I needed an information about one of the items, as my husband and I are thinking to buy one. We are travellers and space as well as luggage dimensions matter a lot. I got the answer 5 minutes later, I was really surprised! Never got a quick answer like that! It makes us desire to buy from Airback!

Excellent customer service and very helpful.

I have had my Airback since Christmas and it has been an amazing tool for being able to do up to 5 day trips without a laundry or even longer with a wash. It fits a lot and could easily take more than the bag limits on most airlines for the carryon, so it is plenty big enough. As yet I haven't had to use the expansion zip! The choice of wheels or carry is a great advantage between airports and dirty roads, and it handles a bit of rain or water. Two extremely minor quibbles would be I would love the handle to be about an inch longer (as I am 6'4") but it works, and would also like the front push to be easier to slide things into somehow, it works but can be finicky. Overall it is everything I wanted for short trips and means I can easily fit within the "no carryon" so I should save the spend over 5-10 trips!

Firstly I will start by saying this is my ever first negative review of any company ,I thought of like to make people aware of the pathetic return policy .
I purchased a backpack after seeing the beautiful advertising sucking me in into purchasing another bag .
When it arrived I had to store it and removed the plastic tags and threw away the box .
I had planned a business trip away only to find the bag very very heavy once loaded and also not enough space for my needs .
What drew me to this product was the 100 day return policy little did I realize that the company would say no to my return as I had thrown the tags and plastic away .
Firstly who keeps the plastic and boxes ?
In Australia the consumer law would never allow this policy to exist .
Maybe you should only sell your countries that have the same blatant scam of a return policy that you are running .
Truly disappointed because I was going to purchase the next bag from them now they can shove it …
PLEASE BE AWARE AND DONT GET FOOLED TO THE ADVERTS .
Hope this helps some people and buy another brand purely on the poor service ..
Ps bag was never used and within the 100 day return period

Follow up after Airback getting in contact which was great but all they can offer is store credit which I don’t need …
Really dissatisfied with outcome please be aware of their return policy and keep every tag on the bag (seriously stupid )
Looks like they only want to benefit themselves and not look after the consumer … I thought consumers would have some right ..

Excellent! I’ve had their bag for 2 years now and now I’ve gone and gotten 2 more bags (go and the original)
Shout out to gabrielle for helping me with my queries!
I’ll be travelling soon and will recommend the other backpackers to get this! I’ve had so many people talk about the bag, i literally made friends cause of this haha! They cant believe all my clothes as a 6ft 7in person can fit in the bag!

Great customer service and helpful

The backpack was a present and has been very appreciated. I wrote the wrong address email and therefore did not receive any confirmation of my purchase. So I wrote to the contact email on the website and they promptly modified the email and sent me confirmation and the delivery status. So I am very happy with the product and the customer care! Thank you!

I bought the GO backpack for light travel, but the backpack is very heavy already without anything in it. I tryed it at home, just like that, without clothes or anything in it, if I let inside also the toiletry bag, well it is not was I expected, and I am sorry about this because the backpack is so very beautiful, the colour, the material, the model, I like everything but this: the weight of itself and the fact that it is not very comfortable on the shoulders,so this is a no go for me, regardless of how much I like it.
I was very satisfied with how everything went from start to end. The products arrived in Romania very quickly, within a few days. Then I received assistance regarding the return, with all the necessary details, and in the end I received a full refund—again, quite quickly and without any issues. I appreciate the prompt responses from the Airback Returns Team and the fact that I was given all the instructions needed to ensure the process went smoothly. Thank you for the pleasant experience, even though I did not keep the products.:)

It was a rocky start but customer service was quick to respond and information was great. Got bag per the info, I ordered the blue bag and it was popular so back ordered. Arrived shortly after. Packed it up for upcoming trip as a test run but didn’t have the pump to compress. Still got everything in for my 7 week trip and I am ordering the pump to really make it even better with more compression.
All in all happy with the bag. A bit more info on how the zippers work and packing it up works would be helpful. The videos are to brief.

Great customer service response, looking forward to buying my carry on.

The product works but it was hard to open at first but the customer support helped.

great customer service experience. very quickly resolved my issue. thank you!!!

Buyer warning.

The Airpack backpack looks nice, but the user experience is terrible. The central compression zipper is almost impossible to open the first time. It feels completely stuck, as if the bag is sealed or defective, and there are no instructions explaining this.

I am a former competitive athlete and even with significant strength it took extreme force to open it. I honestly don’t know how an average user is supposed to manage this without thinking the product is broken or to get it broken by even trying.

Very poor product guidance. Be aware before buying.

Also I would like to warn about their reply: I have ordered under my name and they should be very easily able to find it in their system. Also, it is obvious that they did not read even what I have written - it would make no sense for me to write to them as I solved it myself, just thought I need to warn other buyers of this. Only explanation that springs to mind is that they send copy-paste answers in trustpilot which does not make them trustworthy at all.

I needed help because I didn't understand how to operate the suction pump. I received a comprehensive explanation within 24 hours.
Anyway airback is excellent.

My experience with Airback has been excellent in communication and response time. I am still in the midst of a return and they are helping with it! No complaints.

Easy purchases; nice choices of financing; very courteous user suppory; I made an error while ordering. The purchase was cancelled very quickly. I made another purchase that was right this time. Highly recommended company and brand

I bought an Airback backpack 2 years ago and I can say that I was very happy with it, especially since, due to the nature of my job, I travel a lot and for this reason an ergonomic and roomy backpack is essential. Some time ago I noticed that one of the zippers was broken without having had a known shock or impact and that is why I thought I would ask the people at Airback a question about what they advise me to do because, apart from the broken zipper, the backpack is in pretty good condition. They made me 2 alternative proposals, both very convenient: either they give me an amount of money that I would have had to repair it or they give me the opportunity to buy a new one for 90 Euros. I chose the second option, I kept the backpack and I can say that I am very happy. My (older) children and I both have the same type of backpack and we are happy.

Quality products, I have bought the tote lite and I couldn’t be happier about it. Solid, beautiful and you can truly fit whatever you want in it. Super recommended
(Customer support is also solid, super helpful)!

Backed theKickstarter campaign (goods delivered on time in a perfect way), after a single use one small piece of plastic broke. I have reached out to AIrback and they have replaced the whole backpack!
Incredible after sales and customer support.

The combination of compression and premium materialen makes this suitcase stand out. Yes, it’s slightly heavier than ultra-light model, but it feels much more reliable. I’d rather carry something solid than sorry about cracks of broken handels.