I had already spoken with two different telephone representatives about the same topic but still didn’t understand the answers I had been given. After speaking with Wendy all became clear. She was kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up we received a 20% discount incentive to sign up via post from you. All too late. Really annoying. Still, I know the cover is good & was recommended by breeders. Just disappointing be... See more
Company replied
I spoke to Jenny today over an issue that I was confused about in relation to my claim for ongoing problems with my cat. Jenny clarified the situation for me and was very helpful indeed. She a... See more
Company replied
My 9 year old rescue dog was diagnosed with diabetes in December. Thankfully I had the Agria Lifetime cover for her and it has been a Godsend. Claims paid quickly, rarely need to speak to anyone there... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I had lots of questions about my policy. Kelly was excellent! what great customer service skills. So helpful and sirted my issues out with ease and professionalism x thank you.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello G Gentle
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Kelly. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Lorna was very helpful
Lorna was very helpful, solved my query quickly. I was also impressed at the software that allowed her to see my screen.
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Victoria
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Lorna helpful. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Agria have been nothing but brilliant
Agria have been nothing but brilliant, compassionate and kind.
My Shiba Inu, Chiru, was eight months old when she had complications and passed away due to vet negligence. Throughout it all, the staff members and customer service have been sensitive and swift in their responses, their support has been outstanding. They managed to link together existing claims under the same condition and had taken so much of the stress from me.
So much so, that my current dog, also a Shiba Inu, Hana, was immediately registered with them before I even got her. I trust them to evaluate each of my claims and to be treated with kindness and patience over the phone with whatever query I have.
I will be using Agria for all future animals and I recommend them to all my friends and family.
(Using a VPN that's why it says US but UK based)
16 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jade Taylor Cela
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found our services compassionate and kind. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
very helpful agent
The agent I spoke to was very helpful and understanding. The claim was processed within 5 working days
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel Roocroft
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Helpful, friendly service
Lorna contacted me regarding a query I had raised, she was really friendly, helpful and sorted the problem within a few minutes. Thanks Lorna 🐾
13 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Elicia Rogers
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Incredibly helpful and straightforward
Incredibly helpful and straightforward, Lorna went out of her way and beyond what I was expecting, so many thanks!
11 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello James
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Great Customer Service
Brilliant service when I called Lorna was so helpful, explained it really simply and I left the call feeling like I knew what was going on. The website it clear and easy to use as well
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Rachel MacKenzie
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Lorna is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Brand new policy but pleased with the…
Brand new policy but pleased with the one months delay in 1st instalment and promise of a hamper 😁 was very friendly operator on the phone too.
15 June 2026
Reply from Agria Pet Insurance
Hello Carla
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. David will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Jennifer was very helpful and patient…
Jennifer was very helpful and patient with me.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Julie James
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Jennifer helpful and patient. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Great customer service
Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, timelines, coverage etc.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello ET
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Amazing customer service
Amazing customer service! Super friendly, practical and helpful. Wish all companies took their customer service as seriously as Agria!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Agria is the best by far
This is the second policy we have taken out. The first was for over 12 years until our dog passed. We had fabulous support from Agria and that is why we have gone back to them for our new furbaby.
8 June 2026
Reply from Agria Pet Insurance
Hello Unhappy
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Check on dental cover for my cat
I rang Agria to check whether dental cover was included in my cat Rodney's insurance. It was (thank goodness).
Not only did the Agria contact, Zoya, talk me through this but also helped me sort out my password to access the policy online. Thank you Agria, and in particular Zoya!
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Craig Barton
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very good customer service and…
Very good customer service and excellent price for the product
28 April 2026
Reply from Agria Pet Insurance
Hello Gillian Johnson
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very helpful and easy to follow…
Very helpful and easy to follow conversation
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Simon Alcock
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michael. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Fantastic help from a friendly and…
Fantastic help from a friendly and helpful adviser.
15 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Gaby Sheridan
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Customer service very good
29 May 2026
Reply from Agria Pet Insurance
Hello Edith Birks
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Sophie. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Great team I highly recommend this company
Great team, helped me from start to finish I would highly recommend this insurance company. They actually suggested I made a claim which I didn’t think I could, after losing my horse, they literally sorted out everything for me the two girls in the office called Jennifer ! Very great full for their help
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Samantha Dudley
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure both Jennifers are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent service
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Tracy Lewis
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
💯 Reccomend Agria insurance for your…
💯 Reccomend Agria insurance for your pets (extended family members). I have insurance for my horse Jay and have been thoroughly impressed at how my claim was dealt with right from the start. Today I rang them to ask some questions and got through to Tabitha Marshall who is worth her weight in gold, absolutely superb at her job and amazing telephone manner I'd hope they'd use he recorded call for training new staff. Keep up the good work, Ryan and Jay 😁
14 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ryan Kennedy
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Tabitha will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
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