Aircare Appliances Reviews 

Scam website, please do not fall for fake reviews.

Bought an item, it never arrived. They did not reply to any emails or phone calls

They are also intentionally selling Air Con units when they don’t have any in stock.

I usually give preference to small business, and very rarely give bad reviews. But this company just set my teeth on edge. They COMPLETELY ignore emails, go radio silence and give ZERO updates on your orders.
Being a small company does not excuse treating consumers like pure garbage.
The kind of product they sell is not cheap! It's something you have to plan and budget. This is utter disrespect.
I will never recommend it, and now will have to go through the hassle of a dispute.

Really happy with my new air conditioning installation! From the first phone call to the final installation, the entire process was smooth and stress-free. The technicians arrived on time, were professional, friendly, and took the time to answer all of my questions without making me feel rushed. They explained how the system works, made sure everything was installed properly, and even cleaned up the work area before leaving. You can tell they take pride in their work. My home is now so much more comfortable, and the new AC runs quietly and efficiently. I really appreciate the excellent customer service and attention to detail. I wouldn't hesitate to recommend them to anyone looking for a reliable and professional AC installation service.

AI telephone answer phone, AI replies to emails.

Still waiting for my AC unit ordered 3 weeks ago, despite paying for express delivery.

Pretty sure any positive reviews on here were left by bots.

Have contacted the bank to try and get our money back.

The ironic thing is that I found this fraudulent company via ChatGPT.
F *ck AI :)

Unit arrived damaged, unable to contact AIRCARE, was told 15 mins to reply but not heard anything.

I placed my order on 21 June and have yet to receive the air conditioning unit. The last update I received, after following up, was that I should wait for the delivery driver to contact me, as they are unable to provide a tracking number. This level of service is extremely disappointing. Based on my experience, I would not recommend this company to anyone seeking reliability or peace of mind, as the customer service has been very poor.

Lastest Update
Got an email below on the 1st of July
Firstly, please accept our sincerest apologies regarding your order. Unfortunately, due to significantly higher demand than anticipated, our current stock allocation has now been fully exhausted, and we are unable to fulfil your order within the original expected timeframe.

We are pleased to confirm that additional stock is already scheduled to arrive, with replenishment expected on 12th August. As things stand, we would be very happy to keep your order active and prioritise processing and dispatch as soon as the new stock becomes available.

I reserved my comments until the product is delivered.

We have been working with Aircare Appliances for a long time now, and they are hands down one of our most reliable partners. Whenever we need something urgently, the team goes above and beyond. Just recently, we needed a unit delivered to our office by Wednesday morning, and George and the team sorted everything out, processed the invoice, and booked next-day AM delivery within minutes. Absolute superstars! If you want a supplier you can completely trust and depend on, look no further. Thank you for the amazing cooperation as always, keep up the great work!

Extremely disappointing experience.

Before placing my order, I specifically asked about delivery because I needed the air conditioner within a reasonable timeframe. Based on the information I received, I decided to order from Aircare instead of another retailer.

After placing the order, I received no tracking information, no courier details, and no estimated delivery date. Customer service repeatedly responded with vague messages such as "it's on the way" without providing any actual information.

Only after chasing them several times did they tell me that new stock from the manufacturer would not arrive until the end of July, something that was never disclosed before I placed the order.

My contract is with Aircare, not their supplier. As the retailer, they should know the expected delivery timeframe before taking customers' money, or at the very least communicate delays honestly and proactively.

The biggest issue isn't just the delay. It's the complete lack of transparency and communication. Had I known there was no stock and that delivery could be delayed by more than a month, I would have bought from another retailer.

Very disappointing customer service, and I would think carefully before ordering if delivery time is important to you.

The service by George has been outstanding. The original unit I ordered wasn’t in stock but I was quickly offered an alternative. Great service during exceptional times, as AC units everywhere are hard to get hold of.

