just those minor points; we had a lovely holiday.

23 June 2026
Rated 4 out of 5 stars

Booking and property stay

Efficient booking experience, quick response to two property problems during our week stay. Property a little tired, would benefit from updating.

8 June 2026
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Reply from Aldeburgh Coastal Cottages

Hi Robert,

Thank you for taking the time to leave your review.

We're pleased to hear that you found the booking process efficient and that our team was able to respond quickly to the issues you experienced.

We also appreciate your comments regarding the property. We will pass your suggestion about updating the property on to the owner.

Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Grace Aldeburgh Coastal Cottages

Rated 5 out of 5 stars

A lovely property in an ideal location

A lovely property in an ideal location. Very comfortable with all the required facilities. The only comments we would make are: i) that the door between the living area and the bedrooms couldn't be closed, which was slightly inconvenient as we had a dog; the lock needs fixing ii) the rubbish collection bins near the field were nearly full and needed emptying when we arrived - that may be down to the local council though; iii) the field we hired for exercising the dog had a couple dead birds/hares in it on the far side which was slightly problematic with a dog as I had to make sure he was kept on a lead in that area. It would have been better if we had been able to let him run free throughout the field. So I would suggest and dead wildlife is removed to make the field totally safe for a dog. I didn't want him to try to eat them! Iv) the public footpath through the property has a stile at the end of it when it leaves the property which can't be navigated by a dog. If that could be replaced by a gate, that closes automatically, as used on the Suffolk coastal path, then that would be great as I could walk the dog on it! I appreciate though that there would be a cost to that and it is important that the property is secured at all times from wildlife. Apart from those points, we were very satisfied and we have booked again for next year! Thank you very much indeed.

18 June 2026
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Reply from Aldeburgh Coastal Cottages

Hi David,

Thank you so much for your lovely review and for taking the time to share your constructive feedback. We're delighted to hear you enjoyed the property and have already booked to stay with us again next year!

Thank you for highlighting the problems you encountered. We have made the owner aware of the issue with the door lock and the dead wildlife in the exercise field so these can be addressed. We appreciate you bringing them to our attention.

Thank you again for your feedback. We look forward to welcoming you back next year!

Kind regards,
Grace Aldeburgh Coastal Cottages

Rated 3 out of 5 stars

We had a lovely stay in thorpness and…

We had a lovely stay in thorpness and the photos of the layout of the property were correct. It was the safety and upkeep of the garden that was not as shown in the photo. Main downstairs floor needed a good scrub ,the cleaners need a new mop and bucket and the kitchen cupboards where ,anything shoved in to any cupboard,they need sorting please.generally the place needs a bit of TLC.
Bedrooms and bathrooms fine. The fridge freezer needs defrosting as draws would not open.hope this helps.

19 June 2026
Aldeburgh Coastal Cottages logo

Reply from Aldeburgh Coastal Cottages

Hi Alison,

Thank you for taking the time to leave your review. We are pleased to hear you had a lovely stay in Thorpeness.

We appreciate your constructive feedback. We have now had our gardener tend to the garden. We have also passed on your notes about cleanliness and and the general upkeep of the property to the housekeeping and maintenance teams and they are being addressed.

Thank you again for highlighting these points. Guest feedback is invaluable to us and we hope we have the opportunity to welcome you back for an even better stay in the future.

Kind regards,
Grace Aldeburgh Coastal Cottages

Rated 5 out of 5 stars

Great holiday

Booking experience was good. We loved the holiday house.
Location was great and house was well equipped.

30 May 2026
Rated 3 out of 5 stars

A workman turned up uninvited and tried…

A workman turned up uninvited and tried to gain access to the property via the key pad. Aldeburgh coastal cottages had sent him to our accommodation in error.

The fridge was way too small for the accommodation that is for 4 people.

8 June 2026
Aldeburgh Coastal Cottages logo

Reply from Aldeburgh Coastal Cottages

Hi Gill,

Thank you for your feedback. We sincerely apologise for the disruption caused by maintenance arriving at the property. This was a mistake on our part and we understand how unsettling it must have been.
We also appreciate your comments regarding the fridge size and will take this into consideration with the owner. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide a better experience in the future.

Kind regards,
Grace Aldeburgh Coastal Cottages

Rated 4 out of 5 stars

A lovely end of terrace house in a…

A lovely end of terrace house in a great position just behind the high street. It had everything we needed and the main bed was very comfortable. Set over 3 floors with the shower on the lower ground floor. Parked outside with no issues. Aldeburgh is lovely with nice shops, pubs and restaurants. It was an excellent base for exploring the area.

9 June 2026

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