Patricia Nkosi was very helpful. Giving me guidance navigating my dental claim... going the extra mile. Thank you
Company replied
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Excellent service by Mpho Masemola
Company replied
The Lady Who Helped Me Was. Very Friendly And Helpful. The Problem Is With The Call Center That Is Taking Too Long To Attend To Us. Can The Company Improve When It Come To Making Thisngs Easier For Us... See more
Company replied
Great assistance from Mpho Masemola in getting my address changed. With the hopes the exceptional service stays as is.
Company replied
Company details
Written by the company
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Contact info
1 Dingler Street, 1501, Rynfield, South Africa
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4.1
Great
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Answer all the question i have asked…
Answer all the question i have asked and helped me a lot
2 May 2025
Unprompted review
Reply from Affinity Health
Good afternoon Bianca,
We are pleased to learn that you have received the service and assistance you needed when asking your questions.
Our teams are always willing to assist.
Thank you,
Affinity Health Management Team
Thank you Samu for making me understand…
Thank you Samu for making me understand everything about my policy at the verge of canceling.
I'm happy and I'm Staying here😊.
Belinda
2 May 2025
Unprompted review
Reply from Affinity Health
Good afternoon, Belinda,
Your positive feedback regarding the service provided to you by Samu overwhelms us and we are truly grateful that she was able to retain you as a valued member.
Thank you for choosing and trusting us.
Kind regards,
Affinity Health Management Team
Excellent Service
The service was quick and helpful. Manage to get an appointment within no time
30 April 2025
Unprompted review
Reply from Affinity Health
Good Day Pat
Thank you for the 5-star review! We're so glad to hear that you found the service quick and helpful, and that you were able to secure an appointment promptly.
We appreciate your support and look forward to assisting you again in the future!
Warm regards
Affinity Health Management Team
Authorisation Process
Got the pleasure of being serviced by Dimpho Pule. Dimpho was very effective and efficiently addressed my concerns. did not even spend a long time waiting for help. she made the authorization process seemless. thank you Dimpho.
29 April 2025
Unprompted review
Reply from Affinity Health
Good day Letsoalo,
We’re so pleased to hear that Dimpho Pule provided you with effective and seamless service. It’s always encouraging to know that our team is making a positive impact and delivering the kind of support our members deserve.
Your kind words will certainly be shared with Dimpho and the team. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Affinity Health Team
Leigh- Anne Andrew's marvelous assistance …
I was assisted by Leigh- Anne Andrew's from Affinity Health and she was really helpful and prompt in her feedback towards my problem. That's what my experience great.
25 April 2025
Unprompted review
Reply from Affinity Health
Good morning Amogelang,
Leigh-Anne will be just as delighted as we are to receive such wonderful feedback regarding your recent interaction with us.
Thank you for sharing this with us as this proves we are on the right track when assisting valued members.
Kind regards,
Affinity Health Management Team
awesome
she is very nice and completely understands... asked direct questions regarding symptoms
25 April 2025
Unprompted review
Reply from Affinity Health
Good afternoon, Madrilene,
Your compliment puts a smile on our faces knowing that our teams were able to assist you in the best possible way.
Thank you for taking the time to publicly share this with us.
Kind regards,
Affinity Health Management Team
wow I've joined the medical insurance…
wow I've joined the medical insurance in Feb, and they have really lived up to their promise. I was a bit worried with this authorisation thing that I always need to get authorisation 1st before going to the doctor, but they are actually quick. so thank you for knowing that I can rely on you whenever my family is sick, you are the best
25 April 2025
Unprompted review
Reply from Affinity Health
Good morning, Elizabeth.
Your family is our family, and we are pleased to learn that you guys have been assisted so efficiently in your time of need.
Thank you for trusting our process.
Kind regards,
Affinity Health Management Team.
My questions was answered in the best…
My questions was answered in the best ways possible in order for me to understand and have a peace of mind. Leigh-Anne Andrew's did a great job and I feel she has a great customer service thank you so much dear God bless you take care
25 April 2025
Unprompted review
Reply from Affinity Health
Good day Sue,
Leigh-Anne has proven that she always strives to go out of her way when assisting all our members.
Being in such a high paced department, she definitely knows how to maintain her cool with providing the best level of service.
We are glad that you have been assisted so efficiently.
Thanking you,
Affinity Health Management Team
friendly, efficient and professional
Leigh-Anne Andrews Assisted me today. Very friendly, efficient and professional. It's always a pleasure to communicate with Affinity health staff. Very good service.
24 April 2025
Unprompted review
Reply from Affinity Health
Good morning Corinne,
Leigh-Anne will be delighted to read your positive feedback regarding the service she was able to provide you with.
Our teams always take pride in the service they provide our valued members with and are sure to leave a lasting impression when doing so.
We value your feedback.
