I have the Airback official black backpack. Dimensions are 49x32x20. Almost at EU standard but a little bigger. However when there’s stuff in bag, it’s much bigger than this. My husband I and got charged for the first time in our lives (Ryanair) as there was no way it would fit. I did travel with it around Canada and other EU destinations without an issue, perhaps just got unlucky in Edinburgh airport.

It’s a good bag (although the outside marks like butter so be sure to buy a cover too) but only for checking in, I wouldn’t travel with it as a personal item again, which is what I bought it for. In hindsight I wouldn’t have spent all that money on the two bags if I had had known it was way too big when full.

My Airback Next suitcase came to me TSA locked. We have tried several things to unlock it. I have requested a return in full but haven't been able to get a return processed with them. Very frustrating.

Upon submitting my inquiry, I received a comprehensive and insightful response. The response transcended the realm of generic templates, providing a meticulous and thorough explanation of the subject matter.

If you’re a frequent traveler, this suitcase is a must-buy. I’ve already saved a fortune on two flights by skipping the check-in line. Over time, those savings really pack a punch. It's definitely a 'case' of getting your money’s worth!

There was a small mix-up with the courier, and my tracking hadn’t updated for 24 hours. After contacting customer service, they investigated and came back with an explanation quickly. The package arrived shortly after. Good follow-up.

The hidden pocket is cleverly placed. I kept my passport there during boarding and it felt secure but accessible. It’s not obvious to others, which is reassuring when traveling through busy airports.

The product was securely packed and protected during shipping. Everything arrived in perfect condition. No unnecessary plastic either, which I appreciated.

I have definitely had a five star experience with my Airback Go bundle. I travel frequently for short trips and the product is practical, stylish and offers everything you could want in a short trip backpack.

I was pleasantly surprised when it arrived two days before the expected delivery date.

Just from the packaging alone you can see the the company has gone to a lot of trouble to deliver a premium product.

I have been so impressed with the product and the after sales service that I have purchased a bunch of accessories to go with my bad and for longer trips.

I am very disappointed to see that there are some negative reviews, but most of them seem to be to be logistics or shipping.

I am SUPER happy with my Airback Go and with the company’s after sale service. As the old saying goes, you get what you pay for.

I have gone so far as to recommend Airback to some of my travel companions that love to travel light.

A 5 star recommendation for a 5 star product.

I ordered the new airback flex thru a kickstarter campaign. It is a great product, totall recommend.

Dear All: I did purchase this backpack, but unfortunately this backpack is not created for a big person ( I am 6,7/203cm) I tried to return the purchase. I did spend in taxes of Switzerland and return costs more than 50CHF (around the same in Euros-dollars). Airback did change the address or they provide me with a wrong address to send the delivery. Now I did receive the backpack back. After I did spend 50CHF I will need to pay again for this delivery?

Stitching came away within 4-6 weeks

I'm a regular international traveller for business so invested in a top quality back pack, for under-seat storage. I liked the idea of a built-in vacuum pack to maximise packing space so went with the Airback GO. I was initially impressed with the build quality but after 4-6 weeks the stitching began to come away along the zip of the laptop compartment. I emailed Airback to complain and was offered a 50% discount on another back pack. Having already spent £230 for a product that lasted 4 weeks I wasn't prepared to spend a further £100 on a replacement.

Within 6 months the whole zip had come away and I went and bought a back pack from another company.

It may have been an isolated issue but overall i wasn't happy.

It's a scam. I paid 150£ for a couple of vacuum compression bags, they never arrived. Customer service does not respond. I thought they might've been stolen, at first. Then I found out Airback contacted UPS behind the scenes to make sure the issue can't be reported. Just evil.

I had problems with my delivery, for some reason it went back to the store, I send an email and I got an answer very fast, the ask me to check my address and I did, and I got my product in the next few days!! It was a very good service !!

I thoroughly researched before I purchased and the products ( go rucksack, wash bag, pump etc) were all 100% as good as I had hoped . I’m really on here though to review the customer service . I had a tiny problem and sent an email . This was replied to within minutes and a new product was sent that day . With follow up emails to see if I was happy . Absolutely fantastic service . Thank you . James

Had an issue with the vacuum compartment not holding up and inflate after a couple of hrs. Support helped me and after a couple of emails the offered to ship a new backpack free of charge (EU consumer laws says company should be doing that if items are not properly working).

I recently purchased an Airback original in Matt black for short business trips and used it this week for the first time and it’s a travel game changer for business! Design , functionality and quality are excellent 👌 only having 1 piece of carry on luggage that covers your clothes and mobile office is so convenient and hassle free ! Also it’s premium look and feel means you can bring it into meetings as it looks classy ! Well done Airback you’ve made my business travel life much easier 👏👏👏👏

I was on of the kickstarters few years back, Airback is the best for few days commuting. I have alrady purchased other products with same satisfaction. Quality is very high and support has always been very reactive and supportive. I keep suggesting their products to everyone.

The Airback is a valid product, in a world full of cheap and poor quality materials this backpack worth the money

I would never use this company or recommend them to anyone.

After receiving a faulty product, I spent weeks going back and forth with Airback, providing photos, videos explanations, and doing everything they asked, only to be met with constant deflection and refusal to take responsibility.

Instead of resolving the issue or issuing a refund for a clearly faulty item, they dragged the situation out, contradicted themselves, and ultimately refused to refund altogether. The customer service was dismissive, exhausting, and felt designed to wear you down rather than help.

If something goes wrong with your order, be prepared to fight for basic consumer rights, and even then, don’t expect a fair outcome. Save your money and your time and use a company that actually stands behind their products. Their customer service team is now completely ignoring any evidence sent of their product being faulty, despite me reaching out multiple times with video proof.

I have been trying to contact them via two different mail accounts and have had no answer to all of the emails. The post service is horrible. I have decided to return it without having any answers hoping I have no problems. They ask me a phone number for the return and you don’t give the number anywhere and sending another mail is a stupid thing because no one will answer.