Akers Pritchett Reviews 

145
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, highly professional, and wonderfully supportive throughout the entire property purchasing process. People note that the knowledgeable team always provides clear guidance and ensures that communication remains exceptionally transparent from start to finish. Some reviewers were happy with the exceptional customer service received, particularly when dealing with protracted and complicated mortgage applications. Consumers also deeply appreciate how proactive, reassuring, and approachable the brokers are when working tirelessly to secure the very best deals. Clients consistently emphasize that nothing is ever too much trouble for the team, making stressful situations much easier to manage.

What people talk about most

Staff

People report high satisfaction with the staff, frequently highlighting their exceptional knowledge,... See more

Service

Consumers find service to be exceptionally helpful, praising the professional, efficient, and stress-free... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing constant support and open communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, k... See more

Rated 5 out of 5 stars

James and Sarah made our first experience purchasing a property such an easy one! They were with us every step of the way and provided help, advice and the best options for us going forward. They... See more

Rated 5 out of 5 stars

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They alwa... See more

Rated 5 out of 5 stars

I have recommended Akers Pritchett to everyone who needs a mortgage advisor/broker. We've been going to Steve for years and he's always provided sound advice. Vicky has been fab through our most recen... See more


Company details

  1. Mortgage Broker

Written by the company

At Akers Pritchett, we believe that there's no one-size-fits-all approach so we continuously strive to deliver expert advice that is tailor made to suit your needs, lifestyle and financial circumstances. Being fully independent, you can rest assured that we will work solely in your best interests and no one else. Whether you're a first-time buyer, a homeowners or maybe you're looking for a buy-to-let, our dedicated team of experiences mortgage & protection advisors can help steer you in the right direction and guide you through every step of your mortgage journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(145)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I have always found them to be friendly, professional, trustworthy and knowledgable.
James and his team have always been on hand if ever I had a question and I would highly recommend their services to anyone. 5 stars through and through. Thank you.

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Sound advice and excellent service

As soon as we thought about moving, I sought James out after being advised on mortgages by him over 10 years ago. He gave us some very sound advice, was very patient with us and we ended up with a great product. It was a very smooth process with James and our chosen lender. If only the actual buying process was as easy! But we’re now in our dream property. Thanks James. Would highly recommend and will use again.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Professional & pro-active

James was very professional, helpful and pro-active in getting the mortgage application through for my brother and I. His PA Nicky was also very responsive and helpful. We wouldn’t hesitate to use them again!

30 July 2022
Unprompted review
Rated 5 out of 5 stars

Delighted

I am delighted with the service I’ve recently experience with Akers Pritchett. From my initial discussions with James and then the back up offered by the team especially Nicky and Vicki, I was supported all the way. I would recommend them to everyone.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I cannot recommend highly enough. I reached out to Steve as soon as I had my offer accepted on a property and receive excellent advice and guidance. The mortgage application process was super easy as was the process of getting life insurance. Steve guided me every step of the way and Vicki was brilliant as well. Thank you so so much and will be in contact when it is renewal time :-) Dave

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I would highly recommend Akers Pritchett. Jade provided the best quality advice and secured a mortgage deal, which seemed quite difficult given our circumstances. Jade was always available to answer our queries and kept us updated throughout the process. Many thanks to Akers Pritchett and Jade in getting our first home.

22 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The service received was excellent from James and his team, from my initial conversations to securing a mortgage. He’s extremely knowledgeable and professional, I would highly recommend his company and will definitely use them again in the future. James has solutions not problems!

30 March 2022
Unprompted review
Rated 5 out of 5 stars

We have used James and the team for…

We have used James and the team for quite a few of our remortgages and always have the same high standard outcome. The customer service is impeccable both from James and Nicky and you literally don't have to worry about a thing from the moment to speak to James. We have every intention of continuing to use Akers Pritchett for the forseable future.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

James, Nicky and the rest of the team were fantastic from start to finish. Lots of communication and updates and a thoroughly professional service throughout. I cannot recommend them enough!

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Simply brilliant!

I can't recommend the team at Akers Pritchett enough, they are extremely helpful and knowledgeable. Importantly they work tirelessly to provide the best product and explain the offer in simple language. Take the pain out of mortgage hunting and give the team a call!

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We would highly recommend Akers Pritchett. James gave us great advice and found us a really good mortgage deal. Also, when there was a last minute snag, he was tireless in chasing the mortgage provider to get it resolved for us. We will definitely be using them again when our current deal expires.

29 January 2022
Unprompted review
Rated 5 out of 5 stars

Nobody does it better

We have been using Steve, James and The team for a number of years now and for very good reason. Excellent knowledge of the market combined with good old fashioned customer service. Always on the front foot, often making contact to remind me of the best deals and services on the market.
Outstanding service.

3 January 2022
Unprompted review
Rated 5 out of 5 stars

Great service and friendly team

Great service provided by Steve and Vicki in particular. Happy to answer any questions no matter how silly you might feel, which is great when you’re a first time buyer!

19 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Helped me with a remortgage. Always available and have time for you, and happy to answer questions. Prompt service and very reasonable rates. Can’t recommend more highly.

30 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look