The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
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Professional products including…
Professional products including professional support within 24 hours.
Team members are very kind and the company is absolutly trustworthy.
23 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback! We’re delighted to hear that you appreciate both the quality of our products and the professionalism of our support team. It’s wonderful to know that our team’s kindness and trustworthiness have made a positive impression on you.
Best regards,
Max Brin
Request of support
anytime I request help they respond quickly proposing solutions
24 March 2026
Unprompted review
Reply from Ajax Systems
Hello Giuseppe,
Thank you for your feedback! We’re glad to hear that our support team consistently responds quickly and provides helpful solutions whenever you need assistance. Your kind words are greatly appreciated.
Best regards,
Max Brin
Human presence detected by mistake
I had a problem: at 6.01 am, the garden cameras detected a human presence, but in reality no one had entered; it was simply that the garden lighting caused a flash when it switched off.
With the help of Ajax, I managed to sort it all out.
22 March 2026
Unprompted review
Reply from Ajax Systems
Hello Fabiano,
Thank you for sharing your experience! We’re glad to hear that our support team was able to help you quickly and effectively resolve the issue with your garden cameras. It’s great that everything is now working correctly.
Best regards,
Max Brin
An excellent 24/7 customer support
An excellent 24/7 customer service with the same day response (even on Sunday).
Very customer friendly attitude and comprehensive answers to my questions.
Ajax products are really top quality and easy to use. Keep up the good work!
22 March 2026
Unprompted review
Reply from Ajax Systems
Hello Kari,
Thank you very much for your detailed feedback! We’re delighted to hear that you are satisfied with our 24/7 customer service, the fast responses, and the comprehensive assistance you received. It’s also great to know that you find our products high quality and easy to use. Your kind words truly motivate us to keep up the good work.
Best regards,
Max Brin
Prompt and high-quality support
Feedback is provided promptly and to the point. Recommendations for solving the problem were proposed in the shortest possible time and turned out to be effective. Thank you for your professionalism.
14 March 2026
Unprompted review
Reply from Ajax Systems
Hello Jelena,
Thank you for your kind feedback! We’re glad to hear that our team could provide prompt and effective recommendations to resolve your issue. Your recognition of our professionalism means a lot to us.
Best regards,
Max Brin
Second system I set up
It's the second Ajax alarm system I set up. The system in itself is excellent (flexible, many options, easy to set up). The assistance is outstanding (rapid and very efficient). I can only (strongly) recommend.
20 March 2026
Unprompted review
Reply from Ajax Systems
Hello Pierre,
Thank you for your kind feedback! We’re thrilled to hear that you find the Ajax system flexible, easy to set up, and full of useful options. It’s also wonderful to know that our support team has provided rapid and efficient assistance. Your strong recommendation means a lot to us.
Best regards,
Max Brin
Always receive the best service
Always received the best service from Ajax. They are always willing to give advice and assist with technical issues we experience.
20 March 2026
Unprompted review
Reply from Ajax Systems
Hello Zayne,
Thank you for your feedback! We’re delighted to hear that you consistently receive excellent service from our team and that our support has been helpful with technical issues. Your kind words mean a lot to us.
Best regards,
Max Brin
Great customer service
Great customer service. They always answer and provide help in such a short time. Happy to be part of their customer base!
19 March 2026
Unprompted review
Reply from Ajax Systems
Hello Alessandro,
Thank you for your kind feedback! We’re delighted to hear that our customer service has been fast and helpful for you. It’s wonderful to know that you’re happy to be part of the Ajax customer community.
Best regards,
Max Brin
Great and speedy customer service
19 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback! We’re very glad to hear that you are satisfied with the speed and quality of our customer service. Your kind words are greatly appreciated.
Best regards,
Max Brin
As a Pro Account Installer i can say…
As a Pro Account Installer i can say the following about Ajax Systems:
1st: The support of Ajax systems is very quick and helpfull.
2th: Ajax systems is keeping up if not ahead of new products and technology.
3th: The Alarm, camerasystem and doorbell work verywell together and making it possible to have a more secure system.
4th: There are allot of options for outdoor sensors.
Overall very good.
18 March 2026
Unprompted review
Reply from Ajax Systems
Hello Martin,
Thank you very much for your detailed feedback, especially from a Pro Account Installer perspective! We’re really glad to hear that you appreciate the speed and quality of our support, as well as the way our alarm, video, and doorbell products work together as one system. It’s also great to know that the range of outdoor devices meets your needs.
