Dianne has been brilliant from start to finish. She kept us updated throughout the whole mortgage process and made everything easy to understand, even when things got stressful. Her communication... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Dianne has been brilliant from start to finish. She kept us updated throughout the whole mortgage process and made everything easy to understand, even when things got stressful. Her communication... See more
Company replied
We honestly couldn't recommend Dianne enough. She made our whole remortgage process so easy from start to finish and was always quick to respond whenever we had any questions. Everything was dealt wit... See more
Company replied
We had a great experience with Dianne from Armed Forces Financial Services and wouldn’t hesitate to recommend. She was brilliant throughout our house purchase, which could easily have been very s... See more
Company replied
After 16 years in the RAF and eight house moves in SLA, we finally bought our first house with help from Dianne Kerry, our mortgage advisor from AFFS. We would be so lost without her professiona... See more
Company replied
Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.
The Elwick Club, Church Road, TN23 1RD, Ashford, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to AFFS and the service is amazing. They explained every step of the process and were extremely professional and helpful.

Reply from Armed Forces Financial Services
Diane has been amazing with helping my purchase of an auction property using a mortgage. She was fast in all her responses and went the extra mile with helping me. I would highly recommend her! Thank you for everything!
Dianne Kerry was excellent. Fast, efficient and forthcoming.
Fantastic. Took time to care for our circumstances and advise us appropriately, even at cost to their commission. Highly recommended and we will use them again.

Reply from Armed Forces Financial Services
Dianne continues to do a fantastic job in sorting out our mortgage this time for house move. It took a while to get to move date but she continued to ensure we had the best offer and would always answer swiftly our questions.
Absolutely recommended and will continue to use for all out financial needs.
Dianne and the team are great at what they do. They take the hassle out of finding a mortgage and have in-depth expertise for speciality cases with the Armed Forces and their help to buy scheme. Highly recommended!

Reply from Armed Forces Financial Services
Superb personal service. Understood our needs and situation in perfect detail and made the process very simple. Would highly recommend Dianne Kerry and the AFFS team, and I have done numerous times.
I would definitely recommend AFFS. Dianne Kerry was absolutely brilliant. She was very efficient, professional and friendly and went above and beyond to provide an excellent service.
Dianne was absolutely fantastic. As first time buyers, we needed a lot of guidance in regards to applying for a mortgage and the house buying process in general. Dianne was always more than happy to provide us with any advice that we needed. She did all of the heavy lifting in applying for mortgages on our behalf and the expertise that she has is incredible. I will definitely be recommending her to everybody and will be using her again when our fixed term comes to an end.
Dianne was very helpful for a first time buyer who really didn't have a clue. Explained everything in easy to understand terms and was always available if I had questions or queries.
Recommended by a friend and excellent service. Found us a great deal for our mortgage even with the rate chaos. Highly recommended 👌
I have been using affs since i purchased my house in 2017 and the service continues to be A+.
Dianne Kerry has been my adviser and honestly i cannot thank her enough for how she continues to make the remortgage process simple and less stressful for me. She handles everything on my behalf and always gives me detailed instructions if i need to complete any documentation. I have just recommended her to a friend of mine who is due to remortgage.

Reply from Armed Forces Financial Services
Once again a superb service from Dianne, helping us to navigate the process and secure the best available rate for our re-mortgage.

Reply from Armed Forces Financial Services
Dianne provided us with a completely exceptional service!
We were first time buyers, with one of us being in the Army Reserves and receiving fluctuating pay. Other brokers had told us that our income situation was complicated and had also told us to expect the mortgage approval process to take at least a month.
Dianne completely understood our situation immediately and our mortgage was approved in matter of days. We still do not know how she did it! We found a property we didn't want to miss and without Dianne I think we might have missed it.
Dianne responded to all emails extremely promptly and was always available via email early in the mornings which suited my schedule.
Thank you Dianne!

Reply from Armed Forces Financial Services
Dianne really helped us out getting a mortgage. Currently deployed outside the UK and unable to access mortgages she understood our situation and was able to offer a great service. So superb at responding and offering advice, would highly recommend.
I have used AFFS for my mortgage for the past 5 years, it has been such a easy process and no stress involved Dianne does everything for us and keeps you on track so you never miss anything would highly recommend to anyone who’s looking for a mortgage.
I have used AFFS for my mortgage for the past 5 years, it has been such a easy process and no stress involved Dianne does everything for us and keeps you on track so you never miss anything would highly recommend to anyone who’s looking for a mortgage.
Dianne was a solid support through multiple mortgage applications.
Absolutely amazing experience from beginning to end. Great advice, great product selection. Totally recommended. 👍👍👍

Reply from Armed Forces Financial Services
Diane is the only good thing in the whole experience of buying a property. Diane took me from having an 80% deposit but no one being able to help to having a mortgage within a week. She has been the only constant positive in what has been a quite frankly torturous experience in buying a property.

Reply from Armed Forces Financial Services
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.