Terrible !!! Do not order !! Although I had read negative reviews but I still decided to give it a try … and I wish I didn’t. The shoes I received didn’t match the colors nor the quality . And wh... See more
Company replied
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Review summary
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Reviews shaping this summary
Shoes look nothing like the pictures. They smell awful and overpowering like chemicals and the materials are cheap cheap cheap! Clunky and unflattering, Ill fitting, horrible quality. Awful customer s... See more
Company replied
After waiting 2 months to get the shoes I ordered, I returned them because that were cheap and plastic. Smelled like chemicals. I have not gotten a refund. They refuse to answer my emails. DO NOT BU... See more
Company replied
One star because they actually arrived, and the color looked like the picture. Other than that, the quality was poor and the size of the shoe was way off. Size said 42 but the shoe was at least three... See more
Company replied
Company details
Written by the company
Aimeela is a women's footwear brand that caters to the style-savvy and budget-conscious European and American ladies.Aimeela provides a variety of on-trend footwear options with a focus on fashion-forward styles and affordability that allow women express their uniqueness and sense of style without going over budget. Aimeela has covered whether you're looking for a pair of sleek and sophisticated pumps for the office or a pair of trendy sneakers for the weekend. With its commitment to quality and affordability, Aimeela is quickly becoming a go-to brand for stylish women all around the world.
Contact info
999077, Hong Kong
- support@aimeela.com
- aimeela.com
2.2
Poor
140 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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DO NOT BUY from this company.
DO NOT BUY from this company.
Scam!! Very poor quality shoes.
Impossible to make a return.
I received shoes 3 sizes bigger. When requested a return I was asked to send a video of how the shoes are too big for me😩Cheapest quality shoes I have ever received!!!
9 March 2024
Unprompted review
Reply from Aimeela
Dear Izabela,
Please accept my sincere apology for any frustration you might experience with the quality and fit of the shoes you received. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I noticed that the support team's CSR had offered you a return form and return address back in February. However, we have not heard back from you regarding the tracking number (or receipt from the PO) since then.
To rectify the problem and follow up on the issue, we have used complaint@aimeela.com to send you an email. Kindly check your inbox.
Again we apologize for any inconvenience cased. Feel free to contact us at the address below should you have any questions.
Best regards,
Aimeela Team
complaint@aimeela.com
BUYER BEWARE!!
BUYER BEWARE!!! NO RETURNS NO RESPONSE. Ordered size 9 and got a size 6 and they do not respond and it took 6 weeks to get the shoes so now the season is over for wearing them. Just wanted an exchange and have gone to their support site, emailed them and NOTHING!!! SHAM COMPANY DO NOT BUY FROM THEM YOU WILL BE SORRY
2 August 2024
Unprompted review
Reply from Aimeela
Hello,
I immediately investigated the email chain between you and our support team (support@aimeela.com). And I found that the support team had already responded to you 6 times, including returning forms for twice. Please find the attachments for verification. I have no idea why you didn't see them but please accept my sincere apology for any frustration you might experience. This matter will be documented and shared with the corresponding team to verify and make progress.
For your convenience, we have used complaint@aimeela.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
complaint@aimeela.com
A very disappointing experience
A very disappointing experience. I received 2 pairs of shoes after waiting a month. The shoes are poor quality and the sizing is inconsistent. One pair was at least 2 sizes too small and the other 1 size too small. They Offered a 50% refund or I have to return shoes to the USA at my expense for full refund. There is an Australian address on the packaging. This is a scam! Do not buy from this company!
6 July 2024
Unprompted review
Reply from Aimeela
Hello,
We apologize for that the item fell short of your expectations. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@aimeela.com to sort it out. If the support team's service is not satisfactory, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@aimeela.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
complaint@aimeela.com
Shoes came dirty boxes were crushed…
Shoes came dirty boxes were crushed horrible quailty.
Also foul odor. not pleased or satisfied.
2 July 2024
Unprompted review
Reply from Aimeela
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us atcomplaint@aimeela.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
complaint@aimeela.com
Supern customer service
I placed an order, but for reasons completely unrelated to Aimeela, changed my mind straight away. I contacted the Customer Service who, realising my goal was to have a refund, straight away proceeded to cancel my order and refund me. A little over 24h, and I have already received a notification on PayPal that the money will be returned.Super polite and helpful.
21 June 2024
Unprompted review
Bad quality, horrible return policy
This is one of those companies offering you to buy more instead of sending back the item you complained about.. Take a discount or voucher or pay more than the items worth for return shipping. What a joke. Stay away.
15 June 2024
Unprompted review
Reply from Aimeela
Dear Maria,
Please accept my heartfelt apology for any frustration you might experience the return process. Your feedback will be documented and shared with the corresponding team to verify and make progress.
The discount offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical, as our shipping label only works in the US.
