In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
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Very user-friendly mobile app and…
Very user-friendly mobile app and highly configurable, making it easy to adjust the system to our needs and arm different areas of the house separately.
The Ajax system was easily installed by a distributor, and when I later decided to protect the outside areas of my home, there was always a solution available to meet our requirements.
The only downside is that one of the outdoor devices is sometimes triggered by neighbourhood cats.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello Teresa!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the app user-friendly and the system highly configurable, and that it has been easy to adapt it to your needs over time. We also appreciate your note regarding the outdoor device triggers — feedback like this is very valuable and will be taken into account.
Best regards, Max Brin
Customer service
We needed support to resolve an issue with equipment installed on our client network, and the response was quick and comprehensive, which helped us resolve the problems. We are very satisfied with the support service from the Axax team.
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Rafael!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your system and the app are working perfectly and reliably. We truly appreciate your trust in our products!
Best regards, Max Brin
Overall the experience is very good
Overall the experience is very good. The installed alarm system on my place have never failed so far. No false alarms or so. Although, I am not much satisfied with the keyboard. I would recommend an indication of the numbers being pressed when you enter your password or an addition of a small screen where you would be able to see the pressed numbers (or hidden with bullets, at least to be sure that you pressed them). Also, the existing speaker on the keyboard should be able to notify you for the time you have to enter the password before the siren start ringing.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your alarm system has been reliable with no false alarms. We also appreciate your detailed suggestions regarding the keyboard — such as improving input feedback visibility and enhancing audio notifications. This is valuable input and will be passed on to our product team for consideration.
Best regards, Max Brin
Didn't need support so far
Didn't need support so far, my system and the app is working perfectly.
1 May 2026
Unprompted review
Reply from Ajax Systems
Hello Bogdan!
Thank you for your feedback and for sharing your experience. We’re glad to hear that your system and the app are working perfectly and reliably. We truly appreciate your trust in our products!
Best regards, Max Brin
Great Support
My review is in two parts.
The good - we had a problem with the audible alarm being triggered by movement in a monitored area even though the system was disarmed.
It didn't make sense to us so we reported the problem and Support responded very quickly with several suggestions depending on our system settings, one of which solved the problem immediately.
Very impressive.
The "sort of" bad - we have had the same alarm system for over 20 years so when our existing system required changing, our security guy installed the Ajax system.
Everything is similar except the keypads and we don't like them at all.
Just a personal non-preference as we are not used to app based programs to arm and disarm the system as we have always done that on the keypad, we find the keypad hard to use and the app hard to remember to arm.
But maybe that is just us.
29 April 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for taking the time to share such a detailed review. We’re very glad to hear that our support team was able to help you quickly and that the issue was resolved effectively. We also appreciate your honest feedback regarding the keypad and app experience. We understand that adapting to a new system after many years with a different setup can take time, and your comments are very valuable for us.
Best regards, Max Brin
Overall experience good.
Overall, very good system, very easy to use , also with good customer support. Main issue for me is the "door protect " devices qualty, they are not reliable enough (remaining in open or close state while door has changed position ) and I had to change several if a short time frame.
8 May 2026
Unprompted review
Reply from Ajax Systems
Hello Philippe!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use and that you are satisfied with our customer support. We’re sorry to hear about the issues you experienced with the DoorProtect devices. This kind of feedback is very valuable, and we will pass it on to our product team for further review.
Best regards, Max Brin
Very good System
Very good System! Flexible and very good Setting possabilities very nice Support!
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Florian!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you appreciate the flexibility of the system, its settings possibilities, and the quality of our support. Your trust and support mean a lot to us!
Best regards, Max Brin
Ajax is an excellent security system…
Ajax is an excellent security system reliable, modern, and very easy to use. The app is user-friendly, notifications are fast, and the equipment looks professional. Great performance, strong quality, and highly recommended for homes and businesses.
7 May 2026
Unprompted review
Reply from Ajax Systems
Hello Kesmart!
Thank you very much for your detailed and positive feedback. We’re delighted to hear that you find the system reliable, modern, and easy to use, and that you appreciate the app’s user-friendliness, fast notifications, and professional design of the equipment.
Your recommendation for both home and business use is greatly appreciated.
Best regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you very much for your feedback. We’re glad to hear that you appreciate our fast support and the continuous updates to our products.
Your trust and support are greatly valued.
Best regards,
Max Brin
Very good customer support
Very good customer support, modern effective system, great value.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your positive feedback. We’re delighted to hear that you are satisfied with our customer support and that you find the system modern, effective, and of great value.
Your trust and support are greatly appreciated.
Best regards,
Max Brin
Excellent
Excellent. I accidentally set off my security system twice and Ajax were on the telephone to me within 5 minutes. I would recommend Ajax to anyone looking at installing a security system.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your feedback. We’re glad to hear that our team was able to contact you quickly and support you when the system was triggered, and that everything was handled smoothly.
