Only thing that gave it a 4 was my daughter got excited as her last cardigan had pockets which came in very useful for her tissues. This one has no pockets. Everything else material wise and delivery... See more
Company replied
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See what reviewers are saying
My sons primary school used to use Andrew Hyde but then partnered up with another supplier. To say the other suppliers merchandise was poorer quality is an understatement so I was delighted to see tha... See more
I’ve been buying uniforms from Andrew Hyde for many years now for both my kids. I love how they wash well and still continue to look new and the colour doesn’t fade. My son is in high school now and I... See more
Company replied
Excellent quality school jumper. The colour stays vibrant for much longer than from our other school supplier so I prefer to buy from here. I find the sizing a little small so order a size larger than... See more
Contact info
Dixon House, Old Heath Rd,, WV1 2BF, Wolverhampton, United Kingdom
- 0800 0590592
- sales@ahyde.co.uk
- ahyde.co.uk
4.6
Excellent
147 reviews
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All items were received before the 5th sept
All items were received before the schools returned even though there was a 2 week back log.
6 September 2022
After a long wait sent wrong size and…
After a long wait sent wrong size and after emailing them had no response.
1 September 2022
Order dispatched really quickly
27 August 2022
Hi the quality of the product is nice…
Hi the quality of the product is nice but the size is not matching. I think you are missing 4 to 5 year size. 24 is too small for my child but 26 is too big.
28 August 2022
Joke of a company. Do not buy from here
Let’s cut a long story short…. I ordered on the 30/07/22 and still NOT received 1 month later. I was first told 14 days later after I emailed them that they had no white polos in stock which this is a school uniform website LIES this was just to prolong my order. They then told me that they would send the rest of my order then post the polos out separately once back in stock this was on the 14/08/22. I then phoned them on the 26/8/22 4 days before my daughter starts school to see where my order is as still NOT ARRIVED to be greeted by a lady who sounded like a junkie waiting for her next fix to tell me that the order as entered the delivery system 4 days ago so she can’t send a replacement or issue a refund snotty cow she was. So now I have to wait until 2 days after my daughter starts school to phone back so they will send a replacement out.
Last time I order from here!!!!!!!!!!
27 August 2022
Reply from Andrew Hyde
Good Afternoon Steve,
Thank you for your review.
We're sorry to hear you have not had the best experience with your order with Andrew Hyde. We sincerely apologies that the rest of your order was not sent while we waited for stock replenishes and also that you had to wait for the stock replenishes. I understand this must have been a very stressful time for you.
Our apologies for the disappointment caused to you on this occasion.
Natasha - Andrew Hyde
our order was delayed but I should say…
our order was delayed but I should say it was worth waiting!!!
product received was good quality and clean!
21 August 2022
Reply from Andrew Hyde
Good Afternoon Allwin,
Thank you for your kind review.
While we are delighted you are pleased with your product we would also like to apologies for the delay with the delivery. Thank you so much for your understanding and again thank you for such a kind review.
Natasha - Andrew Hyde
Distinct lack of communication on order…
Distinct lack of communication on order status. No information on delivery dates. At least 3 times (to date) where I’ve asked the company to send the items they do have in stock, only for the company to agree to this and still not send anything.
Perhaps payment should be taken on delivery and not before.
Shame this is the only option for embroidered school wear…
26 August 2022
Unprompted review
Reply from Andrew Hyde
Good Afternoon Bennett,
Thank you for your review.
We are sincerely sorry for the issues you faced with order. I can imagine how frustrating this must have been. Although we issued you with a 50% refund we know that does not make up for any stress and upset the delays may have caused.
Again we whole heartily apologies for the issues around your order.
Andrew Hyde Team
Andrew Hyde was very effective as my…
Andrew Hyde was very effective as my goods came before they said they would be here. Also it was delivered before the carrier said it would be here .
20 August 2022
Reply from Andrew Hyde
Good Afternoon Sandra,
Thank you for your kind review.
