People wallahi they haven't give me money back after nearly four months, they are very nice when they take your money, but as soon as they got the money they don't know who you are ( حرامي)
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See what reviewers are saying
Company failed to give my family member money back when his trip was cancelled due to circumstances within the Middle East that were completely out of his control. This company has a lack of care for... See more
Incredible experience with Sarah! She helped me through every single step, making the entire process smooth, easy, and calm. Even though I didn't end up finalizing a booking, her service was top-tier.... See more
We booked our Umra for 5 people through Al Aswad Travels. They been very helpful and been quick in response through out our journey. The team member Bilal was very dedicated and supportive in every ma... See more
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Company details
Written by the company
Need help booking Umrah packages with the required hotel classification, comfort level, convenience, and cheapest prices? Our Umrah experts are always available to help you design and book the Umrah package with your desired hotel to ensure you get exactly what you need. Email at : info@alaswadtravels.co.uk Call Us Now: 0203-504-2966
Contact info
13 Station Rd, SE25 5AH, London, United Kingdom
- 0203-504-2966
- info@alaswadtravels.co.uk
- alaswadtravels.co.uk
2.9
Average
26 reviews
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Replied to 9% of negative reviews
Typically replies within 1 week
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It was a wonderful experience for me
It was a wonderful experience for me . I will recommend Al-Aswad travel agency. Special thanks to Aliza Khan for her support and assistance through out my process . Throughout my journey, everything was good. Get to my hotel .. Again big five star to Al-Aswad. They are really cost effective and reliable.
21 March 2025
Unprompted review
Reply from Al Aswad Travels
Thank you so much Buba. Really appreciate your kind words and looking forward to work with you again
Avoid avoid avoid
Avoid avoid avoid
This agency they are scam
they will still ur money I have paid for me and 2 friends for umrah package all inclusive in the Ramadan £995 par parson after they received the money they told me they can’t not provide me the visa because Saudi Arabia embassy hold the visa at the moment, the come to me with 2 options first I have to pay £245 to fly directly with Saudi airlines and I get the visa there on arrival or £245 par person for cancellation fee, I agree to pay £245 to fly but in one condition if they guarantee I will have visa there and send me email to confirm that they don’t want, so I choose the 2 options because they say if I didn’t cancel now I will lose all the money they say is not them fault they told me call Saudi embassy and the airline is not them problem,
how that is not them problem u sale me package all inclusive and u can’t provide me visa why I have to pay for cancellation fee which’s they force me to cancel or I loss all my money so I have to cancel my package and they will take £245 and I will receive the refund on 6weeks time,
after that I didn’t received any emails to confirm how much they will refund me just all the time lies after lies from them all
Now I received email from them they say they will refund me just £250 par parson.
How’s that normal they said £245 the cancellation fee and now they want refund me £250 par parson.
Just avoid them brother and sisters they lies and scammers
21 April 2025
Unprompted review
Reply from Al Aswad Travels
Dear Sheriff,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
For transparency, your booking was confirmed at midnight, and unfortunately, Saudi visa issuance was suspended the following day by the embassy. As the booking was made just one week before departure after a delayed decision, this situation was entirely beyond our control.
Despite this, we offered multiple solutions, including the option to travel via Saudi Airlines with a visa on arrival, and even proposed shifting your package to after Hajj—with full compensation of your original package value. Unfortunately, neither option was accepted, and you opted to cancel.
As communicated earlier, visa and hotel fees are non-refundable per Saudi Embassy and company policy. However, we applied for a flight refund, and the amount received from the airline was offered to you in full. We do not retain any customer's funds under any circumstances.
We always strive to provide fair and transparent service and remain available if you'd like further clarification.
Best regards,
Team Al Aswad Travels
Brilliant Umrah Experience with Alaswad
We recently booked our Umrah package with Alaswad travels, and I have to say, they did a fantastic job! Everything was smooth and stress-free from start to finish. The hotels were clean and well-located, and the visa, ticketing, and transport were all handled professionally.
Travelling with our 6-year-old, we were a bit concerned about the arrangements, but Umrah Insights made sure everything was comfortable and hassle-free. Their hospitality was top-notch.
A special thanks to Alizay, who was always on hand whenever we needed anything. She made the whole experience even better with her constant support.
Would definitely recommend Alaswad travels to anyone planning their Umrah – top service all around!
5 March 2025
Unprompted review
Reply from Al Aswad Travels
Thank you so much for your kind words and for choosing Al Aswad Travels for your Umrah journey. We are delighted to hear that you and your family had a comfortable and memorable experience.
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