We truly appreciate your recommendation and your trust in the system.
Best regards,
Max Brin
Baseline Course Review
Excellent Instructors, great support and very in debt training even for beginners .Do proper preparation before you take the test.
Innovative ,creative and solutioned based products and services.
Thanks to Darren Carstens-SA and Alexander from Ukraine.
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello Edward!
Thank you very much for your kind and detailed feedback. We’re glad to hear that you found the training clear and valuable even as a beginner, and that you appreciate the innovative and solution-oriented nature of the products and services.
Best regards,
Max Brin
Except Innovation, reliability, technical service 10 stars!!
Except that this is one of the most innovative and reliable companies in the industry. The technical support department is fantastic. I highly recommend them for long-term cooperation. Well done!
6 May 2026
Unprompted review
Reply from Ajax Systems
Hello Stavros!
Thank you very much for your excellent feedback and recommendation. We’re delighted to hear that you consider us innovative and reliable, and that our technical support team has made such a positive impression on you.
We truly appreciate your trust and your support for long-term cooperation.
Best regards,
Max Brin
Very impressed with the level of…
Very impressed with the level of service and customer support of this company. The home security system is easy to use and reliable. When we required assistance with changing the batteries, the Technical Support Department was prompt in responding to emails and provided answers to our queries with detailed explanations and links (including diagrams). Highly recommend.
5 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed and thoughtful feedback. We’re truly pleased to hear that you are impressed with both our service and customer support, and that the system has proven easy to use and reliable in your experience.
It’s especially great to know that our technical support team was able to assist you promptly with clear explanations, diagrams, and helpful guidance when changing the batteries. Your recommendation means a lot to us.
Best regards,
Max Brin
Exceptional technical support!
I needed Ajax technical support for a configuration issue... they were very fast and efficient, solving my problem excellently!
4 May 2026
Unprompted review
Reply from Ajax Systems
Hello Gianpiero!
Thank you very much for your kind feedback. We’re delighted to hear that our technical support team was able to assist you quickly and efficiently and successfully resolve your configuration issue.
Your satisfaction is very important to us, and we truly appreciate your trust.
Best regards,
Max Brin
Great service!
1 May 2026
Unprompted review
Reply from Ajax Systems
Hello Niklas!
Thank you very much for your feedback — we’re glad to hear you were satisfied with our service.
Best regards,
Max Brin
Overall a good system
The system is easy to use particularly being able to set and unset from mobile phone, Apple watch etc. The downside for us is the fitter maintained the role of administrator for the system and we have been unable to get an explanation as to why he still has overall control of our alarm!
31 March 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use across your devices, including your mobile phone and Apple Watch.
Regarding the administrator access, this is typically defined during system setup and may depend on the initial configuration by the installer. We recommend contacting our support team so they can review your system setup and clarify why the installer still has administrative rights, and how this can be adjusted if needed.
Best regards, Max Brin
Alex Tom
Alex Tom, the sales person, did a great jod explaining the system and the various options. It is well installed and user-friendly to use.
Thanks, Tim Macdonald
4 December 2025
Unprompted review
Reply from Ajax Systems
Hello Tim!
Thank you for your feedback and for sharing your experience. We truly appreciate your trust!
Best regards, Max Brin
In Italy, high satisfaction with Ajax
In Italy, Iìm using Ajax security system in our home, and we are totally satisfied with the system and the assistance by the local partner, that did the installation and now the support for every issue may arise
4 May 2026
Unprompted review
Reply from Ajax Systems
Hello Alberto!
Thank you very much for your wonderful feedback. We’re delighted to hear that you are fully satisfied with both the Ajax security system and the support provided by our local partner in Italy.
It’s great to know that the installation process and ongoing assistance have met your expectations and helped ensure a positive experience with the system. Your trust and satisfaction mean a lot to us and to our partners.
Best regards,
Max Brin
planning to buy a baseline Ajax system
planning to buy a baseline Ajax system. Had some questions to the support. was extremely helpful, very fast and friendly. this makes me feel very confident about the company and the system. very trustworthy.
in other words: the support confirmed all my online research I made about the system and since it's such a good service, I'm definitely going to buy Ajax Baseline alarm system.
3 May 2026
Unprompted review
Reply from Ajax Systems
Hello Thomas!
Thank you very much for your thoughtful feedback and for taking the time to share your experience with our support team.
We’re glad to hear that our answers were helpful, fast, and friendly, and that they were able to confirm your research and give you confidence in choosing the Ajax Baseline system. It’s great to know that you feel assured about both the product and the company.
We truly appreciate your trust and look forward to supporting you further after your purchase.
Best regards,
Max Brin
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