Air India Reviews 

Paid for Premium Economy for medical reasons. Was downgraded on the return leg, involuntarily. The supervisor on the ground promised us if we took the flight in economy we could claim a refund and compensation. After 6 weeks of exchanges was informed they could not refund as I took the flight. So I was missed. And paid for a flight grade I did not receive. Thieves and conmen.

WORSE AIRLINE IN EXISTENCE!!!!!!!!!! DO NOT BOOK

If i could give -1000 i would travelling for my birthday and was tranferring from frankfurt to go to singapore.... my ticket was one way and i was refused on board as they said i needed a return ticket and visa bare in mind for british national you do not need a visa when staying for less than 30 days......... when i tried to explain this to them i was told these are the rule and i can google it as singapore will refuse me entry and the airline will get fined and refused me admittance onto the plane no one offered any support advice nothing even when the manager okran i believe he said his name was just said they will not be letting me onto the plane without one..... and walk away i then asked another collegues if i buy a return ticket can i be let onto the plane...... to this they said Yes in which i went online and purchased another ticket.
I then went back to another staff member to try check in again everything was going smoothly however i did notice the same manager come up to the staff member check their screen then look like they wanted to say something to their collegue but walk away the staff member continue to check my ticket i showed return date staff member completed their check put my luggage on the conveyor belt when the staff member recieves a call on their personal phone which they answered looked at me then back at their screen and then needed more information (PNR number) which on the eticket issue after purchasing my return ticket stated to be issued because of the i was told again i will not be able to board and asked to removed my luggage from the conveyor belt when i asked what will happen if i do not recieve the number before my connection flight i was told to come back in 10min and they will see...... luckily the PNR number was issued and i was able to check in

flight got delayed by 4 hours causing me to miss my connecting flight from delhi to perth. Had to buy a new ticket to from Delhi to Perth costing us more than $1000

Keep up the good work!
Will jump in the pool now and order room service after

On a 11 hour flight from New Delhi to Copenhagen (12,5 hours if you count the waiting time in airplane before takeoff) we were served drinks 1 time! One time in 11 hours flight. That’s crazy. There was only vegetarian tofu left for me and 10 other people when the food reached us, I don’t like tofu so i basically didn’t eat for the whole flight. There was also a snack served later- same issue.
Had to go all the way to the other end for a glass of water efter 5 hours flight.
This company is a scandal and a joke, I’m chocked Air India a part of Star alliance!
It felt like a discount airline that you pay a lot of money for. I wrote a complain, let’s see if I hear anything… I don’t have any expectations.

Booked a returnflight with Air India in Oktober 2025. They changed the flight 8 times. 8 TIMES. From one date to another, meening we will miss a domistic flight, book new tickets, book ekstra hotel. Traveling with two kids. I wrote to their customer service. Responce: sorry. No help from us. To bad. thats how it is. Yeah, never ever again. I have been around the world and i am a Frequent flyer, and i have never experienced anything like this. So first and last time. FIND ANOTHER RELIABLY Airline and avoid AIR INDIA. What a joke.

We booked a flight from Jaipur to Aurangabad, connecting in Delhi, on Air Indias website. When we tried to check in online, we couldn't for either flight, as one was Air India, and the other Air India Express.... although the same company, the two systems aren't linked for check in. This wasn't made clear on booking and very frustrating. We had to go early to the desk to check in. The aircraft itself was a bit old and tired. But they got us to the destination on time and fed us which was OK.

I recently flew with Air India from Vienna to Colombo via Delhi, and the experience was extremely disappointing.

I paid an additional €60 to transport my surfboard, which I had carefully packed with multiple layers of bubble wrap and foam protection. Despite this, I collected it in Colombo with severe damage — the rail was completely cracked open.

I took the board to a professional repair shop, and even the technician was shocked. According to him, the damage looks as if a heavy object had been placed on or driven over the board. The repair is extensive, requiring reconstruction of the core and repainting.

As a result, I arrived at a surf vacation without a usable surfboard — completely defeating the purpose of bringing it.

The flight experience itself was also poor. The first flight was delayed by around three hours, the connection by over an hour, and the onboard entertainment screens were not working. Overall, the aircraft felt outdated compared to other airlines on similar routes.

The cabin crew were polite and professional, which was the only positive aspect.

To make matters worse, my baggage claim was denied on the grounds of “minor wear and tear.” A surfboard with a completely cracked rail is not minor damage — it is unusable.

For anyone traveling with surfboards or fragile sports equipment, I would strongly advise reconsidering your choice of airline.

My flight from ktm to cleveland is delayed causing a missed connection despite being a single ticketAirindia wrongly labelled me as noshow refusing no food / hotel. I was physically present at airport since landing. Dealing with them is a nightmare.. SAVE YRSELF the stress and book a different carrier.

This flight was four hours late from schedule departure . The entertainment systems did not work. The flight was filthy and unclean and posed a health hazard with blood stains on my window. AIRLINE DOES NOT ALLOW REPRESENTATION BY ANY MEANS. This airline and its management are a nightmare. I will never fly this joke of an airline again.

I recently traveled on an Air India flight from Delhi to Frankfurt, and unfortunately, the experience was extremely disappointing.

To begin with, the in-flight entertainment screens were not working, which made the long journey even more uncomfortable and monotonous. Adding to this, the call button for the cabin crew was also not functioning, making it difficult to get any assistance when needed.

