American Home Shield Reviews 14,896

I would give fewer stars if I could. The technician contracted to my house stopped showing up after the third visit and newly identified problem. Two no call no shows and one cancellation halfway through my day waiting for them . When I spoke to AHS they told me because I had the parts I am stuck with the contractor. I asked to cancel my service and open a new one and they said that would be declining service and null the order. I will be waiting to see if they decide to show up tomorrow at which point I’ll likely just cancel my policy and call it a wash. My dishwasher has been broken since January 12. AHS does not see this as a problem and won’t refund my premiums.i used to recommend them, now i just hope no one listened to me.

I called them more than 10 times to request account cancellation, but they always hung up on me, never allowing me to cancel the account, and they continued to take my money. They even threatened that if I didn't pay, they would put me in their collection. This is terrible; they didn't even give me a chance to talk about canceling the account. They just wanted to get money from me. I advise you never to use this service.
Updated this case
I emailed to (AHS) social media department and They said they had verified my account and would proceed with canceling it for me and I waited over a week but I still haven't received the email confirming the account cancellation. Meanwhile they continued to sent emails and make phone calls demanding money from me. It’s like a joke.

DONT US AHS !!! THEY ARE A SCAM AND LIARS !!!
I haven't had heat in my house for 2 weeks now all because the first repair company " couldn't find my part "( they didn't even look ! I googled the part and found it ) then AHS told the repair company to just say I needed a HOLE NEW GAS FURNICE! so i told AHS I want a second opinion and Im still waiting for the new repair company to call me ( yes I tried calling them but it goes to voicemail. ) Please keep in mind I live in NY we have been have blizzards and snow storms the past 2 weeks !!! todays date is 3/3/26 and still have no heat since 2/23/2026!! Also there customer service sucks ! They dont call you , you cant understand them , and they are 0 help ..... If I could give them a - star rating I would ....

I have been a customer of American Home Shield for 2 years, and not a single issue has been properly resolved.

Issue 1 – Microwave (Fire Hazard):
My microwave started sparking and even catching fire when turned on. A technician visited FIVE times. Each time it would temporarily work for 2–3 months and then fail again. Every visit required a $125 service fee. After two years, the problem is still not permanently fixed. Instead of resolving the issue or replacing the appliance, I am repeatedly told to open a new service request and pay again. At this point, I could have bought a brand-new microwave for less than the total service fees I’ve paid.

Issue 2 – Wall Heater (Safety Concern in Winter):
My living room heater began increasing temperature on its own and would not shut off properly. Concerned about overheating or potential fire risk, we turned the breaker off completely. During winter, we are left without proper heating.

Multiple dispatches were opened. Contractors either:
• Could not diagnose the issue
• Did not know how the system was wired
• Closed the request without fixing it
• Or repeatedly canceled appointments without notice
(Washington Electrician Service Llc)

In August 2025 I called AHS to cancel our contract simply for the fact that our fixed income couldn't afford the $79.00 monthly fee. The male operator was understanding to out plight and asked if I could hold so he could talk to his supervisor, a short time later he got back on the line and said that he'd been told that they can lower the monthly price to $43.20, my wife and I talked it over and decided we would try it and keep the policy at the $43.20, I thanked the operator and hung up. We'll for August's bill we were charged $43.20. September2025, October 2025, November 2025, and December 2025, for those 4 months we were charged $79.00, I called each and every month and was told they would find out why we were charged the full price and not the $43.20, nothing was ever done, no call back, no refund, so we did not allow the automatic payment to go thru in January 2026 and of course they called and ask for a payment. From that phone call on all the operators saw that the payment should be $43.20, all 8 operator sent me to another department for refunds, and not one of those operators could understand what the problem was, I had to explain it two or three times till they understood, and all said they would call back, none did. The last two weeks of February 2026, I went thru the same scenario, the last operator said she would find out what happened and would call me, we'll she did call ever other day and said the same thing and I quote " I haven't gotten ahold of the person I need to talk to. This went on for 2 weeks. Her last call was to tell me that the refund had been applied to January's 2026 bill ! I said all $133.00 ? She said yes and also that my contract had been canceled. Im not surprised of the outcome, there was a definite language barrier, no one spoke very good English never mind that they didn't know how to fix the problem. I am exstremley disappointed with AHS, I would not ever reccomend them to anyone, i believe that I was never going to get a refund, and was kept at bay with promises, that's no way to treat a customer. Sincerly, Mark Withiam, (540) 922-0043, 1555 Paynes Pond Rd Scottsville VA

