Air India Reviews 

✈️ Feedback for Air India – Flight AI117 on 19th March 2026.

I would like to share my recent experience travelling with Air India on flight AI117 from Amritsar to the UK. While flight delays with Air India are not unusual, what truly stood out on this journey was the exceptional level of customer service I received, service that genuinely transformed a stressful situation into a positive and memorable experience.

From the moment we were at Amritsar airport until the moment we landed back in the UK, one air hostess in particular, Prashant, demonstrated professionalism, kindness, and dedication that went far beyond what is typically expected. He assisted us throughout the entire process with patience and respect, ensuring we were comfortable, informed, and well looked after despite the delays.

Prashant’s calm attitude, willingness to help, and genuine care for passengers made a significant difference. It is rare to come across someone who not only performs their duties well but also brings such humanity and warmth to their role. He is, without question, a tremendous asset to Air India.

I hope this feedback reaches the right people, because individuals like Prashant deserve to be recognised for the outstanding service they provide. His support turned a potentially frustrating travel experience into one we will remember for all the right reasons.

Worst shit ever dont fly with them 4 hours delay and lost luggage after the police get it for check but nothing wrong and they will do nothing about it and the food is awful

Don't pay for the neighbour free seats! I paid over $100 to have seats free next to me and the flight attendants sat a lady and her child next me. When I enquired about this they told me 'dont worry'
When asking for a refund they refused.

Worst Airline Experience Ever – Travelling with Family Was a Nightmare
I travelled with my wife and children from London Heathrow to Thiruvananthapuram via Bangalore on 16th March with Air India (Flight AI 321), and this turned out to be one of the worst travel experiences I’ve ever had.
The flight departed late from Heathrow Airport Terminal 2 by about 1.5 hours, and we landed in Bangalore at 2:30 PM on 17th March instead of the scheduled 12:30 PM, putting our connecting flight at risk.
The aircraft was extremely old and poorly maintained. Seat screens were not working, and unbelievably, there was water leaking from the air conditioning system during the flight. It honestly felt less like an international journey and more like some kind of unwanted “adventure trip.”
Food service was equally disappointing. When I requested rice with chicken for my children, I was told it had run out. The crew apologised but offered no proper alternative, and we were forced to accept whatever was left. My kids were hungry and barely ate.
Basic service standards were missing. Things that used to be normal—like welcome drinks or fresh towels—were either delayed or not provided properly. Even children had to wait while service seemed to prioritise others first, which felt unfair.
After landing, the situation got even worse. Our connecting flight from Bangalore to Thiruvananthapuram, scheduled at 20:30, was delayed until 22:45. We were left waiting at the airport from 2:30 PM to 10:45 PM with no proper assistance, no food, and no compensation. Travelling with exhausted and hungry children under these conditions was extremely stressful.
Even now, there is uncertainty about further delays.
Overall, this experience was poorly managed, uncomfortable, and completely unacceptable. Air India seriously needs to improve aircraft maintenance, service quality, and passenger care—especially for families.
I would strongly advise others to avoid this airline unless they are prepared for an experience like this.

I was downgraded from Business Class to Economy on an Air India flight because the business class seat functionality was not working. At the airport, staff confirmed that a refund for the fare difference would be processed and advised submitting a request after the flight.

The refund request was submitted the following day.

Since then it has been nearly two months of chasing this refund under Case Reference #34722288, with nothing but automated responses telling me to “wait 4–5 days.” Multiple calls to customer support have resulted in the same answer every time — that the case has been “escalated,” yet no one can provide any real update, arrange a callback, or connect me to the person handling the case.

The case appears to be handled by Shristi Chhetry, who continues to send automated emails but has never responded directly despite repeated requests for contact.

What should have been a simple refund has turned into two months of chasing emails and phone calls with no resolution. This level of customer service and lack of accountability from a major international airline is extremely disappointing.

Customers should not have to chase money that the airline itself acknowledged is owed.

Cabin crew weren’t friendly or helpful. Food wasn’t great, maybe give alternatives for people who don’t want curry for every meal. Ran out of toilet roll on the flight. Eaten food and they left our trays on the table for 2 hours.
People on the check in desks are painfully slow.
Only offered two drinks on an 11 hour flight. Won’t be flying with air India again.

As usual, flight cancellation without any information 😂

Paid for seats so
We could sit together and they totally disregarded this on more than one occasion… won’t be flying with this second rate airline again

If there is an option for zero star. I will give him zero star. screens are not working. charging points are working.

Awful airline bad service. Luke warm food and drinks. Only 2 menu choices. Filthy toilets and carpets. Dated aircraft. Business class non existant. Appalling. Cramped seats. Would not fly with them ever again. Not impressed with this so called Business class. I paid for it, didn't get it.
Heathrow Delhi Bangkok Thailand.

I had a very disappointing experience with Air India while traveling from London to Ahmedabad. I requested a baby bassinet seat because I was traveling with an infant, but despite repeated requests, it was very difficult to get proper support from the airline staff.

On top of that, my flights were frequently canceled or changed, which caused a lot of inconvenience for my family. When I tried to contact customer service and make complaints, I felt that my concerns were not taken seriously and I did not receive helpful assistance.

Traveling with a baby is already stressful, and the lack of support from the airline made the situation even worse. I hope Air India improves its customer service, especially for passengers traveling with infants.