Kind regards,
Affinity Health Management Team
Reply from Affinity Health
Good morning Cynthia,
Thank you for taking the time to rate the service based on your recent interaction with us.
We truly appreciate your time and effort.
Kind regards,
Affinity Health Management Team
Leigh-Ann Andrews assisted me today to…
Leigh-Ann Andrews assisted me today to get a GP Authorisation, she made the process quick and easy.
24 April 2025
Unprompted review
Reply from Affinity Health
Good afternoon Elhorette.
Leigh-Anne will be just as delighted as we are to reach your compliment.
Our teams always make sure to give 100% in everything they do for our valued members.
We appreciate you immensely and hope you feel better soon!
Kind regards,
Affinity Health Management Team
Agian Leigh-Ann Andrews with absolute…
Agian Leigh-Ann Andrews with absolute great assistance...5 stars all the way... thank you...you GOD sent...
24 April 2025
Unprompted review
Reply from Affinity Health
Good afternoon Eddie,
Thank you for taking the time to acknowledge the service provided to you by Leigh-Anne.
Our teams always ensure that our members are treated with the best level of care and prompt service.
Your review is truly appreciated.
Kind regards,
Affinity Health Management Team.
The affinity health agents that have…
The affinity health agents that have been assisting have been swift, they know all the information I need and how I can improve my experience with Affinity. Keep doing more of the same.
24 April 2025
Unprompted review
Reply from Affinity Health
Dear Wongaletu
We’re thrilled to hear that our Affinity Health agents have been able to assist you quickly and provide all the information you need to improve your experience with us.
We truly appreciate your feedback and will continue striving to deliver the best service possible. Thanks again for your support!
Best regards
Affinity Health Management Team
Reply from Affinity Health
Good Day Alfonzo
Thank you so much for the 5-star review! We're so glad to hear that you found our service helpful and understanding.
We’re always here if you need any further assistance!
Best regards
Affinity Health Management Team
"I'm extremely grateful for Leigh
"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her kindness, empathy, and dedication are truly inspiring. Thanks to her, I'm not only feeling hopeful again but also decided to stay with Affinity. I'm so thankful for her help and would highly recommend her to anyone in need. May God bless her heart and continue to guide her in her work.
24 April 2025
Unprompted review
Reply from Affinity Health
Dear Kate
Thank you so much for your beautiful message and 5-star review! We're truly touched by your kind words about Leigh-Ann Andrews. Her dedication, compassion, and commitment to helping others reflect the values we strive for at Affinity.
We're so glad she was able to support you through such an important decision and that her efforts made a meaningful difference.
Warm regards
Affinity Health Management Team
Reply from Affinity Health
Good Day Kamo
Thank you so much for the 5-star review! We're so glad to hear that Mandisa was able to help you, we'll be sure to pass on your thanks.
We're always here if you need anything else!
Kind regards
Affinity Health Management Team
Mandisa was very helpful
Mandisa was very helpful. Thank you so much my sister. Please continue to be as helpful as you are and kind to other clients as well. Believe me with that attitude you are goung far. Thumbs up!
23 April 2025
Unprompted review
Reply from Affinity Health
Good day Kgaugelo,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Mandisa was able to assist you so well. Your appreciation means a great deal, and we will be sure to pass your message along to her.
We are proud to have team members like Mandisa who go the extra mile for our clients. Your encouragement is truly valued!
Kind Regards,
The Affinity Health Team
Reply from Affinity Health
Good day Mbalienhle,
Thank you for your feedback!
We’re so pleased to hear that Leigh-Anne Andrews was helpful during your interaction. Your appreciation will be shared with her, it’s always wonderful to know when our team is making a positive impact.
Kind Regards,
The Affinity Health Team
Great customer service received via the…
Great customer service received via the WhatsApp chat. I was helped by Leigh-Ann Andrew's who was quick to respond and helpful with submitting a claim as well as explaining how the app works. Very patient and efficient. Thanks.
23 April 2025
Unprompted review
Reply from Affinity Health
Good day Asma,
Thank you for your kind words and positive feedback!
We’re delighted to hear that Leigh-Ann Andrews provided you with such efficient and patient service via our WhatsApp chat. It’s great to know she was able to assist with your claim and help you navigate the app with ease. Your appreciation means a lot and will certainly be shared with her!
Kind Regards,
The Affinity Health Team
What a wonder service..
What a wonder service... I wanted to change my debit order but Leigh Ann Andrews made me understand perfectly if I was going to change the debit order earlier well done 👍 excellent service 💯
23 April 2025
Unprompted review
Reply from Affinity Health
Good day Shireen,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Leigh-Ann Andrews provided you with excellent service and helped clarify your debit order query. It’s always our goal to ensure our members feel informed and supported, and we’re so pleased she could assist you effectively.
Your kind words will certainly be shared with her!
Kind Regards,
The Affinity Health Team
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