They are liars and forgers. We've had a running claim since Jan, 10,2026. The first Sears appliance tech didn't have the part to fix our G.E dryer, so he had the part sent here and when the next Sears tech got here on Jan,29, 2026 he didn't have the wright tool and would have to come back for a 3rd time. On Feb, 2, 2026 the Sears tech. showed up with the tool and he replaced the motor, but left out an important part, as a result, the drier made lots of noise and the Sears tech said he'd have to come back. By this point its been 24 days. And since then American Home Shield has made 14 appointments for Sears to fix with a 4hr window to show up each time. And 11 no shows out of 14 appointments, 44 hours spent waiting on Sears to show up! Sears claimed nobody answered the door on 3 occasions. Lies, we have a ring door camera and I have proof on my Ring camera to prove they lied. Plus if tat was tue, i doubt they would have sent a tech a 2nd or 3rd time if no one answered the 1st time! Now today, Sears said that they not only showed up, but that they got a signature from us today March 2nd. Which is a total LIE! And forgery. We are now 8 days away from 2 months and 44 hours waiting for Sears to show up with no phone calls to cancel, or reschedule. then lie and say they had been here, when they had not! no resolution! except American Home Shield Ai scheduled another appointment for March 5th, 2026. At this point I just want a new dryer, but a tech has to request it and i can't get them to show up! I am a 94 year old widow and this is stressing me out so much i'm afraid i'm going to have a heart attack! Terrible outfit. 2 months going to the laundromat, with no end in sight!

We have been with this company since 2017 and added another property in 2025. We have a washing machine that has been broken since Nov.2025 and is still not repaired, we also have a refrigerator that breaks every year with the same part and they refuse to replace it. I have not seen this level of incompetence in a long time
After the washer is repaired we will move on

They were amazing any time I called they were able to answer my questions.

I love AHS. We have had it for many years now and they always come through. Needed a new heat pump and thankfully we had ahs to help us through the process and not having to pay thousands out of pocket. I would suggest any homeowner to get ahs. You won’t regret it.

I’ve been a customer for more than 30 years. It doesn’t save you money at all. The reason I’m a customer is because finding a contractor to take care of. Any issue is ridiculously hard however, customer service from American home shield even though I’ve been a customer this long is lacking. I’m at the laundromat because my washing machine has been out of order or going on five weeks they tell me the parts would have been to the contractor on February 15. The contractor says they haven’t received them. He can’t call and talk to a person I’ve done the Chatbot thing which hasn’t accomplished anything

I purchased this for three homes. I’ve been in the one I’m in currently for 27 years. I purchased it purchased it for both of my daughters when they first bought their homes. I purchased it for each home I sold for the buyer! It’s an insurance policy basically I guess things you know are going to happen around the home. After this experience and it’s not the first time it’s been this bad. I will probably look for another provider.

enrolled Sept 2024. plan 683082028

Misleading of insurance warranty. The product was sold to be by a sales person that offered a special promotional discount.

It was made crystal clear that the promotional terms would be ongoing as long as I did not cancel the contract - this was the main selling point. I specifically remember this point and it was the primary reason I took up the offer.