Your opinion is very important to us, and we truly appreciate you taking the time to share it.
Best regards,
Max Brin
Excellent product and fast support!
18 March 2026
Unprompted review
Reply from Ajax Systems
Hello Pierpaolo,
Thank you for your feedback! We’re glad to hear that you’re satisfied with both the product and the speed of our support. Your kind words are truly appreciated.
Best regards,
Max Brin
Bad.
worst experience, abusive and disrespectful delivery riders, uncoperative customer service, no answer to calls and emails, no solution of complains
10 March 2026
Unprompted review
Reply from Ajax Systems
Hello!
We are sorry to hear that you have encountered this issue. We strive to provide the best possible service to our customers. Unfortunately, based on the information provided on TrustPilot, we have been unable to find any further details regarding your enquiry with our support team.
We have submitted a further request for information so that we can investigate your case and get in touch with you.
Kind regards, Max Brin
holy moly this technical support i…
holy moly this technical support i awesome, guys know their product so much , thanks for your assistance
16 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your kind words! We’re really glad to hear that our technical support team was able to help you and provide the assistance you needed. It’s great to know that their knowledge and support made a positive impression.
Best regards,
Max Brin
Superb support
Response time of support team is like a pit-stop of F1, never ever received an answer that fast. Response included all available options and important information relevant to the inquiry. 11 out of 10.
17 March 2026
Unprompted review
Reply from Ajax Systems
Hello Augustas,
Thank you for your fantastic feedback! We’re thrilled to hear that our support team could respond so quickly and provide comprehensive guidance for your inquiry. Your kind words mean a lot to us and motivate our team to keep delivering top-notch service.
Best regards,
Max Brin
Quick solution to local security issues
We had a local set of anti-social incidents by some youths and so contacted Ajax to instal a whole of house alarm and external camera system. They were prompt, efficient and cost effective. We have had a trouble free experience with their system.
17 March 2026
Unprompted review
Reply from Ajax Systems
Hello Allen,
Thank you for sharing your experience! We’re glad to hear that our team could provide a prompt, efficient, and cost-effective solution for your home security needs, and that the system has been trouble-free. Your feedback is greatly appreciated and encourages us to continue delivering reliable service.
Best regards,
Max Brin
Reply from Ajax Systems
Hallo,
Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass alles einwandfrei funktioniert und Sie mit dem System zufrieden sind. Ihre Rückmeldung bedeutet uns viel.
Mit freundlichen Grüßen,
Max Brin
Awesome support
14 March 2026
Unprompted review
Reply from Ajax Systems
Hello Darko,
Thank you for your feedback! We’re glad to hear that you had a positive experience with our support. Your kind words are greatly appreciated.
Best regards,
Max Brin
Support team and the App are great
Support team is great. They guide you through very well no matter where you are and what kind of support you need. Web pages are well thought, user friendly. Ajax App is great! Thanks to all.
12 March 2026
Unprompted review
Reply from Ajax Systems
Hello Kite,
Thank you for your kind feedback! We’re thrilled to hear that our support team, web pages, and app have all met your expectations. Your recognition means a lot to us and motivates our team to continue providing excellent service.
Best regards,
Max Brin
Best service assistance
i've never met a service assistence like ajax.
i work on industrial automation..not alarm system but efficiency,courtesy, speedy are difficult find on this days...moreeven if you call like private customer.
Let's hope that they can continue in the same way.
10 March 2026
Unprompted review
Reply from Ajax Systems
Hello Massimo,
Thank you for your wonderful feedback! We’re delighted to hear that our support has stood out to you, even compared to your experience in industrial automation. Efficiency, courtesy, and speed are values we take seriously, and your kind words encourage us to maintain the same high standard in the future.
Best regards,
Max Brin
Great support response
I experienced an issue with a system. The cause was the installation of an inappropriate product in the location. Support was timely, knowledgeable, able to diagnose the issue, and offered advice on how to correct it and avoid it happening again.
13 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for sharing your experience! We’re glad to hear that our support team was able to diagnose the issue quickly and provide guidance to resolve it and prevent future problems. Your feedback is greatly appreciated and motivates us to keep delivering reliable support.
Best regards,
Max Brin
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