I appreciate it's a small outfit and the heatwave drew up demands quite a lot, but the team was creating - going to great lengths to get me my order shipped out. The initial unit I ordered was oversold and they found a replacement, covered the difference in cost and got it out to me ASAP!

Very happy with their service.

I purchased a portable aircon unit a few weeks ago and it was the best decision!
Thanks so much George.

Great service and great ac unit my dog is very happy

Got me moveable Air Conditioning in the middle of a heatwave. Heroes. The price was bumped up but that's how it's going to be for a bit. I found the delivery status a bit obtuse, one communication marked "on it's way" and "fulfilled" which seems ambiguous to me. Eventually came on a pallet, but it wasn't until the day before that I got delivery notification and it wasn't clear what the item was, though being on a pallet was a big clue. So that's my only gripe really, I did query the delivery confirmation and they got back to me within an hour, despite being so incredibly busy during the heatwave.

Ordered an air con unit on 21/6. It was more expensive than similar units on other websites, but was happy to pay the extra as it said it would be delivered by 23/6-24/6. Received shipping confirmation 22/6, but said there’s no tracking info available. It’s now 25/6 and still saying no tracking info available. Tried calling Aircare customer services several times, no one answers the phone. Tried their live chat service, no response. Also emailed, again, no response. They may be a small company but that’s no excuse to completely ignore customers, especially after they’ve taken your money!! I would avoid this company if you are looking for a hassle free purchase!

I ordered my aircon unit on Monday, the money was taken out of my bank, I was then emailed to say it was out of stock, I have still not received my refund and have no response to my email,
"customer services" is just an external lady who couldn't even check on any information for me so was completely pointless calling.

We ordered the Midea Portasplit 12000 BTU AC unit on Saturday 20 June and it arrived at 10am today (25 June). We did start to worry, as we received no tracking info until this morning, just a couple of hours before delivery. We also rang several times over the past few days and emailed, and eventually got a response very late last night and then again this morning. The initial unresponsiveness did cause us concern, as we had no idea if or when we’d get our AC unit. However, once they contacted us, they were very helpful and reassuring that our AC unit was on its way. I think the company has likely been flat out with processing orders, given the current extreme heatwave, which has meant they haven’t answered calls or emails as quickly as usual. I think it could be helpful for their customers if Aircare had dedicated staff for phone calls/emails during really busy periods, or even an automated message that reassures their customers. It was the silence that was worrying for us, but that being said, we are overall now very happy with the service we received…and the AC unit is amazing!

Great service from George who suggested an excellent aircon unit after the one I wanted was out of stock. He went above and beyond to get it out to me with next day delivery.
I recommend using the website chat as this will provide a fairly quick response and will help getting your order secured.
Thank you George, I can only guess you guys are extremely busy right now!

I have emailed, called (I'm pretty sure they're not answering calls ATM) on multiple occasions a 400 pound unit and it's being prepared for sat. What's more they took 1-3 day delivery cost. I initially was concerned this company is a scam company because there seem to be other people saying the same or that they've taken orders and they dot have the product which is misleading and false advertisement.

So so far I'm not impressed. Update your website to say that things are unavailable once you don't have them. Or hire more staff so you can ship your products efficiently and on time. Without misleading consumers.

I'll have to keep trying to contact them. We also have a baby so this really isn't ideal as it was for their room. So overall non existent customer service, non existent order and misleading and non existent delivery.

This retailer is probably fine to use when it's cool out, but with the recent heat they have become overwhelmed and do not answer their emails or phones. Products don't seem to ever arrive, and there's no one to contact about that. I would avoid this retailer and look for a more reliable one. Very poor customer service.

I ordered Midea air con on express delivery and had a great experience.

I ordered on Sunday morning and on Tuesday morning I emailed for an update. I received response to my email immediately. They said that they processed my order promptly as I placed it and while they do not have access to third party delivery tracking they know it's been shipped. The order arrived Tuesday midday.

The air-con from Midea is a life saver, very strong.

I really appreciated the communication.