Ajax is new to me, bit of a learning curve, but support were there to help every step of the way. Their support team are responsive, fast and most importently, helpful. Five stars for the service, an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the g... See more
I had the most AMAZING experience with the Ajax Technical Support team!! The service was impeccable and I was able to get my issue solved in record time. I thought it would take days or weeks and ma... See more
Company replied
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
Asks customers to review
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Great support when needed!
23 July 2026
Unprompted review
Reply from Ajax Systems
Hello Robin!
Thank you for your kind review! We're delighted to hear that you had a great experience with our support team when you needed assistance. Your feedback is truly appreciated and motivates us to continue providing the best possible service.
Best regards,
Max Brin
Login details lost
I had lost my login details and firstly with many attempts to get logged in my account was put on a temp block which is appreciated as a precaution measure. They then helped me recover my login details and kept in touch every step of the way while getting me up and running again. Great work AJAX team.
23 July 2026
Unprompted review
Reply from Ajax Systems
Hello Gary!
Thank you for your wonderful review! We're delighted to hear that our team was able to help you recover access to your account and guide you through the process every step of the way. It's also great to know that you appreciated the temporary security block as an added protection measure. Your kind words mean a lot to us, and we're always here whenever you need assistance.
Best regards,
Max Brin
Great system & support
23 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that you're happy with both our system and our support. Your kind words and trust mean a lot to us, and we truly appreciate your feedback.
Best regards,
Max Brin
Excellent support
Excellent support! I sent a question during weekend and An answer was received very fast!
19 July 2026
Unprompted review
Reply from Ajax Systems
Hello Samuli!
Thank you for your wonderful review! We're delighted to hear that you received a fast response from our support team, even during the weekend. Providing timely and helpful assistance is one of our top priorities, and we're glad we could meet your expectations.
Best regards,
Max Brin
Top-tier security with no competition!
Hands down the absolute number one on the market. Ajax completely blew me away – setup and pairing take just a few minutes, the app runs lightning-fast, and the customization options are unbelievable. With a massive range of sensors (from motion and water leak to smoke detection), you can build a system tailored exactly to your needs. Everything runs reliably, with zero false alarms and a total sense of security. Extremely satisfied, I wouldn't change a thing!
23 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your amazing review! We're thrilled to hear that the Ajax system has exceeded your expectations. It's wonderful to know that you found the setup quick, the app fast and intuitive, and the wide range of devices and customization options valuable for creating a system that perfectly suits your needs. We're especially pleased that the system has been reliable and provided you with a true sense of security. Thank you for your trust and support!
Best regards,
Max Brin
Great experience using this technology…
Great experience using this technology takes away the fear of forgetting and the log lets you know who is in or who has left very simple and administered easily with many
18 July 2026
Unprompted review
Reply from Ajax Systems
Hello Ronald!
Thank you for your wonderful review! We're delighted to hear that the Ajax system has given you greater peace of mind and that you appreciate its ease of use and convenient event log. It's great to know that these features make managing your security system simple and reliable. We truly appreciate your feedback and your trust in Ajax!
Best regards,
Max Brin
Excellent system which is easy to use…
Excellent system which is easy to use and configure.
17 February 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that you find the Ajax system easy to use and configure. Your feedback means a lot to us, and we're glad you're enjoying your experience with our products.
Best regards,
Max Brin
Very good security system without the…
Very good security system without the need for professionals.
I bought lots of Ajax devices a couple of months ago and I am very happy with the purchase. The installation and verification procedures were easy and can be performed by yourself (you should really carry out the describe tests, though).
The system is easily configurable, the support is fast, friendly, and thorough, hope it stays that way.
21 July 2026
Unprompted review
Reply from Ajax Systems
Hello Martin!
Thank you for your detailed review! We're delighted to hear that you're happy with your Ajax system and that you found the installation and configuration process straightforward. It's especially rewarding to know that our support team provided you with fast, friendly, and thorough assistance. We truly appreciate your trust and hope to continue meeting your expectations for years to come.
Best regards,
Max Brin
AJAX Alarm System
Excellent product and easy to install.
Select the items you need, so customised to suit any application.
Customer service (email correspondence) to resolve an issue was quick and informative, turned out to be something we’d done 😖.
20 July 2026
Unprompted review
Reply from Ajax Systems
Hello Ian!
Thank you for your review! We're delighted to hear that you had an outstanding experience with our support team. Your kind words mean a lot to us and encourage us to continue providing the highest level of service.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Jan!
Thank you for your review! We're delighted to hear that you had an outstanding experience with our support team. Your kind words mean a lot to us and encourage us to continue providing the highest level of service.
Best regards,
Max Brin
It is working very well and is user…
It is working very well and is user friendly. Installation was very easy.
20 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that your Ajax system is working very well, that you find it user-friendly, and that the installation process was easy. Your feedback is greatly appreciated, and we're glad you're enjoying your experience with Ajax.
