A very capable and clear handler. Also the line was crystal clear ( some institutions should note this). My various enquiries ranged from specifics on the particular fund to be transfered, an update... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently transferred a pension from Scottish widows to AJ Bell. I did so because of really poor Scottish widows customer service, terrible website/app and also because of thousands of bad reviews rega... See more
Company replied
Excellent customer service as usual from AJ Bell. Tyron (Ty) guided me through the necessary steps via my account, which not only helped me with my query right now, but will save me time in the fu... See more
Company replied
We have recently transferred our investment platform to AJBell and we have been pleasantly surprised at how smoothly the experience has proved. We were allocated a dedicated contact at the firm who wa... See more
Company replied
Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Pension Payment
Excellent Service - Once requested I received my 25% lump sum after 6 working days .
21 May 2026
Reply from AJ Bell
Good afternoon Richard
We're delighted to hear you received your payment so quickly. Thank you for sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Genuine customer service
We have recently transferred our investment platform to AJBell and we have been pleasantly surprised at how smoothly the experience has proved. We were allocated a dedicated contact at the firm who was a delight to deal with. All our enquiries were answered completely and promptly as well as with the utmost courtesy.
25 May 2026
Reply from AJ Bell
Good morning Margaret
Thank you for leaving us a review! We’re really pleased to hear that your recent transfer to AJ Bell went smoothly, and that your questions have been answered quickly and comprehensively.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
You can subscribe to regular informative emails
The company puts together regular informative emails that you can subscribe to, which I find particularly useful as I am still learning about investing.
24 May 2026
Unprompted review
Reply from AJ Bell
Good morning
Thank you for leaving us a review! We’re really pleased to hear that you find our regular emails informative and useful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Fresh & Surprising Information
Fresh & unexpected information on range of actual incomes and tax levels.
23 May 2026
Unprompted review
Reply from AJ Bell
Good morning Brian
Thank you for leaving us a review! We’re really pleased to hear that you found the information fresh and insightful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
State of Transfers In phone call
Katie listened to my concerns regarding long outstanding delays in transfers to AJ Bell and put in place procedures to hopefully finalise these.
23 May 2026
Reply from AJ Bell
Good morning John
Thank you for leaving us a review! We’re really pleased to hear that you received excellent, helpful, and informative assistance from our team.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Excellent
Excellent,helpful,and informative assistance form the person dealing with my call
23 May 2026
Reply from AJ Bell
Good morning Mr Powell
We appreciate your kind words! We're pleased to hear our assistance was both helpful and informative.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good morning Lee
Thank you for leaving us a review! We’re really pleased to hear that you found the process quick and simple when moving your funds.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very patient and helpful on the phone
Very patient and helpful on the phone. Supporting me to set up a sip. Even stayed on phone past their leaving time. Excellent support
22 May 2026
Reply from AJ Bell
Good morning Jan
We truly appreciate you sharing your positive experience. We're delighted our team was so patient and helpful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good morning Johannes
Thank you for your kind words! We're delighted to hear you found our service easy to understand.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
The transfer in took around a week
The transfer in took around a week, but the status in their portal showed as pending for at least a further week, even though I could make some investments with the new funds (one of the deals took a couple of days to complete, but the others took at least a week).
1 May 2026
Reply from AJ Bell
Good morning Dan
Thank you for leaving us a review! We’re really pleased to hear your transfer went through successfully.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
The guidance as to how to navigate…
The guidance as to how to navigate around the website to what I wanted to do was given swiftly and in a way that was easy to understand.
22 May 2026
Reply from AJ Bell
Good morning
We are so pleased to hear that our guidance made navigating our website easy and understandable for you. Thank you for your wonderful feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very good and understanding company
Very good and understanding company. Even when I had lost hope and thought it wasn’t possible to complete the transaction the same day, they listened to my concern and acted quickly to make it happen. Thank you so much, I’m very grateful
22 May 2026
Reply from AJ Bell
Good morning Eric
Thank you for your wonderful review! We are so pleased to hear that we could assist you and ensure your transaction was completed.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Telephone answered very quickly.
Telephone answered very quickly.
Problem resolved in a couple of minutes.
22 May 2026
Reply from AJ Bell
Good afternoon Martin,
Thank you for your review! We're pleased to hear your call was answered quickly and your issue resolved.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very straightforward and smooth…
Very straightforward and smooth transaction. Lucas was attentive, friendly and professional.
22 May 2026
Reply from AJ Bell
Good afternoon,
Thank you for your review! We're delighted to hear your transaction was smooth and our team member was attentive and professional.
We appreciate your feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
quick and helpful
22 May 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to share your thoughts with us. We are really glad to hear that you had a positive experience with us.
If you have any further queries, please do not hesitate to get in touch.
Best wishes,
Christian
Great Fast Response
Brilliant customer service. Responded with requested document within minutes.
22 May 2026
Reply from AJ Bell
Good afternoon,
Thank you for your kind review! We're delighted to hear our service was brilliant and that we responded quickly.
We are very grateful for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to share your thoughts with us. We are really glad to hear that you had a positive experience with us and found our colleagues professional, and provided a fast service.
If you have any further queries, please do not hesitate to get in touch.
Best wishes,
Christian
Investing
Customer service was very clear and helpful, especially for a beginner investor like myself thank you so much for the guidance using the AJ Bell platform
22 May 2026
Reply from AJ Bell
Good afternoon Sareeta,
We're delighted to hear our customer service was clear and helpful, especially for a new investor. Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to share your thoughts with us. We are really glad to hear that you had a positive experience with us.
If you have any further queries, please do not hesitate to get in touch.
Best wishes,
Christian
Very helpful agent
Although the agent was very helpful and talked me through the process, I was surprised how less than straightforward it was to set up a regular £200 p.m. direct debit into my existing stocks and shares ISA. The entire process needs radical simplification.
22 May 2026
Reply from AJ Bell
Good morning Steve
Thank you for leaving us a review! We’re really pleased to hear that our agent was helpful and guided you through the process.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
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