A Farley Country Attire Reviews 

I had problems with the loyalty points, the information on usage just scrolled round in a loop and didn't give me any real information. However, the AI assistant is much more efficient than many I have come across, directing my query to a human customer support assistant very quickly, resulting in an email offering to phone me to assist. Both Livvy (email) and Kayleigh (phone call) to be commended for their fast , efficient and friendly response. Order sorted, looking forward to receiving it. Thank you.

I spoke with Kayleigh today regarding a query and she could not have been more helpful!
She was an absolute pleasure to speak with and her assistance meant I could immediately go on to place my order.
A Farley offers a great range at great prices but, when they also provide outstanding customer service, that is the element that really makes the difference and why they’re my ‘go to’ for all things shooting and country.

Kayleigh, thanks once again for your help!

Items out of stock - please check with this company that they actually have stock before buying.

I purchased two items worth over £200, and was told a full week later that unfortunately the items were out of stock (even though in stock online). The same email said we would have stock in two weeks, however should be sooner.

Fast forward to today, and I have been informed that the items are not in stock at all, and wont be being restocked at all and this is due to the manufacturer.

The issue with this is the fact that I waited two weeks to get these items, which were never coming and now it is sold out world wide. This is an absolute disaster in customer service and a failing from top to bottom.

Never at any point in the communication did they mention offering a refund, so I have requested this myself. All they could offer was a 15% discount code.

If better and quicker communication was provided, I would have been able to secure the items from another manufacturer. A Farley should be careful when they advertise sought after items in stock when it is false.

really pleased with the help i received from Kayleigh put my mind at rest after not getting much joy from the company the day before. Thank you Kayleigh

Such a professional and courteous response to my question. Thank you Kayleigh for not only actioning my request immediately but for the most pleasant way in which you advised me. Lovely to speak to a CS representative who reflects the ethos of her company.

The selection at A Farley is second to none and the staff are super helpful! I needed to change an item and they kept me updated and sorted it quickly and efficiently, will definitely be using them again!

Spoke to Kayleigh regarding a return and advice about one of their products.she was extremely polite professional and couldn’t do enough to help. The initial dealings I had with the company was not good at all but the customer service I have had with them since is second to none they certainly have redeemed themselves and I will certainly give them more business in the future.

Ordered from A Farley Country Attire, spoke to Livvy Elliot in customer service, who was outstanding. Gave me all the information I needed on my purchase. Follow up, replies to email was first rate. Livvy is gold class customer service. Couldn't be happier with what I was provided. If I could poach Livvy into my company in Australia, I would in a heartbeat. A Farley Country Attire have a true superstar in their employee.

A Farley is a family run store with a great website. Unfortunately I don't live close enough to visit their store in person but I have shopped online with them several times and the service is just perfect. Customer service over the phone or if you need to email is first class. Their products are great quality brands. Their rewards scheme is great as well.

Item wasn’t delivered within the promised timescale . However after sales follow up was good .

I was looking for a pair of riding boots and found an Ariat pair on the A Farley Country Attire site, that met all my needs and at an excellent price too. I placed my order and it arrived next day, free postage too. Great experience all round. I have seen many items on their site too, so I will be purchasing from them again.

Delivery address did not transfer correctly from my PayPal account. Called to explain, Kayleigh was so helpful and quickly put things right. Customer service really good compared with many where support is so superficial.

Fabulous quality leather jacket and next day delivery

The telephone service is helpful, knowledgeable and efficient, which is exactly what the customer needs. Importantly this is the case every time.

Great choice of quality merchandise. I had one query which was dealt with so quickly by Livvy Elliott. Would definitely recommend with confidence.

Read the reviews before ordering, I wish I had. Very slow delivery time and no information on progress. Took a phone call and several emails before acknowledgement that items were out of stock. Finally after asking for cancellation and refund were they finally sent.

I have purchased a few times from A Farley. Super satisfied Can only give 5 stars plus . I am always kept informed of my purchase til delivery. Really friendly to deal with hood prices gorcquslity clothing. Can highly recommend.

so after a shaky start this company were amazing, they resolved everything perfectly and with a smile to boot - thank you

I have purchased a number of items over the few years from this company and have always been happy with the products, service and price.
I have today placed an order over the phone with Livvy Elliott who way most helpful.
I can say even when they don't get it right (not often) they do manage to resolve the issue quickly.

The fact they pushed my order out quicker so my daughter could receive them for her birthday at no extra charge fantastic service