I finally decided to move all my accounts from HL to AJ Bell to reduce costs. The transfers on all accounts were handled brilliantly by the team and actually very quickly. Full communication was provi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex (Mutter) was super super helpful today and sorted all my issues without me having to repeat myself. He was really friendly too and easy to talk to. He also reassured me He hadnt forgot me when I... See more
Company replied
Melissa was extremely helpful and patient with me guiding me through the entire SIPP Access request process. She explained each step of the way and where I wasn't able to provide the necessary details... See more
Company replied
Richard was very helpful, kind and efficient with my query. He understood my issue perfectly and went beyond my expectations in helping to resolve it. My query was resolved in 5 minutes which is rare... See more
Company replied
Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
15K reviews
Asks customers to review
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Efficient and good communication
It was smooth and well informed transfer, so I am happy to have transferred my savings over to you. Compared to the previous firm, your system/website is much better, more efficient and easy to use.
Thank you and hope to receive your good service going forward.
3 July 2026
Reply from AJ Bell
Good morning,
Thank you for leaving us a review! We’re really pleased to hear that your transfer was smooth and that you find our system and website much better and easier to use.
We really appreciate you taking the time to share your experiences with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Easy forms to complete.
Easy forms to complete.
Process then just happened.
No dramas
Just an easy transfer.
Super.
27 June 2026
Reply from AJ Bell
Good morning,
Thank you for your fantastic feedback! We're so glad to hear that you found the forms easy to complete and that the transfer process was smooth and without any issues.
We really appreciate you taking the time to share your positive experience.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Unable to solve my problem.
Unable to solve my problem on line I rang for help,with patient it was explained to me what to do. could not praise them enough.
3 July 2026
Reply from AJ Bell
Good morning,
We are so glad our team was able to assist you effectively over the phone and patiently guide you through the solution.
We truly appreciate your kind words.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Professional but friendly
A very helpful, adviser took my call and dealt with my request in a very professional but friendly and reassuring mannner.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased our adviser was professional, friendly, and reassuring while dealing with your request. Thank you for your kind feedback! If you have any further queries, please don't hesitate to get in touch.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Great staff, wonderful service
Great staff, dealt with my query promptly and always take responsibility and resolve things. In the rare event of something going wrong a call to the helpline has always sorted it.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear about your positive experience with our staff and that your queries are dealt with promptly. We appreciate your kind words about our commitment to resolving issues.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Was able to get through to an advisor…
Was able to get through to an advisor very quickly and he was extremely clear and helpful in answering my query.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased you were able to connect with an advisor quickly and found their assistance clear and helpful.
Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Calls always answered promptly by…
Calls always answered promptly by friendly helpful people.
2 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear that your calls are always answered promptly by our friendly and helpful team.
Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Great help from Josh Ryder
Josh Ryder was very helpful and knowledgeable, especially as I had a few different questions to raise during the same call. I really appreciated his patience and clear guidance.
3 July 2026
Reply from AJ Bell
Good morning,
We are so pleased to hear you had such a positive experience with our team.
Thank you for your kind feedback regarding our helpful, patient, and clear guidance. We really do appreciate it!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
The person I spoke to was very helpful…
The person I spoke to was very helpful and sorted out my issue straight away.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased our team was helpful and sorted out your issue straight away. Thank you for your feedback and taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good morning,
Thank you for your kind words! We are delighted to hear that you found our service simple to use and that your request was processed efficiently.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Good service
I got through to a UK based knowledgeable and clear staff member very quickly. He gave me some useful support.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased you quickly connected with a knowledgeable and clear staff member who provided useful support. Thank you for your kind review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Pension Transfer
I was kept informed throughout and the pension transfer completed within the time frame envisaged- I couldn’t have asked for more
2 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear that you were kept informed throughout the process and that your pension transfer was completed within the expected timeframe.
We appreciate your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good morning,
Thank you for taking the time to leave us a review! We are very happy to hear that you had such a positive experience with our team. We really appreciate your feedback!
If you have any further queries, please do not hesitate to contact us.
Best wishes,
Christian
Happy customer
Quick to answer the phone. Assessed my issue quickly and resolved it successfully first time. Very happy with this experience and built confidence in organisation.
3 July 2026
Reply from AJ Bell
Good morning,
We're so pleased to hear that your issue was quickly assessed and successfully resolved on the first attempt.
Thank you for your positive feedback and for building confidence in our organization!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Reply from AJ Bell
Good afternoon,
We are delighted to hear that you had such a positive experience with us! Thank you for taking the time to leave us a review and share your feedback with us.
If you have any further queries, please do not hesitate to contact us.
Best wishes,
Christian
Eleanor was great
Eleanor was great - kind, helpful, knowledgeable and efficient - exactly what I needed 🙏
3 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear our team member was kind, helpful, knowledgeable, and efficient. We truly appreciate your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very efficient transfers.
Very efficient transfer process from legacy pensions providers.
2 July 2026
Reply from AJ Bell
Good afternoon Paul,
Thank you for your review! We're really pleased to hear that your transfer process from legacy pension providers was efficient.
We really appreciate your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us a review! We're really pleased to hear that you found the advice concise and well explained.
We really appreciate you taking the time to share your experiences with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
As always AJ Bell team are very…
As always AJ Bell team are very supportive and helpful and really want to help you.
3 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear that our team is supportive and helpful. We truly appreciate your kind words and are glad we could assist you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Great Customer Service
I was making a withdrawl and afraid I made a mistake in the paperwork
As soon as this was sorted out AJ Bell worked really quickly to get the payment to my bank
I have in the past found them to have great customer service, an easy mobile app to use
Many thanks
Maek
3 July 2026
Unprompted review
Reply from AJ Bell
Good afternoon,
Thank you for leaving us a review. We're really pleased to hear that we were able to quickly sort out the paperwork for your withdrawal and that you continue to find our customer service great and the mobile app easy to use.
We appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
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