The food quality was another major letdown. Not only did the food taste very poor, but it was also served after a long and unreasonable delay. For a long-haul international flight, this level of service is simply unacceptable.

Moreover, the cooling system seemed to be malfunctioning. The air vents were not working properly, and the cabin felt very hot and uncomfortable throughout the journey.

What made the experience even worse was the behavior of one of the flight attendants who was serving our section. She came across as very rude, seemed unhappy with her job, and did not have a smile on her face at all. This lack of basic courtesy and professionalism added to an already frustrating journey.

Overall, the flight fell far below expectations in terms of comfort, service, and basic functionality. I hope Air India takes these issues seriously and improves its service standards, as this experience was far from satisfactory.

Easily the worst airline I have ever flown with. The plane itself was from the 1960's by the looks of it. Nothing worked. No entertainment. The toilets were a disgrace shortly after takeoff. The food gave me food poisoning. There was actually some kind of insect crawling over my chair, how is that possible in 2026? The staff just sit around talking in the lounge the whole time. I wasn't offered water once on a 12 hour flight... Just avoid... Also the most backward security system on the planet - even with a direct transfer. The man in Delhi asked me to go through at least 4 times and each time he asked me to show my boarding pass, I was the only one there... it was like some horrible comedy sketch. Rude, abrasive and that's before even you get into the airport... I also got food poisoning there.

Air India is - apart from their Pilots - just about the most incompetent airline and indeed company in the service economy. The incompetence begins at service desk in the airports and extends across every single touchpoint on the customer journey.
As said, the pilots do their job (basic competence of an airline) the flight safety was OK.
Things to avoid when flying Air India:
- do not book with connecting flights, they will always be missed by delays
- do not rely on any so called customer service from the website (forget the app)
- do not ask the ground service staff to solve any problem and do not believe any assurances that a problem has been solved by the said ground staff
- do not expect your luggage to be on the same plane you fly on
- do not rely on any digital communication e.g. boarding passes

In short, an economy flight that is direct (no connections) is OK only if it is significantly cheaper than the competition and you don’t have a hard schedule… you will get there (basic competence) but with a lot of frustration.
Apart from arriving at some time, expect nothing

Staff were not welcoming throughout the flight. Even though flight was over daytime in destination they kept the lights off unless they were giving food. I think this was so they could sleep.
We will not travel with Air India again .

Absolutely useless booked with incompetent arline only to be told last minute we had a 10 hour stop over when it was originally 1and a half we have a young child its unexpecteable to wait that long no explanation given one the have your hard earned money the mess your around never ever again these incompetent idiots ruined our entire holiday plans

I had a very disappointing experience with Air India following a 9-hour delay. The level of disruption caused to my family was significant, especially when travelling with children.

What made matters worse was the compensation offered — just £50. This doesn’t even begin to cover basic expenses during the delay. In fact, it barely covered something as simple as a beer and a McDonald’s meal for my kids while we were stuck waiting.

The handling of the situation felt dismissive and out of touch with the reality passengers faced. After such a long delay, I expected a far more reasonable and fair response.

This experience has completely put me off booking with Air India again, and I will be reconsidering future travel plans with them.

I would strongly advise others to think twice before flying with this airline.

Flew London to Colombo via Mumbai and both legs were great. I messed something up with the booking before, and was easily able to resolve it via the phone and chat box (which actually works very well and that’s rarely the case for other companies). Its great they have customer service in the UK as well.
Staff was very helpful at the airport, and the food was really great- best i had in flight! Plane was a bit delayed but the Colombo leg waited so we made it ok! Really pleased and would fly again!

Fleet is falling apart. Broken seats, entertainment system not working . Disgusting vegetarian meals. Very limited drink options, just apple juice. They serve meals in dark so you don’t know what you are receiving or eating unless use your phone torch. Seat side lights not working, call buttons not working The staff is disappearing after serving meals, so no service unless you walk in to crew area to find they are dozing off. no curtesy to let passengers know their entertainment system not working. I took a long flight from Bangalore to London, you have no way to know how far you have travelled, even maps not working. I’m so relieved to arrive alive in London and no surprise about the big recent disaster. The fleet is pre historic should not be flying and putting passengers lives at risk.

✈️ Feedback for Air India – Flight AI117 on 19th March 2026.

I would like to share my recent experience travelling with Air India on flight AI117 from Amritsar to the UK. While flight delays with Air India are not unusual, what truly stood out on this journey was the exceptional level of customer service I received, service that genuinely transformed a stressful situation into a positive and memorable experience.

From the moment we were at Amritsar airport until the moment we landed back in the UK, one air hostess in particular, Prashant, demonstrated professionalism, kindness, and dedication that went far beyond what is typically expected. He assisted us throughout the entire process with patience and respect, ensuring we were comfortable, informed, and well looked after despite the delays.

Prashant’s calm attitude, willingness to help, and genuine care for passengers made a significant difference. It is rare to come across someone who not only performs their duties well but also brings such humanity and warmth to their role. He is, without question, a tremendous asset to Air India.

I hope this feedback reaches the right people, because individuals like Prashant deserve to be recognised for the outstanding service they provide. His support turned a potentially frustrating travel experience into one we will remember for all the right reasons.

Worst shit ever dont fly with them 4 hours delay and lost luggage after the police get it for check but nothing wrong and they will do nothing about it and the food is awful