Opened the account about 18 months ago, randomly checked my account and noticed that it was charging a much higher number amount for the last 6 months. I called them and they claimed the promotion was for the 1st year only and at renewal you have reverted to the full price.

Straight deception .. no other way to put it. Will not deal with these thieves ever again.

I am extremely disappointed with the service I received from American Home Shield. My furnace stopped working properly, and AHS sent a technician who barely inspected anything and told me “nothing was wrong.” That turned out to be completely false. I had to hire my own technician, who immediately found that the damper was not working.
When I called AHS back, they sent a second technician who claimed a “component was missing” from my furnace and used that as a reason to deny coverage. My home is 14 years old, and this is the same furnace that has been working all these years with nothing missing. It’s unbelievable that AHS would blame a “missing part” instead of acknowledging the real issue. Because the first tech dismissed the problem, I kept turning on my thermostat thinking everything was fine. I later learned that running the furnace while the damper is not working can cause even more damage. AHS’s failure to diagnose the issue properly put my system at risk and left me with additional repair costs.
I am disgusted by the lack of accountability, the poor quality of the technicians they send, and the way they avoid covering legitimate repairs. After this experience, it’s clear it’s time for me to shop around for a different home warranty company and trust me, I am taking all my family and friends with me.

HORRIBLE company. Avoid at all cost. They have a $125 service charge just to come look at something (companies you call on your own do estimates for free), and when they deny coverage they use the blanket statement of “preexisting condition”, which can be said about just anything when you bought a home from someone else. Completely useless company.

After over 25 years with AHS, I am regularly dismayed by the poor customer service provided by this company. Their employees are clearly reading from scripts and have no actual understanding of the issues a customer might be facing.

As a home owner u never know when crazy things are gonna happen so I signed up for American Home Shield last year for peace of mind. I had heard good things about them. Fast forward and our roof started leaking. I was able to easily file a claim. The company that came out were AMAZING guys. They got us all squared away. He even had great things to say about (AHS). I am so glad we signed up and I’ll definitely recommend them to any home owner.

My first experience started out on a scary note but ended perfectly! When I reached out to them, my questions were answered immediately and fairly. I am a very happy consumer!

A worthless warranty for any appliance you rely on. Just spoke with them about a washing machine repair. The repair company will be out for their 4th visit one month from the time of the initial breakdown. American Home Shield will not even consider providing another repair company or declaring the washing machine unrepairable. It is only unrepairable when the technician says it is unrepairable. So with the service call fee and laundry expense I will spend more than it cost to just replace the washing machine. AHS even said on the phone the average open service item was open for 2 to 3 months. Useless for appliances.

I'm contracted with them but they can't find a plumber in my area that will work with them. I had to find my own and I got ripped off. They should not contract customers if they don't already have coverage.

Horrible. They won't fix my issue of a leaking valve. Why should you make business w them if they do not resolve, fix. Unsatisfactory.

My experience trying to cancel my American Home Shield service has been absolutely ridiculous extremely frustrating. So much so, that I am contacting a state agency to file a complaint.

I made multiple good-faith attempts to provide notice of non-renewal, including sending four separate emails to customer service. None of those emails were ever acknowledged or answered.

When I attempted to cancel by phone, the automated voice system repeatedly misrouted my request, and I experienced excessive hold times. After finally getting through, I was transferred multiple times despite, received multiple incentives to not cancel all after I clearly stated that I did not want any retention offers and simply wanted to not renew my service contract.

This process felt unnecessarily difficult and time-consuming. Cancellation should be straightforward, especially when a customer clearly communicates their intent not to renew.

I hope American Home Shield improves its cancellation process and responsiveness to customer communications. At minimum, written cancellation requests should receive timely acknowledgment.

Some state agencies have sued AHS because of fraud, misrepresentations and kickbacks.

There difficult cancelation process should be on the list. Sirus XM was sued by New York for the same cancellation practices AHS practices.

Cancellation should be at least as easy of the enrollment process.