I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer tryin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have to say a really excellent service by Jamie and the team in Agnews Mallusk . Our car had 2 issues , a leak from the gear box and a handbrake button module not working . All the work was covered un... See more
Company replied
From our first visit to collecting our keys, everything was handled exceptionally. We were taken care of by Jonathan Perkins and he was on hand to answer any questions whenever needed and nothing was... See more
Company replied
Thank You, Ryan & Team at Agnew Group / Boucher Crescent / BMW Repair Centre. Exceptional Work. Guiding me through the process. Nothing was too much trouble. All hands on deck!! Greatly apprecia... See more
Company replied
Company details
About Agnew Group
Written by the company
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contact info
18 Boucher Way, BT12 6RE, Belfast, United Kingdom
- agnewcars.com
4.6
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic after sales service
Fantastic after sales service. Car returned in pristine condition and full video of service provided. Special mention to Mr Eastwood for his outstanding customer service
23 October 2025
Reply from Agnew Group
Thank you Dr S for your review. Glad to read about your experience with the team and we will be sure to share your kind comments with them. Kind Regards, Mercedes-Benz of Portadown.
A great welcome
A good greeting on arrival.
Health check was completed very promptly. I liked the video of what was all checked.
24 October 2025
Reply from Agnew Group
Thank you Elaine for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
Yearly service
Express key drop off organised via text and had my car back in less than 3 hours.
24 October 2025
Reply from Agnew Group
Hi Patricia, thank you for the 5 stars. We are glad that you had a positive experience when visiting our service department and we hope to see you again in the future. Best regards, Agnew Volkswagen Belfast
Slickly executed service booking
The arrangements for the maintenance work were all implemented on time with no waiting. The work required was diagnosed and executed quickly.
19 October 2025
Reply from Agnew Group
Thank you for your feedback.
Excellent service and communication.
Excellent service and communication with Richard Mc Knight in the Services Dept. Problem resolved effectively. Valued the video of my car via Jim Morrow which leaves me feeling more secure in the vehicle in the time ahead. Overall first rate. GK
24 October 2025
Reply from Agnew Group
Hi, thank you for your 5-star feedback it is very much appreciated. We will pass on your kind words to Richard and Jim. Kind Regards
Reply from Agnew Group
Thank you Erol for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Customer service good all through…
Customer service good all through process. Kept informed as to status of work.
24 October 2025
Reply from Agnew Group
Thank you Karena for your review. We are pleased to hear all went well during your visit. Kind Regards, smart of Belfast.
Reply from Agnew Group
Hi John, thank you for the positive review. Best regards, Agnew Volkswagen Mallusk
I was able to work on my laptop in…
I was able to work on my laptop in comfortable conditions at the showroom while the car was being serviced. This was accompanied with a very welcome complimentary cup of tea and a snack.
24 October 2025
Reply from Agnew Group
Hi Michael, thank you for taking the time to submit this review and provide your positive feedback about the facilities at Bavarian BMW, we're delighted you were looked after well. Kind Regards Team Bavarian
Very good experinece car sorted…
Very good experinece car sorted promptly. Would use again
24 October 2025
Reply from Agnew Group
Hi Shane, thank you for taking the time to submit this review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Ordering a new car
Ordering a new car, after a telephone conversation & a test drive, by staff member, Dinah Rourke, was a seamless, stress free experience. Dinah knows her Audi's. She encouraged me to try an automatic & she was correct in all of her advice. The test drive I had with Dinah, sealed the deal. The admin was handled quickly & professionally. The new Audi A3 S Line, is a dream to drive. Dinah even took the time to set up my Audi App & Dashboard. I am delighted with my experience & also my new car. Thank you Dinah.
21 October 2025
Reply from Agnew Group
Thank you for your review and custom, we will pass on our thanks to Dinah.
Good range of vehicles & excellent showroom
Good range of vehicles, great quality showroom, very attentive staff. Jonathan was excellent to deal with, made the buying experience easy and enjoyable and could not have been more helpful.
23 October 2025
Reply from Agnew Group
Thank you for your review and custom Trevor.
Reply from Agnew Group
Hi John, thank you for taking the time to submit this review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
I Rs3 Audiwas very happy with the service Audi…
I was very happy with the service Audi got me sorted very quick "
22 October 2025
Reply from Agnew Group
Thank you for your feedback Mr Young.
I have an issue with my car and still…
I have an issue with my car and still not heard back.
23 October 2025
Reply from Agnew Group
Please contact a member of our CRM team on 02890380000 who will be happy to assist.
Reply from Agnew Group
Thank you for the great comments Nigel. We're delighted to hear that you had a great experience and we will pass your kind words on to the service team. Best regards, Agnew Volkswagen Belfast
Sales team very patient and helpful
Sales team very patient and helpful , car we went to look at wasn’t what we expected but sales team found us another car which is fabulous,
9 October 2025
Unprompted review
Reply from Agnew Group
Thank you Raymond for your review. We really appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Service was 1st Class
Service was 1st Class. All the staff were attentive, professional and looked after me perfectly.
23 October 2025
Reply from Agnew Group
Thank you Michael for your review. We are pleased to hear all went well during your visit. Kind Regards, Mercedes-Benz of Belfast.
My car was recalled
My car was recalled. I was booked in within a few days. Car sorted and even cleaned. Staff were lovely couldn’t have done enough for you
23 October 2025
Reply from Agnew Group
Thank you Miss McCabe for your 5 star review. We are pleased to read about your experience. Kind Regards, Mercedes-Benz of Belfast.
I was booked in for 8am and they were…
I was booked in for 8am and they were prompt in taking my vehicle waiting area was comfortable and complimentary coffee was great and very Friendly staff
22 October 2025
Reply from Agnew Group
Thank you Bernie for your review and your kind comments. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
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