Terrible !!! Do not order !! Although I had read negative reviews but I still decided to give it a try … and I wish I didn’t. The shoes I received didn’t match the colors nor the quality . And wh... See more
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Review summary
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Reviews shaping this summary
Shoes look nothing like the pictures. They smell awful and overpowering like chemicals and the materials are cheap cheap cheap! Clunky and unflattering, Ill fitting, horrible quality. Awful customer s... See more
Company replied
After waiting 2 months to get the shoes I ordered, I returned them because that were cheap and plastic. Smelled like chemicals. I have not gotten a refund. They refuse to answer my emails. DO NOT BU... See more
Company replied
One star because they actually arrived, and the color looked like the picture. Other than that, the quality was poor and the size of the shoe was way off. Size said 42 but the shoe was at least three... See more
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Company details
Written by the company
Aimeela is a women's footwear brand that caters to the style-savvy and budget-conscious European and American ladies.Aimeela provides a variety of on-trend footwear options with a focus on fashion-forward styles and affordability that allow women express their uniqueness and sense of style without going over budget. Aimeela has covered whether you're looking for a pair of sleek and sophisticated pumps for the office or a pair of trendy sneakers for the weekend. With its commitment to quality and affordability, Aimeela is quickly becoming a go-to brand for stylish women all around the world.
Contact info
999077, Hong Kong
- support@aimeela.com
- aimeela.com
2.2
Poor
140 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor business practices, scammers
I have been unable to return the items I purchased. Messages have gone unanswered and a refusal to provide the address for refund.
19 January 2024
Unprompted review
Reply from Aimeela
Hello Elva Alberts,
Our support team's email address (support@aimeela.com) works well and the support team keeps responding to emails within 24 hours every business day. If you have not sent it to the wrong email address, kindly try complaint@aimeela.com.
Your name didn't match any recipient on our website. Please check if you have come to the right place to inquire about the order. If yes, please email us at complaint@aimeela.com so that we can look into the order and offer you our assistance.
Best Regards.
Aimeela Customer Complaint Team
complaint@aimeela.com
Mafalda Handmade created the originals this company ripped off.
I haven't and will not be buying from this company, as they have copied exactly Mafalda's designs - which ARE originally Mafalda's. Take a look at Mafalda Handmade and you'll see a stark difference in price. This is because they make their shoes ethically, paying fair wages to those making them. They make limited runs and they are beautifully crafted. This company are clearly deceitful and are producing waste.
1 January 2024
Unprompted review
Reply from Aimeela
Dear Emma Cardall,
We appreciate your vigilance and bringing this matter to our attention.
We would like to clarify that he products and images displayed on our website are provided by our supplier. We are committed to ensuring the authenticity and adherence to legal requirements in our product offerings.
Therefore we take your feedback very seriously. As an honest seller, we value and respect all intellectual property rights. We were wondering if you could provide us with a picture of the product you are talking about? This will help us locate the SKU quicker and initiate the necessary steps to resolve this problem ASAP. We can be contacted at the email below. We look forward to your email
Thank you in advance.
complaint@ameela.com
Never purchase from Aineela
I ordered a pair of shoes from Aimeela, they took over a month to be delivered and arrived in a battered box and the quality of the shoes were dreadful! Not a good fit either! They won’t allow me to return them and have ignored all my emails!
5 October 2023
Unprompted review
Reply from Aimeela
Dear Sandra,
We are sorry to hear that you don't like the style and quality of the shoes you purchased.
Firstly we would like to clarify that your order took less than a month ( about 2 weeks ) to be delivered - - it was placed on Sept 25, shipped on 10/5, and delivered on 10/12. If for any reason you want to return the item, please follow the return instructions the customer support team staff has sent you before you reviewed it. The return form was also enclosed.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Aimeela Customer Complaint Team
complaint@aimeela.com
Please don't order from this site
Please don't order from this site. The pictures of the shoes are not the same as what you will get. I tried ordering 2 pairs and both had this issue. It is very deceitful and to return the item for a full refund seems impossible.
4 October 2023
Unprompted review
Reply from Aimeela
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may you please email us at complaint@aimeela.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
We are looking forward to hearing from you.
Aimeela Customer Complaint Team
Very bad quality !!!
Very bad quality !!!! Very nice pictures... but when you receive the shoes.... OMG !
18 September 2023
Unprompted review
Reply from Aimeela
Dear Sandrine Schloupt，
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Customer Complaint Team
complaint@aimmela.com
Reply from Aimeela
Hello,
We apologize for the delay in shipping your order. However we currently don't offer phone service. We suggest you contact our customer service via email and offer us the order ID. And you can also direct to us at complaint@aimeela.com.