If you don't like the support team's solution, rest assured, we are fully committed to providing the best possible service. You can escalate the matter to the customer complaint team. We have used complaint@aimeela.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Warmest regards
The Flat Loafers I purchased met my…
The Flat Loafers I purchased met my expectations. They do not pinch or create discomfort while walking. They are suitable for both casual and formal attire. The design is simple and matches the website description. The quality appears to be decent considering the price. They were comfortable for daily wear. The size fits as expected, which is great.
7 June 2024
The shoes are dreadful quality and do…
The shoes are dreadful quality and do not fit, offered me 30% discount to,keep the shoes and don’t send them back, why on earth would you do,this if they don’t fit.
27 May 2024
Unprompted review
Reply from Aimeela
Dear Jo McCrossan,
We extend our sincerest apologies for any inconvenience that may have arisen from our recent communication. The 30% refund offer presented to you as an alternative to the return process was intended as a flexible solution to cater to various customer needs, particularly those who might find the return procedure impractical or inconvenient.
Should you remain unsatisfied with this proposed resolution, we encourage you to escalate the matter to our dedicated Customer Complaints Team for further review and personalized attention. To facilitate this process, we have sent a follow-up email to your registered address via [complaint@aimeela.com]. Kindly refer to your inbox for our correspondence and provide any additional details or concerns you may have.
We are committed to resolving this issue swiftly and to your satisfaction. Your feedback is invaluable to us, and we look forward to hearing from you soon.
Warm regards,
Aimeela Customer Complaint Team
complaint@aimeela.com
Scam company
Scam company, do not buy from these people. Shoes are nothing like shown on website, cheaper materials and cheap colours.
Have to return to USA tracked which cost £28 and am not holding out hope of getting my money back after reading others’ reviews.
3 May 2024
Unprompted review
Reply from Aimeela
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Aimeela Customer Complaint Team
complaint@aimeela.com
DON'T TOUCH THIS COMPANY!!!
DON'T TOUCH THIS COMPANY!!!
Dreadful company to deal with, no confirmation of order and ages for only 1 pair of shoes to arrive.
I've no idea where the other pair are.
When I received the only pair they were nothing like those shown on the website. The quality was really bad and the colour was horrid and garish.
I contacted them, with - 'surprise' - no response.
I then contacted my credit card provider who got me a complete refund. Thank heavens for my card supplier.
If I could have left a minus ZERO star, believe me, I would have.
13 April 2024
Unprompted review
Reply from Aimeela
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@aimeela.com to sort it out.
For your convenience, we have used complaint@aimeela.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Aimeela Customer Complaint Team
complaint@aimeela.com
Shoes are not as represented
Shoes are not as represented. I’m having difficulty getting a return address. Please send me the refund information
12 April 2024
Unprompted review
Reply from Aimeela
Hello Yvonne Ortiz,
We apologize that the item fell short of your expectations. We will take note of your review and forward it to the relevant team to make progress. In such a case, you can reach out to us at support@aimeela.com to sort it out.
For your convenience, we have used complaint@aimeela.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Aimeela Customer Complaint Team
complaint@aimeela.com
Absolute absurdity
Absolute absurdity
Shoes made of paper, completely different from what is shown in the photos.
Instead of the full price, only 30% of the goods are offered, although the shoes should be thrown in the trash can - they don't fit and they smell terribly.
13 March 2024
Unprompted review
Reply from Aimeela
Lieber Giedre Myriel,
Es tut uns leid, dass der Artikel hinter Ihren Erwartungen zurückgeblieben ist. Wir nehmen Kundenfeedback ernst und werden Ihre Bewertung zur Kenntnis nehmen und das zuständige Team weiterleiten, um Fortschritte zu erzielen.
Darüber hinaus sollte das Ihnen als Alternative zur Rücksendung der Artikel angebotene 30-prozentige Rückerstattungsangebot keine Verwirrung oder Frustration hervorrufen. Es handelte sich lediglich um eine Option, die wir bereitgestellt haben, um unterschiedlichen Kundenpräferenzen gerecht zu werden.
Zu Ihrer Bequemlichkeit haben wir die E-Mail-Adresse „beschwerde@aimeela.com“ verwendet, um Ihnen eine E-Mail zur weiteren Bearbeitung dieser Angelegenheit zu senden. Bitte überprüfen Sie Ihren Posteingang. Wir hoffen, von Ihnen zu hören und dass dieses Problem so schnell wie möglich gelöst wird.
Beste Wünsche,
I am so disappointed
I am so disappointed. The shoes are three sizes to small and the quality of the product is down right ugly!!
I sent several emails asking for a refund. No one had responded.
Buyer do not purchase any products from this supplier.
15 March 2024
Unprompted review
Reply from Aimeela
Dear Dorothy Alexander,
We apologize for any inconvenience.
