A Farley Country Attire Reviews 

A scam or just incompetence? I'm still trying to work it out. I ordered a jacket over 2 weeks ago now, chased it 3 times and was told it would be dispatched in the next few days. Their phone line is now saying "due to high volumes of contact, our phone lines have been paused". I now need to find an alternative christmas gift!

Update - they contacted me via email to say that they had already emailed me to say the product was out of stock, which they hadn't, I also spoke to them last week and they told me "it's downstairs and will be dispatched tomorrow or the next day". Someone is lying!? They have now issued a refund but I now have a day to find my dad a new Christmas gift.

Avoid!!!!!

Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish.
Steer clear of a company that can’t manage Xmas orders

Follow up by customer service very well handled. Shame that it takes 3 weeks to notify of non stock but appreciated the follow up.

Ordered on the 6th for items shown as “in stock” and was told delivery would be 5-7 days, with a possible 1-2 day delay. I recieved no updates and order just showing as “processing”, rang the customer service phone number every day and was told every day for a week that my order was being shipped and that they will call back to confirm. fast forward to the 17th still not heard anything, the call back never came.. item showed as shipped on the 19th.. awaiting parcel to be delivered on the 20th. If you order don’t expect any updates and your parcel will more then likely take a few weeks to arrive even if it’s showing as in stock

Follow up- now offering me £50 to remove the review.. not £50 for the inconvenience.. £50 IF I remove the review, which I won’t be doing as people definitely need to know not to order with this company.

I have to say after some confusion over my order the deerhunter trousers are probably the best trousers I have worn

As with other customers I ordered some deck shoes for my partner for Christmas showing as in stock.
Payment left my account and then a couple of days later I got an email saying they were not in stock at all and did I want to select something else and to please email or phone back.
I emailed and received a message that the email address provided wasnt being monitored until after Christmas.
The telephone number sent with the message was also incorrect and was not recognised. I went online to select something else but as what I had ordered was still showing as in stock I was sceptical about their system.
I waited over half an hour on hold and whilst trying to discuss an alternative gift the person on the phone refunded my card meaning that I couldn't get the item delivered before Christmas. This company is unreliable and disorganised in my opinion and their actions and inactions have left me with few alternatives so close to Christmas which is most disappointing.

Order on 10th December and still my order hasn’t been dispatched.

Emailed support and get a response the company is understaffed due to illness. Had a week to dispatch the order.

I get they’re a small outfit, but no communication to advise if your order will arrive for Xmas is unacceptable.

I personally won’t use again.

Shocking company!!! Placed an order a couple of years ago, after a lengthy delay I finally got my stuff!

So this time… I thought I’d give them a second chance! (We can blame the effects of Covid for the first one) but oh no! Nothing has changed! Happy to take a few hundred out of your account! (Next day delivery “apparently”) still nothing! Called customer service last week and was told they haven’t processed the order and they are working towards it! When explaining my frustration about it being a few weeks from ordering… I was told and I Quote ‘we are just a small family business’

I’m sorry but totally unacceptable from a business! You can get stuff delivered from china quicker than you can A Farley

Bought Wellingtons from them fir present and over a week later they hadn't been dispatched - despite taking my money.

No emails, no updates etc so called to cancel order. Once I got through (28 minutes) the girl was polite and quick, canceling the order and issuing refund which also came through quickly. No question as to why I was cancelling etc but did receive 10% off email to tempt me back.
It was lack of communication from them that prompted my review. I went elsewhere, they were considerably cheaper and got them the following day! Maybe these guys should try to improve the customer experience as based on mine I'm afraid I wont be using them again

My item was delivered fast,easy to deal with, very pleased👍

Order:#187690
On 6th July 2025 I ordered 3 pants and paid € 260 with they never send.I complained by e-mail many times and the answer I received was that they would refund my money.I have not received anything.Be careful when shopping,they are scammers.

Super customer
The sizes of the items that I ordered were not in stock.
I was contacted by customer service and offered similar alternatives. A small price difference was overlooked as an 'act of goodwill'.
This act of goodwill has just ensured my future custom.
Excellent service... Well done and Thank you

I ordered a gift 27th November, after waiting 10 days, I called to ask where my gift was, to be told it will arrive today December 6th. Still nothing.. very disappointing.

Ordered 2 pairs of boots - promised delivery date expired and then expired again. Still have NOT received boots over 1 week late.

I dealt with a lovely girl Emmie who got my order sorted out for me timely and advised me of any query I had, thank you!❤️

I am absolutely pleased with Livvy Elliot for your incredible support. You were very understanding, fast, friendly, and incredibly helpful with my issue. Excellent support! I couldn’t expect more. I am sincerely grateful for the support.

I am the kind of guy who is always deployed and spend time overseas but the support i got from Livvy sorted all my worries with my purchase. From helping me to get a refund and helping me to choose the best product as per my immediate need was so kind of her.

Thankyou Farley Country attire and Livvy.

I had a problem with ordering online so I emailed customer services. I received an immediate response from Livvy Elliot who was exceptionally helpful and offered a call back. She called exactly when I said I was free and was so helpful and polite- thank you Livvy. Keep up the good work. I would definitely recommend A Farley to family and friends.

One of the top 5 'true' country attire outfitters in England. If you are properly out and about in the countryside, look no further. A wide and well-curated range of quality brands, easy website, helpful staff and some good offers. Loyalty is rewarded too!
If you're a farmer, stick to a more agricultural offering, but for weather-beating style or country/town fusion, it's here.

A very helpful assistant who sorted my issue with technology and ensured my parcel was winging its way to me without further delay.
Thank upo

Livvy Elliot made dealing with Farley Country Attire an absolute pleasure.
Keep up the good work Livvy

Thank you Livvy for the excellent customer service and helping me process an order!