We look forward to hearing from you.
Customer Complaint Team
complaint@aimeela.com
Don’t waste your money
This company is obviously using another company’s marketing photos and sending you cheap knock off shoes.
It took me 3 days of emails to finally get a North American address to return shoes - different colour, lower heel size, upper part of shoe feels and looks like ‘croc’ shoe material. Then they want to give you credit (don’t fall for that as it will never appear), reduced cost - 30% of less instead of giving you full address.
Now let’s see if i get my refund when the tracking number states the pkge was received. If I do not within a 2-3 week interval, I will start a complaint with paypal. They will get you a full refund.
14 September 2023
Unprompted review
Reply from Aimeela
Dear Dory,
We are sorry to hear that the shoes fell short of your expectations. Please rest assured that we are not a scam.
We apologize for any inconvenience caused by the delay in offering you the return address. As per our policy, we require all customers to cover the return shipping cost. Therefore we offer a credit as a gesture of goodwill to customers who may find the return not practical. We assure you that we will offer it as stated if you accept this solution.
However, we do also offer full refunds after customers return the product. Kindly get back to us with the return tracking number, we will issue the refund after the package is delivered.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Customer Complaint Team
complaint@aimeela.com
This company is using another company's…
This company is using another company's marketing and producing copies that do not match what is advertised. I received shoes that were a different colour, had a different heel, sole and stitching and they told me it was correct. They offered a 30% refund, eventually increasing that to 70%, with no refund of shipping. Don't buy their products, even though their pictures look good, it's likely not what you will get. They offered a full refund if I returned the shoes at my cost. I’ve done that many times with others but that was because the item was as ordered. In this case the shoes are not what I ordered.
6 September 2023
Unprompted review
Reply from Aimeela
Dear Evangeline,
We are sorry to hear that the shoes fell short of your expectation and will documented your feedback and share it with the relevant team to make progress.
And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. If you don't like partial refund, kindly return the item and then we will issue the full refund.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Customer Complaint Team
complaint@aimeela.com
DO NOT USE
DO NOT USE
They took my money and I have never received a thing, they sent an original confimation of order and when I have chased I have had no communications.
Complete scam and waste of time and money
5 September 2023
Unprompted review
Reply from Aimeela
Dear Amy,
We apologize for your wait for the order. Please rest assured that we are not a scam. If you have qny queries or need any assistance, you are always allowed to email us. Our customer support will respond within 24 hours at the latest.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@aimeela.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Customer Complaint Team
complaint@aimeela.com
Complete scam
Complete scam. Shoes are extremely poor quality and sizing is all over the place. So sorry I didn't look at the reviews here before wasting my money. AVOID.
When I asked to return them, they asked me if I'd keep them for a marginal discount. They were utter tat and useless to me. Made it very difficult to return them and I haven't bothered which is what they want.
1 August 2023
Unprompted review
Reply from Aimeela
Dear Diana,
We are sorry to hear that the shoes fell short of your expectations. Please rest assured that we are not a scam. We take customers' feedback seriously and will document your review and share it with the relevant team to make progress.
Regarding the return policy, we require returns for a full refund to be shipped back to our return hub at the customer's expense. However, we do offer a partial refund for certain situations.
If you don't like the solution, kindly escalate your case to the customer complaint team at complaint@aimeela.com. We look forward to hearing from you.
Customer Complaint Team
complaint@aimeela.com
Utter garbage
Utter garbage. Posing as a high end shoe manufacturer but yet another low quality company producing poorly made shoes. I wore mine for a few hours and the stitching has come away. Load of rubbish - DO NOT BUY!
24 July 2023
Unprompted review
Reply from Aimeela
Dear Jill,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Customer Complaint Team
complaint@aimeela.com
This store is a massive scam
This store is a massive scam. Do not use. Shoes do arrive but the quality is akin to materials you would find on fairground toys. Then due to shipping costs they offer a partial refund which you would be mad not to take as the return cost are huge.
I was so mad at myself. Do not be me!
Would give zero stars if that was possible.
22 July 2023
Unprompted review
Reply from Aimeela
Dear Mrs Lauren Smalley,
We apologize for any inconvenience caused. Please rest assured that we are not a scam.
Regarding the return shipping, we understand that the shipping cost may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. We wish you could understand.
If you have any follow-up queries, please feel free to contact us.
Customer Complaint Team
complaint@aimeela.com
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