Staff is alway on point. Understan exactly what i ask. Communication on whats app makes it so easy and convenient.Dimpho pule your a star thanks for your kindness your doing a good job.
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Review summary
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What people talk about most
Reviews shaping this summary
I would really like to thank Juvian and the whole Affinity team for their extreme professionalism in the past 6 months. We are on the combined hospital plan and my son had to have 3 operations on his... See more
Company replied
Good day, I've been with Affinity health for a year now. I couldn't have asked for a better insurance. Today I've been assisted by Gabriel Mtinkulu and what a joy to be assisted by him. His knowledge... See more
Company replied
The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but the... See more
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Company details
Written by the company
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Contact info
1 Dingler Street, 1501, Rynfield, South Africa
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4.5
Excellent
73 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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New member application a disaster
Good Day
I was in communication with Ronelle who has advised that she is a Senior at Affinity Health and duing our call she confirmed that my accidental cover will kick in with immedite effect from the 3rd of February and the medicsl aid plan will kick in on the 1st of March 2026 after they have taken the first direct debit on the 25th of February.
Today when I asked Ronelle to send me through confirmation of what was discussed and agreed to she told me my policy is being reviewed
Ronelle also handed the phone to her trainee Juzeven who also confirmed my policy is active immediately on accidental and medical cover from the 1st.
I find it very unprofessional of both of them to call constantly with different versions of what was discussed yesterday and when I joined the whatsup platform I was told by application has not been processed.
This is so much hassle for a first time joiner and the fact that you are told different versions by a superior is very concerning
3 February 2026
Unprompted review
Reply from Affinity Health
Good day R L,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and dissatisfaction you experienced.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Reply from Affinity Health
Dear Kim,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience. Your trust and appreciation mean a great deal to us.
Warm regards,
Affinity Health Management Team
Mpho Pule was very helpful and…
Mpho Pule was very helpful and answering on time, He/she answered my questions very clear.
27 January 2026
Unprompted review
Reply from Affinity Health
Good Day Hulisani
Thank you for the 5-star review! We’re delighted to hear that Mpho was able to assist you quickly and efficiently.
We truly appreciate your kind feedback.
Kind Regards
Affinity Health Management Team
Dear Affinity Team,
Dear Affinity Team,
I'm writing to express my extreme concern and distress regarding my ticket that's been pending since in the morning .
I've been waiting at the doctor's office since 12:00 PM and it's now 15:24. I'm afraid the doctor will be closing soon.
l've made all necessary calls and reached out to Affinity for assistance, but I'm getting increasingly anxious. The wait has been incredibly stressful, and I'm feeling helpless.
Could someone please provide me with an update on my ticket status or assist me in resolving this matter urgently?
I'm worried that I might miss the doctor's consultation due to the delay.
I appreciate your prompt attention to this matter and look forward to hearing from you soon.
Sincerely,
22 January 2026
Unprompted review
Reply from Affinity Health
Good day Zenzile,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and dissatisfaction you experienced.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Not a medical aid!!!
MPORTANT: AFFINITY HEALTH IS A SCAM.
They are not a medical aid, and they WILL pick and choose what they will pay for when the time comes. They do not have to follow the rules that normal medical aid schemes follow - and when things really go bad they will NOT pay. I broke my back in an accident - was hospitalised and they have not paid a cent. They also refused my uncles CANCER treatment.
AVOID AT ALL COSTS. JUST GET AN ENTRY LEVEL HOSPITAL PLAN FROM A REAL MEDICAL AID!!!
5 November 2025
Unprompted review
Reply from Affinity Health
Good day Callan,
Thank you for bringing your concerns to our attention.
Because Affinity Health is a medical insurance provider, comparing Affinity Health Insurance to a medical aid can lead to confusion regarding benefit limits and authorizations. Thus we prioritize member education and always suggest contacting our team if any part of the policy is unclear.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Staff is alway on point
Staff is alway on point. Understan exactly what i ask. Communication on whats app makes it so easy and convenient.Dimpho pule your a star thanks for your kindness your doing a good job.
8 January 2026
Unprompted review
Reply from Affinity Health
Good day Nico,
Thank you for your kind words! We are delighted to hear that our staff consistently meets your expectations and understands exactly what you ask for.
We pride ourselves on providing exceptional communication and convenience through WhatsApp, and we're thrilled that it has made your experience seamless.
We've passed your compliments along to Dimpho Pule, and she is incredibly grateful for the recognition of her kindness and hard work. Your feedback means a lot to us and motivates our entire team. We look forward to continuing to provide you with excellent service!
Kind Regards,
Affinity Health Management Team
The Lady Who Helped Me Was Friendly And Know Her Job.
The Lady Who Helped Me Was. Very Friendly And Helpful. The Problem Is With The Call Center That Is Taking Too Long To Attend To Us. Can The Company Improve When It Come To Making Thisngs Easier For Us. The Lady Was Very Open And Trying All Her Best To Make Thisngs For Easter And Quickly.
7 January 2026
Unprompted review
Reply from Affinity Health
Dear Mandla,
Thank you for taking the time to share your feedback.
We are pleased to hear that the consultant who assisted you was friendly, knowledgeable, and did her best to help you as efficiently as possible. Your kind words are greatly appreciated.