Based on my experience, I would be very cautious about choosing this airline in the future.

I am still after hours trying to figure out a way to talk to customer service, someone that can actually assist me. There AI costumer services is literally the worse I have EVER encounter. SO increadibly useless.

They can cancel your flight before 30 min you can get refund but expenses which you spend on journey or any kind of loss during this cancelation is all yours.

Air India did nor inform about Lufthansa strike, we had to spend ressources to even find a number to contact AirIndia for rebooking. Via German nr - where we only got through be choosing 1 class option. Agent rerouted flight from Copenhagen to Katmandu via Wiena and Delhi. In spite of various questions about sufficient transfer times, and the agent saying 2 hours in Delhi, we got 1 hour transfer in Delhi as the tickets arrived. Arriving 10.45 = wheels on the ground, then 15-30 minutes to get off the plane. Then 20-60 minutes passing security and at least 15 minutes walk between gates. And this is with hand luggage only.
Departure to Katmandu 11.45. Gates closing for boarding at least 20 minutes before.
We were told 2 hours. AirIndia recommend 60-90 minutes minimum, once in the terminal.
We contacted AirIndia to change the connection from Delhi to Katmandu, as our young daughter is travelling alone for the first time, to make sure she does not need to solve this problem on her own, once arriving in Delhi. 1 agent promised to call back after listening to recordings of yesterday agent. Did not happen. I called again. 1 agent hung up. The next agent keeps referring to Air India policy of 1 Hour between landing and taking off as sufficient. In spite of AirIndia official transfer recommendations. Internet reveal company policy to expand profit. A AirIndia company policy that causes stress, wasted ressources and customer inconvenience.
BAD BAD BAD

My recent experience on Air India flight AI187 from Delhi to Toronto was unfortunately one of the worst long-haul travel experiences I’ve had.

I paid approximately $2000 for a one-way ticket, expecting a reasonable level of comfort and service for a 20-hour journey. Unfortunately, the seat’s LED entertainment screen was not working at all, which made the long flight extremely difficult. In addition, the call remote to contact cabin crew was also not functioning, meaning I had to either wait for someone to pass by or physically get up and go ask for assistance.

During dinner service, I requested a drink and had to wait nearly 30 minutes. When it finally arrived, it was the wrong drink, and by that time my meal had already gone cold.

I want to clarify that I am not mentioning the cabin crew member’s name because I understand that airline staff work hard. However, passengers also work hard to afford these flights, and basic service and functional equipment should be guaranteed.

What was particularly disappointing was that service only improved after I began complaining. Good service should be consistent, not reactive.

To make matters worse, my luggage was missed even though this was a direct flight from Delhi to Toronto.

I hope Air India takes this feedback seriously and works on improving cabin service, equipment maintenance, and baggage handling. Passengers deserve a level of service that reflects the price

Flight delay, missed connection, lost luggage, rude, unhelpful,deny responsibility, don't reply to emails and when they do they refuse compensation. Escalating complaints to higher up does nothing. How on earth does this Airline get away with being allowed to operate. Huge frustration and stress. NEVER EVER fly Air India

Our experience departing Delhi with Air India was extremely frustrating. After a difficult week of flight disruptions, we arrived at the airport 4 hours ahead of time, expecting to board our confirmed flight with assigned seats only to eventually determine that we had effectively been bumped with no prior notice. What followed was nearly five hours of confusion, going back and forth between multiple Air India service counters with very little information. Staff repeatedly told us there was “an issue with our seats,” but no one could clearly explain what had happened or what our options were. Based on what we later read online, it appeared the flight had been overbooked which happens often with Air India. However, the biggest problem was the lack of transparency and coordination. The communication throughout the process was poor to none, and left passengers trying to piece together what was going on. Eventually we were able to secure an alternative flight, but the experience was unnecessarily chaotic and stressful. When travel disruptions happen, clear communication and proactive assistance make all the difference. Air India failed completely on communication and apparently have an abusive and self-serving over-booking practice

Worst airline ever, unhelpful with delayed/lost baggage and they have zero customer service.

I bought a flight from London to Mumbai buy I had to cancel it.

Flight paid £440, got a refund of £232.

It was the first time I booked a flight with this airline, I trusted it was a good one (my bad I should have read the reviews first), but looking at the rating here it seems this is the home of the bad rating.

I won't book anything else with them

I recently flew with Air India and was extremely disappointed with the state of the in-flight entertainment system. The screen at my seat was completely non-functional for the entire duration of my flight.
When I first boarded and settled into my seat, I attempted to turn on the entertainment screen, but it remained black no matter what buttons I pressed. I called a flight attendant who tried to help, but after several attempts to reset it, they informed me that the screen was broken and there was nothing they could do. They mentioned that several other screens in my section were also not working.
For a long-haul flight, having a working entertainment system is essential. Without it, the journey felt incredibly long and tedious. I had to rely solely on my phone, which has a much smaller screen and limited battery life.
What made this more frustrating is that I had specifically chosen Air India partly because of their advertised in-flight entertainment options. The lack of a working screen significantly diminished the value of my ticket.
I understand that technical issues can occur, but the crew seemed unsurprised by the problem, suggesting this is a recurring issue that hasn't been addressed. At minimum, passengers should be informed of non-working amenities before boarding so they can prepare accordingly.
I hope Air India invests in maintaining their aircraft entertainment systems better in the future.