Best regards,
Max Brin
I am thoroughly impressed
I am thoroughly impressed. We install these system in the US and, besides the "learning curve" of some the European names for certain items and functions, these systems operate near-flawlessly. The technical support is truly second-to-none that I've dealt with for nearly 40 years in this business.
If you are considering a new system to stock, install and maintain I highly recommend Ajax Systems. Being a tech-person I appreciate that their responses are, quick and includ great details which are clear and and concise.
Fantastic!
18 July 2026
Unprompted review
Reply from Ajax Systems
Hello Matthew!
Thank you for your outstanding review and recommendation! We're honored to hear that, after nearly 40 years in the industry, you consider our technical support to be second to none. It's especially rewarding to know that you appreciate the reliability of our systems and the detailed, prompt, and clear assistance provided by our team. Your trust and professional recognition mean a great deal to us. Thank you for choosing Ajax Systems!
Best regards,
Max Brin
Great and user friendly Ajax platform
Great and stable Ajax platform that made my old wired system intelligent and user friendly.
Also the Ajax tea is highly responsive and responds very quickly and thoroughly.
I recommend this to anyone.
19 July 2026
Unprompted review
Reply from Ajax Systems
Hello Mark!
Thank you for your fantastic review and recommendation! We're delighted to hear that Ajax helped transform your existing wired system into a smart and user-friendly solution. It's also wonderful to know that our support team provided you with quick and thorough assistance. We truly appreciate your trust and kind words!
Best regards,
Max Brin
Best service and system on the market.
Best service and system on the market.
17 July 2026
Unprompted review
Reply from Ajax Systems
Hello Kai!
Thank you for your fantastic review! We're thrilled to hear that you consider Ajax to offer the best system and service on the market. Your trust and support mean a great deal to us and motivate us to keep delivering the highest quality experience.
Best regards,
Max Brin
We have an alarm system for around half…
We have an alarm system for around half a year. Very happy with the ease of use of the system. Or via app or via keyfob or keyboard we select / deselect the alarm. With the increased amount of burglary we very happy our house is well protected.
17 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you've been enjoying your Ajax system over the past six months and that you find it easy to use through the app, key fob, and keypad. It's especially rewarding to know that the system gives you greater peace of mind and helps you feel your home is well protected. We truly appreciate your trust in Ajax!
Best regards,
Max Brin
High-quality app & service
High-quality app, but even more high quality is their customer service - they are quick, responsive, helpful, and clear. Great experience.
16 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Ajax app and that our customer support exceeded your expectations. Providing quick, clear, and helpful assistance is one of our top priorities, and we're glad you had such a great experience. We truly appreciate your kind words!
Best regards,
Max Brin
Wonderful system
Wonderful system. Very customizable and stable. Never had a problem
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Federico!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the stability and flexibility of the Ajax system and that it has been working reliably for you. Your kind words and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
The system is good but
The system is good and has good features and the quality seems to be good.
But it has some basic user features that were not well thought out and actually renders the system useless at times,
I have the big Siren in the garage
I have the small siren in the house
I have the doorbell
The doorbell uses the small siren as the indoor doorbell chime. The issue is that the tones for someone ringing the doorbell and a door opening are the same. Therefore, you are unable to distinguish when someone actually rings your doorbell.
Secondly, disabling the door-opening chime, which can get annoying when the kids are going in and out all the time, also disables the small siren when an alarm gets triggered.
Next is the biggest one. It keeps disconnecting from the Yale lock. Which triggers a notfiction in the middle of the night most times. You then have to disable notifications so you can get sleep. Which completely defeats the purpose of having the security system in the first place.
If the Yale lock is the issue, then partner with other manufacturers like Wiser
These are usability features that can easily be fixed in the software.
Please fix them
14 July 2026
Unprompted review
Reply from Ajax Systems
Hello Chris!
Thank you for taking the time to share such detailed feedback. We're glad to hear that you appreciate the system's features and hardware quality. At the same time, we understand how frustrating these limitations can be in everyday use, especially when they affect notifications and your ability to distinguish between different events.
Your points regarding DoorBell chimes, separate control of door-opening notifications and alarm sounds, as well as the Yale lock connection are very valuable. We will forward this feedback to our development team for consideration. We appreciate you highlighting these usability issues so clearly, as feedback like this helps us improve the system and its integrations.
Best regards,
Max Brin
Prompt response resolved my issue 10/10
11 July 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for your great review! We're delighted to hear that our prompt response helped resolve your issue quickly. Your feedback means a lot to us, and we're glad we could provide the support you needed.
Best regards,
Max Brin
Great product
Great product, even greater support. Had a problem and was solved in an instance! Really happy with that!
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Carmo!
Thank you for your wonderful review! We're delighted to hear that you're happy with both our products and our support. It's great to know that your issue was resolved so quickly and that we could provide the assistance you needed. Your kind words and trust mean a lot to us!
Best regards,
Max Brin
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