We also acknowledge your concern regarding the call centre waiting times. Please be assured that your feedback has been noted and will be shared with the relevant team, as we continuously look for ways to improve our service and make the process easier for our members.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
Affinity Health Management Team
Excellent service and knowledge Patricia Nkosi helpful and friendly . Advised me on my package directed me to understand better and adcused will email me all other questions I asked for . Amazing
Patricia Nkosi and amazing helpful person that assisted me in explaining my benefits and packages . Super star for the day
7 January 2026
Unprompted review
Reply from Affinity Health
Dear Shalini,
Thank you so much for your kind words and positive feedback ⭐⭐⭐⭐⭐
We are delighted to hear that Patricia Nkosi provided you with excellent service and took the time to clearly explain your benefits and packages. Your appreciation of her friendliness, knowledge, and dedication truly means a lot to us.
Best regards,
Affinity Health Management Team
Patricia Nkosi was very helpful
Patricia Nkosi was very helpful. Giving me guidance navigating my dental claim... going the extra mile.
Thank you
10 December 2025
Unprompted review
Reply from Affinity Health
Good day Taryn,
We’re delighted to hear that Patricia was able to assist you and went the extra mile in guiding you through your dental claim.
Your appreciation means a great deal, and we will be sure to share your kind words with her.
Kind Regards,
Affinity Health Management Team
Quick and efficient service
Patricia Nkosi was Quick and her service was efficient
25 November 2025
Unprompted review
Reply from Affinity Health
Good day Patricia
Thank you for your great feedback! We’re glad to hear that Patricia provided quick and efficient service.
We truly appreciate you taking the time to share your experience.
If you need anything further, we’re always here to help!
Best regards
Affinity Health Management Team
Very friendly and helpful assistance by…
Very friendly and helpful assistance by Patricia Nkosi.
21 November 2025
Unprompted review
Reply from Affinity Health
Good day Natascha,
Thank you for your feedback.
We’re delighted to hear that you received friendly and helpful assistance from Patricia Nkosi. We truly appreciate you taking the time to share your experience.
If you need any further support, we’re always here to help.
Kind Regards,
Affinity Health Management Team
The experience was excellent and all my…
The experience was excellent and all my questions were answered effectively by Ms Patricia Nkosi.
6 November 2025
Unprompted review
Reply from Affinity Health
Dear Ntavhanyeni,
Thank you for sharing your experience with us!
We’re very pleased to hear that Ms Patricia Nkosi assisted you excellently and answered all your questions effectively. We’ll be sure to pass along your appreciation to her.
If there’s anything more we can help you with, please feel free to reach out at any time.
Kind regards,
Affinity Health Management Team
Patricia nkosi.great polite caring…
Patricia nkosi.great polite caring humble individual..listens to clients needs n extremely helpful...I'm so happy to have spoken to her ..good job ..
27 October 2025
Unprompted review
Reply from Affinity Health
Good day Jayshree,
We’re thrilled to hear about your positive experience with Patricia Nkosi. It’s great to know that her professionalism, care, and attentiveness made such a difference.
We’ll be sure to share your kind words with her.
Kind Regards,
Affinity Health Management Team
Excellent service Thank you Naledi
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Patrick
We’re so glad to hear you received excellent service from Naledi. Your kind words mean a lot to us, we’ll be sure to pass along your appreciation.
Kind regards
Affinity Health Management Team
Great service received from Patricia…
Great service received from Patricia Nkosi.
So eager to assist and extremely friendly which was such a breath of fresh air.
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Antea
Thank you so much for your wonderful feedback! We’re delighted to hear that Patricia Nkosi provided you with such friendly and helpful service.
We’ll be sure to share your kind words with her, it will mean a lot! Your support is truly appreciated.
Kind regards
Affinity Health Management Team
I got much more needed help and…
I got much more needed help and everything was simple, thanks alot to Patria Nkosi
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Sizwe,
Thank you for your positive feedback.
We’re delighted to hear that Patria Nkosi provided you with the help you needed and made the process simple and seamless. Your kind words will be shared with Patria and the team, they’ll be thrilled to know their efforts made a difference.
Kind regards,
Affinity Health Management Team
Reply from Affinity Health
Good day Natasha
Thank you for your kind review. We're happy to hear to hear you found the service friendly, fast and helpful.
We appreciate your feedback and look forward to assisting you again!
Kind regards
Affinity Health Management Team
Reply from Affinity Health
Good day Kurt
Thank you for your 5-star review! We're glad to hear you received good service and appreciate your support.
We're always here to help whenever you need us!
Kind regards
Affinity Health Management Team
Great service from Affinity
Great service from Affinity. Answered my call almost immediately. Very polite, and professional. Took a few minutes to get my authorization no.
16 October 2025
Unprompted review
Reply from Affinity Health
Good day Deon,
We’re so pleased to hear that you received prompt, polite, and professional service from our team, and that your authorization was handled quickly. Providing efficient and caring support is what we strive for every day.
We truly appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
Friendly agent
The agent was friendly and responded to my request promptly.
16 October 2025
Unprompted review
Reply from Affinity Health
Good day Lungisile,
Thank you for your kind feedback!
We’re delighted to hear that our agent was friendly and responded to your request promptly. Providing quick and courteous service is what we aim for with every interaction.
We appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
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