Personal Touch Kent Reviews 130

I can’t recommend PTK highly enough. From the very beginning, they guided us through every step of the process, from providing clear mortgage information right through to securing full application approval. They made what could have been a stressful experience feel straightforward and well-managed.

On top of arranging our mortgage, they also took care of our home and life insurance, giving us complete peace of mind that everything was properly covered. Their professionalism, responsiveness, and attention to detail were excellent throughout.

We’re extremely pleased with the service we received and would happily recommend them to anyone looking for reliable and supportive specialist mortgage advice.

Great service and timely turnaround. Thanks for all your help

Right from the very first phone call with Neil and his team, the service has been absolutely superb. As a first-time buyer they helped me secure a mortgage and made the whole process stress and problem free. What really stood out was the personal and tailored approach, taking the time to listen to and understand my situation. Their professionalism and communication was fantastic throughout the process. I would highly recommend Personal Touch Kent to anyone looking for a mortgage advisor.

Neil and the team have been exceptionally helpful in helping us sort everything out for our mortgage. We’ve worked through a number of different scenarios with different properties and they’ve always managed to find the right solution, fully recommend.

I honestly cannot recommend Luis highly enough. Luis came highly recommended to me by a family member, who he had already helped secure two mortgages for. After working with him myself, I can see why she recommended him so strongly.

He has been absolutely incredible throughout my Right to Buy mortgage process. My case has not been straightforward at all, the Right to Buy journey can be complex in itself, and there has been delays and issues at the seller’s end, which made it a long road. Despite all of this, Luis has been nothing short of exceptional.

From start to finish, he has gone above and beyond to support me. His communication has been outstanding, he always keeps me informed, responds quickly, and takes the time to explain everything clearly. Whenever challenges arose, Luis always had a solution and worked tirelessly to keep things moving forward.

What really stands out is not just his professionalism, but the kind of person he is. He is patient, caring, genuinely supportive, and you can tell he truly wants the best outcome for his clients. Having someone like Luis in your corner during such an important process makes all the difference.

I am incredibly grateful for everything he has done to help me. I already know that when I look to purchase another property in the next 18 months, Luis will be the first person I call.

I would highly recommend both Luis and Personal Kent to anyone looking for a mortgage broker. Truly a 5-star service from start to finish.

I can highly recommend Neil at PTK if you are looking for a mortgage advisor. He made the process very straightforward, explains everything and lovely to chat to! 😃

Luis helped secure a corporate BTL mortgage for an auction property within a very limited timeframe as well as, re-mortgage residential with best rates for my circumstance. Professional, knowledgeable, strategic and high level thinker which really comes in beneficial. Really goes above and beyond to deliver, I'm very glad to have found a firm that delivers great service and is reliable.

Brilliant experience had with PTK! Luis has been fantastic and supported us throughout the whole process! As first time buyers, myself and my partner were pretty clueless to be honest, but Luis is very patient and always explained things clearly, sometimes more than once so that we understood! We always had lots of questions to ask, and were seeking reassurance (to the point that I felt like a pest), but Luis was very responsive and nothing was ever too much. We felt like we built up a rapport, that we weren’t just clients. Overall, we are extremely happy with the service received!

Anyone looking for a mortgage broker?

I can recommend Neil and his company. I'm a first time buyer and needed everything explaining. I've had my hand held through the whole process and mortgage agreement came through in a week.

There were lots of options suggested to me to suit my personal circumstances and all offers were a better deal than what the bank was offering.

Just like the company name suggests, they offer a personal touch and shared my excitement when the offer on the house was accepted.

Neil is very helpful and has been helping me with securing various mortgages over the years. I always get an efficient and friendly service from PTK and would highly recommend it.

Nothing but good things to say about Neil and his team. Professional, conscientious & always available when you need them. I am happy to endorse them

Luis was outstanding throughout the entire process of buying our first home and coordinated the entire process seamlessly. He is extremely knowledgeable and provided excellent support when any questions came up - we truly can't thank him and the team enough.

Excellent experience from start to finish. Luis has been supportive throughout, and no question is off limits. Brilliant all-round! Can highly recommend.

Luis was amazing helping us get a mortgage for buying our first home. He is very patient, knowledgeable and explains things very clearly. We felt in safe hands with Luis and we really appreciate all his hard work. Thank you Luis! Would highly recommend ⭐️⭐️⭐️⭐️⭐️

Luis was very helpful and gave us very good advice re our re-mortgage. We would 100% recommend him he is knowlegable without being pushy.

Exceptional service from the team, their understanding and advice is second to none.

We have just used PTK to buy our first home and both Kelly and Neil are so lovely, they are so helpful and even though we had so many questions, they were happy to answer any of them and have made the process very smooth sailing. It has been a pleasure working with them, and we would definitely recommend them and use them in the future.

Neil has been incredible during the whole process and due to my circumstances this has taken a while. There every step of the way, with honest, clear, unbiased advice and assistance. Patience of a saint as I have bombarded with questions and queries being a first time buyer and not once have I felt a burden or a problem. Reassuring, incredibly helpful and transparent. And as of today have secured my first mortgage offer so I can’t speak highly enough. Also a shout out to Kelly who has also been very prompt with anything that she’s been needed for.

Neil has given me clear and patient advice over the past two years as my circumstances have changed. He explains everything well, keeps positive, and it’s reassuring to know he’ll be there when the time comes for me to take my first steps onto the property ladder. Highly recommend.