You have 2 orders, one pair of shoes is Brown/US4.5(CN34), while the other is Brown/US8(CN38). Our warehouse shipped the size as ordered. If it doesn't fit, you can contact us to make a return. We will respond within 1-5 business days. Additionally, though we have some CS representatives extended their working time to weekends, the response at weekends can't be as prompt as on weekdays. We hope you can understand. But your emails have been replied to. Kindly check your inbox.
Aimeela Customer Complaint Team
complaint@aimeela.com
Funds received + No shoes= THEFT
I placed an order on February 19, 2024 (money was received by the company from my account). I never received an email confirmation or any correspondence updating the status of my order. However, I readily receive promotional emails from the company since placing my order. I have attempted to get help by messaging the company on Instagram only to have my inquiry deleted. I can not believe I allowed myself to purchase shoes from a company like this. Very disappointed.
19 February 2024
Unprompted review
Reply from Aimeela
Hello,
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Aimeela Customer Complaint Team
complaint@aimeela.com
I ordered a few weeks ago and my order…
I ordered a few weeks ago and my order is still awaiting shipment.
27 February 2024
Unprompted review
Reply from Aimeela
Dear Elna Armstrong,
Your order was placed less than a week ago. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. The email addresses are support@aimeela.com and complaint@aimeela.com.
Kind Regards
Aimeela Customer Complaint Team
AIMEELA Schoes!!!!!!!!Please refrain…
AIMEELA Schoes!!!!!!!!Please refrain from ordering. Beautiful shoes advertised on the homepage turn out to be of poor quality, originating from China, emitting a foul odor, and even arriving with open seams due to inadequate glue. If responses come via email, one is expected to pay 60% for unreturned goods, as they refuse to take the shoes back. Weeks of email correspondence are exhausting and a waste of time, resulting in loss of money.
14 February 2024
Unprompted review
Reply from Aimeela
Hello Luljeta Gashi,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointing experience with our shoes and our customer service.
We take all customer feedback seriously and are constantly working to improve our products and services. We sincerely apologize for the issues you encountered with the quality of our shoes and the difficulties you faced in returning them.
We have taken note of your concerns and will address them with our team to ensure that similar incidents do not occur in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate your understanding as we strive to improve our processes.
Aimeela Customer Complaint Team
complaint@aimeela.com
Trash
I made the mistake of ordering several shoes from this place without looking at the reviews. All of them were cheap looking and smelled bad. I dropped them at Goodwill. Avoid this company. These shoes are trash.
16 December 2023
Unprompted review
Reply from Aimeela
Hello Jennifer,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Aimeela Customer Complaint Team
complaint@aimeela.com
If I could leave zero stars I would
If I could leave zero stars I would. I have been repeatedly trying to reach them to begin a return. I was told to send pictures of each pair of shoes, as well as the box/code on the box. I have done that with no reply. I have been left with no choice but to file a report with the Better Business Bureau and dispute payment with paypal.
5 February 2024
Unprompted review
Reply from Aimeela
Hello,
We apologize for the inconvenience caused by the delay in responding your email. We are experiencing a backlog in our inbox. Our customer service team is extending their working time to clear our inbox. We hope you can understand.
Please give us your order details (order ID and email address) so that we can contact you to follow up on handling the return.
Thanks.
Aimeela Customer Complaint Team
complaint@aimeela.com
I bought a pair of shoes from Aimeela
I bought a pair of shoes from Aimeela - it took forever to finally get them - when I opened them I was extremely surprised to find out they were women’s / I am guy - so disappointed- I paid $18 to return them to the return address on the shipping label - I emailed them several times / finally got a return email - telling me that I sent them to the wrong address- they offered me a discount on my next purchase from them - I told them I wouldn’t accept that - I wanted a full refund - they said they absolutely wouldn’t - I’ve spent hours trying to get my money back - not even asking for the $18 I spent to return them - got nothing back - I’ve had hundreds of online transactions- this is by far the worst experience I’ve ever had! Buyers beware!
16 December 2023
Unprompted review
Reply from Aimeela
Hello Carmine Rego,
According to our return policy, which states: "Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return." package sent back without authorization can't be received, much less you have returned it to the wrong address. This was the reason why the support team couldn't give you full refund.
However, dispite of this fact, we have applied for a special full refund for you to resolve this problem ASAP. We will use complaint@aimeela.com to send you a screenshot of the refund. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully.
Aimeela Customer Complaint Team
complaint@aimeela.com
I wish I had NEVER bought shoes from…
I wish I had NEVER bought shoes from this company!!! I purchased 3 pairs of size 10's and they are too small. I wanted to exchange them for a size 11 When I told them this they tried to make all of these "deals" with me. They do not want to return my money. Each time I ask for their return address they ignore me. I am not getting anywhere with them so they have forced me to contact the BBB and report them.
11 January 2024
Unprompted review
Reply from Aimeela
Hello,
In this case, you can escalagte the case to complaint@aimeela.com, since you don't feel satisfied with the support team's solution.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Aimeela Customer Complaint Team
complaint@aimeela.com
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