Air Dolomiti Reviews 

We were supposed to fly home from Palermo, Sicily this summer, but our flight was cancelled, and we had to stay in Palermo for 2 days. When we finally got rebooked, our journey home included 3 different flights: Palermo – Milan – Paris – Copenhagen.

When we arrived in Paris, our flight was fully booked, and we couldn’t get on board. Only then were we informed that we had apparently been on a waiting list for every single flight since Palermo – so it was pure luck we even made it that far.

We had to stay overnight in Paris and only got back to Denmark after a 3-day delay.

The only thing we have received from Air Dolomiti is a voucher for a new suitcase, as one of the wheels broke during all the extra transport. We are still waiting for flight compensation and reimbursement of all the additional expenses we had.

We strongly advise against flying with this airline

Absolutely unacceptable experience with Air Dolomiti — not once, but twice. First, my flight leaving for Italy was significantly delayed with no proper explanation, and no apology. You'd think that kind of disruption would be a one-off. Nope.
Now, on my return from Italy to Germany, I’m facing yet another delay. Same chaos, same lack of communication, same complete disregard for passengers' time and plans.
This airline clearly has no respect for schedules or customer service. If you’re looking for reliability, Air Dolomiti is the last airline you should consider. I’ve had better experiences with budget carriers. Never flying with them again.
Avoid at all costs.

They didn't provide me a flight, when I paid. Later they didn't want to let me make a fee claim request and even in the end, as they acknowledged, that I'm entitled for 250 EUR fee in up to 10 days payment, still didn't see money nor transfer nor calling them does anything. Simply, flying scammers nor ready to work on European level.

The worst airlines .. always delays .. if u lost Ur bag or lost contents inside there is no compensation the worst airline ever without any rules or system don't travel on it

Flight itself correct. However having to pay for seat reservation, Dolomiti then changed seats when issuing new board pass at airport when checking luggage. Unacceptable. Only use Air Dolomiti if you have no choice.

My claim relates to flight EN8221 (June 26, 2025) — operated by Air Dolomiti, part of the Lufthansa Group — which led to a catastrophic chain of delays, rerouting chaos, missing connections, a lost hotel night, damaged baggage, and ultimately a complete abandonment of passenger care.

I submitted a formal legal claim on June 28, attaching all receipts, evidence, and invoking my rights under EU Regulation EC261/2004.

Their customer agent, Lisa Battistella, replied once, offered a partial amount, and then vanished into silence — ignoring my follow-up email of July 19, where I gave them a 7-day final deadline (July 26).

That email was crystal clear:
"Unless paid in full within 7 calendar days, I will escalate through all legal and public channels — without further notice."
— They didn’t care.

Now we are in August, and Air Dolomiti has:

1) Ignored every single deadline
2) Ignored over €950 of legally valid claims
3) Failed to provide food, transport, hotel, or support during the disruption
4) Lied about “weather” with zero documentation
5) Rerouted my luggage without consent
6) Sent a blank hotel voucher link (yes, really!)
7) Offered compensation in words only, not in action
8) Ghosted me completely after I called them out

This is not poor service — this is strategic negligence, and I am publicly documenting every step.

I am now escalating this through:

1) Luftfahrt-Bundesamt (German CAA)
2) SÖP Arbitration Board
3) Flightright and EUClaim

And now, platforms like Trustpilot so other customers don’t fall into the same trap.

Lufthansa Group may want to rethink their decision to let Air Dolomiti carry their brand — because this behavior is not only unacceptable… it's legally indefensible.

Avoid them. Avoid the silence. Avoid the trap.

Used them three times within two weeks. The first flight was cancelled, and the other two delayed more than 30 min. The first time, the captain took the wrong way from the gate, and the second time, that captain blamed the air control. Always compensating with dry cookies. The only good is that the crew is always good looking.

Poor service on the plane.
Billund - Frankfurt - two by two seated. No space for hand luggage.
Disapointed that Lufthansa uses this Company. It’s full Price tickets - with low service.
Safety ok.

Terrible service. The two employees were completely unhelpful and kept insisting they couldn’t assist me because the counter was closing in ten minutes. Instead of helping a customer who missed a Lufthansa connection due to their own flight’s delay, they preferred to stand around doing nothing for those ten minutes.

They even told me I should have arrived earlier, despite the fact that my flight was delayed by 2.5 hours. Their attitude was rude and unprofessional. Overall, a really terrible service and customer experience.

Worst airline ever. Terrible customer service, don’t care about you at all! Flight was cancelled without reason after we were already delayed by over an hour. Staff did not help in finding you alternatives at all! Waiting around for hours on end to get any answers. Terrible terrible experience, avoid at all costs.

I would have given NO star if it was possible. It was an aweful experience to solve the issue with them.
I booked air dolomiti as a code shared flight connection from Frankfurt to London, after a long journey with China air from Chengdu to Frankfurt. The time of flights kept changing since I booked, and it ended up only allowing an hour for the transit. Both airlines told me that an hour transit should be enough and it is code shared, air dolomiti would acknowledge our check-in status.
The biggest issue was that I couldn’t check in either online or at the counter in Chengdu. The online check-in system was mess; I started the process at air dolomiti website, it went to Lufthansa website automatically, and it transferred again to China air website after entering my name and reservation number. And in the end, it got stuck during the process. The check-in counter in Chengdu told us that they could arrange our luggage to send to the final destination but they couldn’t let us check in, we had to go to the air dolomiti counter to check in at Frankfurt. It’s impossible to do that in an hour. I tried to call air dolomiti customer service, no one answered. I had to give up this flight and buy another ticket in the end.
After arriving home, I sent an email to air dolomiti and seeking the compensation. They told me that I could have just gone to the gate and could have done check-in at there. How did I know this!? how did anyone want to take a risk of doing this without knowing if it’s possible!? and how come they didn’t let us know this in advance !!!!!?
This airline probably works fine it was not connected flights, but I found their communication is very poor, their website system was set up to throw their liability to other airlines.
It’s on my black list, and I wouldn’t recommend this flight to anyone who wants to travel with peace in their mind.