We are delighted you found the delivery quick and efficient as this is one our goals. We are delighted that this has been reflected with your order and hope you continue to use our services in the future.
Natasha - Andrew Hyde
Ordering was easy and goods received…
Ordering was easy and goods received are of good quality. Delivery was earlier than expected
19 August 2022
Reply from Andrew Hyde
Good Evening Gillian,
Thank you for your kind review.
We are delighted you found the delivery quick and efficient as this is one our goals. We are also delighted you are happy with the quality as we try to source the most ethically made and high quality garments, we are so pleased this has been reflected with your order and hope you continue to use our services in the future.
Natasha - Andrew Hyde
Terrible customer service
Terrible customer service! Ordered 3 items over 3 weeks ago now. One of the items do not need embroidered and I still haven’t received my order or even a dispatch email. I have emailed this company 5 times now, my last 2 emails have been ignored. Also phoned them twice to be told they would pop down to production to check my order and phone me back….. still waiting for that phone call.
18 August 2022
Unprompted review
Reply from Andrew Hyde
Good Afternoon Laura,
Thankyou for your review.
I'm sincerely sorry to hear that you went through this with your order, this is not the kind of customer service we pride ourselves on. I hope this has been resolved. Should you ever face this kind of issue please ask for your call to be escalated.
Natasha - Andrew Hyde
Quick easy ordering no fuss thank you
17 August 2022
Reply from Andrew Hyde
Good Afternoon Lucy,
Thank you for taking the time to leave a review.
We love to see that your online shopping experience with us was very simple and user friendly. This helps ensure future customers know they will be using a simple and easy to use service.
Natasha - Andrew Hyde
Wonderful lady who sorted out an issue…
Wonderful lady who sorted out an issue for me today regarding sizes of shorts, unable to find it online. She was even helpful by telling me what sizes i ordered last time, ordered all over the phone and got the shorts in the size i needed. Thank you so much.
17 August 2022
Reply from Andrew Hyde
Good Afternoon Jennifer,
Thank you for your kind review.
We really appreciate your feedback. We will continue to provide excellent service with every order to ensure customer satisfaction.
We appreciate your custom and look forward to communicating with you in the future.
Natasha - Andrew Hyde
Easy ordering and quick delivery.
8 August 2022
Reply from Andrew Hyde
Good Afternoon,
Thank you for taking the time to leave a review.
We appreciate your feedback. We are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.
Natasha - Andrew hyde
I would throughly recommend this…
I would throughly recommend this company ,they are very good quality uniform company who deliver quickly and on time very very good.well done.
8 August 2022
Reply from Andrew Hyde
Good Afternoon Carole,
Thank you for your kind review.
We are happy to learn you had such a positive experience when ordering and would like to take the time to thank you for using our service. We also really appreciate your review and feedback. We look forward to you using our service again in the future.
Natasha - Andrew Hyde
Arrived quickly and efficiently.
2 August 2022
Reply from Andrew Hyde
Thank you for taking the time to leave a review Ravi.
We appreciate your feedback. My Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.
Jodie Williams
Customer Service Manager
Sent me the wrong size
I was sent the completely wrong size garments...I ordered 2 x age 3-4 cardigans and recieved 2 x 7-8 cardigans.
Non returnable stock.
1 August 2022
Reply from Andrew Hyde
Thank you for your review
I am sorry to read that you have been sent the wrong sized item out. I can see that we did not receive any communication from you. One of my team will be making contact with you to rectify this issue and get the correct items sent out to you asap.
Once again please accept my apologies.
Jodie Williams
Customer Service Manager
Came a lot faster than I expected
Came a lot faster than I expected. Was pleasantly surprised.
26 July 2022
Reply from Andrew Hyde
Thank you for taking the time to leave a review Alison.
We appreciate your feedback. We are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.
Jodie Williams
customer service manager
Reply from Andrew Hyde
Thank you for taking the time to leave a review Sharron.
We appreciate your feedback. We are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.
jodie williams
customer service manager
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