I usually do not comment on things but I am with this one. I had a morning flight from Lyon France to Frankfurt Germany for a connecting flight to Poland. Weather was nice. Was supposed to leave at 10:10am but flight showed up late. Left late and missed connection. Instead of arriving home at 13:55pm, I got back at 22:45pm after a flight was rebooked. Contacted carrier and pretty much got the tough luck response. If you are making plans with this airlines look for alternatives. Total fail in my opinion. Sitting around 9 hours in Frankfurt Airport was one hell of an experience!

We booked a flight from Innsbruck to Dubai with Lufthansa (LH) in November 2024. Air Dolomiti (AD) flew Innsbruck to Frankfurt. They were so delayed that we missed our connection flight in Frankfurt and had to wait 24 hours to take the next LH-flight to Dubai. We missed 1 out of 5 vacation days. We contacted AD several times to get compensated without any response at all. After 2 months we asked Flygförsening to help us. They contacted AD and agreed immediately that we should not get compensated because of force majeure?! AD didn’t tell us anything about any force majeure earlier, they just didn’t answer us at all. When they agreed with Flygförsening AD sent us an email and informed about the agreement. It’s so bad handled and I have understood from friends that AD almost never answer any complaints about compensation to avoid to take responsibility. I then asked Flygförsening to get any proof or documentation of any possible force majeure. They have not responded at all. My conclusion is to NEVER fly with Air Dolomiti and NEVER engage Flygförsening again. They don’t add anything besides what you can do on your own. Reference number with AD was T24841055S and with Flygförsening 851657. I give 1 star to each company and will not use any of them again.

Jeg fløj hjem fra USA og da jeg ankom var min baggage ødelagt. Der var vandskade trods ingen af destinationerne havde regn eller fugtigt vejr. Mine lynlåse var rykket af kufferten så den ikke kunne lukkes.

Og nu har Air Dolomiti svaret at de ikke erstatter "små skrammer"... "... efter yderligere undersøgelse er det tydeligt for os at kufferten ikke har lidt nogen form for funktionsnedsættelse"... Så når man ikke kan lukke en kuffert mere, så er det ikke en funktionsnedsættelse?

Så kort sagt bryder til international lov om erstatning for skadet bagage i henhold til Montreal Konventionen af 1999.

Jeg vil på det kraftigste advare imod at bruge Air Dolomiti, men det burde også være åbenlyst når man kigger på andres anmeldelser herinde.

In english, so that Air Dolomiti can't say they didn't understand the Danish version.

I flew home from the USA, and when I arrived, my baggage was damaged. There was water damage despite none of the destinations having rain or humid weather. My zippers had been torn off the suitcase, making it impossible to close.

And now Air Dolomiti has responded that they do not compensate for 'minor scratches'... 'After further investigation, it is clear to us that the suitcase has not suffered any functional impairment'... So when you can no longer close a suitcase, that’s not considered a functional impairment?

In short, they are violating international law on compensation for damaged baggage under the Montreal Convention of 1999.

I strongly advise against using Air Dolomiti, but that should already be obvious when looking at other reviews here.

For Air Dolomiti: My case number T25072623S.

Take responsibility!

Initially air dolomiti never response to claim request for flight cancellation. They only response after I submit conciliation request to Schlichtungsstelle Reise & Verkehr

Air Dolomiti is a shocking company. My outward flight was cancelled one hour before departure and the return one was delayed of more than 2 hours about 1 hour before departure. And it wasn't some long and complex flight, just a simple Munich-Geneva.
This occured load of expenses to me. I asked for refund under the EU regulations and they went silence radio, it has been more than 3 months now. I am escalating the case to court. This is a terrible malpractice, this company should be avoided at all cost, it has no regard for customers. Lufthansa, their mother company, really did sink terribly low and are maybe aiming to pass the Deutsche Bahn as the worse travel company.

Our flight was cancelled while we were at the gate and after we were delayed for hours. Customer service was non existent and we were not given any info at all other than to pick up our luggage and wait (this cancellation resulted in us missing our connection and arriving 27 hours late). It has now been 6 months and I have not received the compensation owing to us despite filling out all required forms. I eventually got a response that funds would be deposited in 20 days. 20 days passed and nothing. Once again I was promised Jan 10th and once again there are no funds. I will be escalating this to the EU regulation authorities as this is a blatant disregard of the laws and regulations

This is the first time an airline company actually mean it when they say they care for their passengers.
Twice last summer we were delayed 5h and 24h... that sucked. We wrote a claim to get a refund for our spendings, it took quite some time but now we finally got the money. I will definitely fly airdolomiti again.

Flight canceled, and the replacement flight was 8 hours later; even that replacement flight departed 45 minutes late. They offered a ridiculous EUR 10 compensation for the wait. No apology, and the crew didn’t even greet passengers upon boarding. They deliberately create unusable forms to prevent customers from claiming compensation. One month later, still no response regarding compensation despite multiple follow-ups.

Terrible Airline. Avoid if you want to get to your destination on time.
2 flights, 2 cancellations. No reason apart from them deciding to use the plane for a different route. The first cancellation resulted in an over 7 hour delay for a 1.5 hour flight. There customer service is terrible, no effort in trying to find you a good alternative and nearly 3 months later, I am still waiting for my compensation I am entitled to under EU law.