Aerotravels Reviews 

3,198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing excellent and professional advice, making travel arrangements feel stress-free and wonderful. Reviewers appreciate the helpfulness, knowledge, and patience shown by consultants during the booking process. People feel well supported throughout their journey, citing experiences where consultants went above and beyond to meet specific needs and provide personalized care. However, some customers also noted instances where there were issues with the service, such as paperwork requiring attention only at the last minute. A few other people mentioned difficulties receiving refunds or securing return flights through the company, leading to concerns about trust. Additionally, some reviewers had experiences where specific requests, like advance breakfast arrangements, were not accommodated by staff.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently professional,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly assistance... See more

Booking process

People report positive experiences with the booking process, highlighting smooth and stress-free... See more

Holidays

Reviewers highlight positive experiences with planning their holidays through efficient service and dedicated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Aero Travels!! Travel consultant Devin supported me through out planning my holiday in Georgia. It was really easy to communicate about my requirements and he worked accordingly givi... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

Very accommodating & helpful staff! Will definitely use again Aero travels in the future,highly recommended! Thank u so much for ur great assistance Ate Tess Laura!!!God bless!


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Holiday Accommodation Service
  4. Travel Aggregator

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,198)

709 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I booked my trip with Aiden

I booked my trip with Aiden, we decided on Thailand, but then had a change of plans and wanted to go to Vietnam. He was able to change the booking and the hotel. He has been brilliant at keeping in contact all the way along. We appreciated the payment plan option. Definitely recommend.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much for your help

Thank you so much for your help, you did a fantastic job in doing so. My friend has recommended you to me due to your good service and right he was. This is my first time meeting you and despite the many other travelling agencies I have experienced for the past 26 years, you have done a wonderful job of treating your customers well and I hope this excellent type of quality of your service stays the same in the future. Thank you and have a wonderful day.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service…

Devin was very responsive to our wishes and was able to create a customised a trip for us to meet our wishes.
Very professional and prompt throughout, we couldn’t have asked for a better service.
Hopefully the holiday will be as pleasant as the booking process. 🙏🏻

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The booking process was quick

The booking process was quick, smooth, and hassle-free. I also appreciated their prompt communication and willingness to assist with any changes or requests. With Hashan.

I highly recommend this Aerotravels to anyone looking for reliable, efficient, and trustworthy travel booking services. I will definitely use them again for my future trips.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking Experience Review

Booking Experience Review

The booking experience was positive overall. The process was straightforward, and we were able to review a range of flight options for the Junior World Championships on 21 July. Time was taken to compare prices, flight times, baggage allowances, and overall value to ensure the family could make an informed decision.

A key priority was finding flexible payment options to help spread the cost of travel. Exploring instalment and low-deposit options made the booking more manageable and reduced some of the financial pressure on the family.

Overall, the experience was well organised and supportive. The family felt involved in the decision-making process, had a clear understanding of the available options, and were able to choose a travel arrangement that best met their needs and budget.

25 June 2026
Rated 5 out of 5 stars

We’ve booked with AeroTravels twice…

We’ve booked with AeroTravels twice now, and both experiences have been smooth and hassle-free. Melissa has been incredibly helpful and always responds to our questions and concerns promptly. So far, we’ve had no problems with our flights. Thank you for the excellent service — we’re looking forward to booking more trips with AeroTravels in the future! xx

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Holiday booking …

Maya as been so very helpful from start to finish helping with this holiday booking very patient lady so glad i got her to help me she is a credit to the company 5star all the way

30 June 2026
Unprompted review
Rated 5 out of 5 stars

First experience with Aerotravels is…

First experience with Aerotravels deserve more than 5 Stars. Travel consultant Haidie Williams is just minutes away responding my travel query, offering best alternatives, providing feedback suitable for my travel preferences. Thank you Haidie.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer

This is my first experience with this travel company. To be honest, they are great!. Despite of not replying to their emails on time but they are very patience to deal with their clients in contrast to others. Maya is excellent! She has done fantastic job throughout our booking. I definitely will continue booking future trips with them and I strongly recommended to have you your holidays booking through them

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Mubeen helped us sorting out the…

Mubeen helped us sorting out the tickets to Srilanka. He is incredibly helpful and very kind when talking to me. He always look for best options and advise us. He maintains patience and listen us actively. I am very happy with his service and would like to let him help for all my future travels tickets. Thanks.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience with aero travels is…

My experience with aero travels is fantastic,this is my first time dealing with them,they were recommended by a friend and I really appreciate their services,time and the patience they have to explain everything for me making me relax and have less to worry about my travel issues. Staff (Max) is dedicated to his work with good customer service and always ready to assist with any questions or concerns. They are a trusted company to rely on.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Was helped by Max who was absolutely…

Was helped by Max who was absolutely amazing at helping me with my booking and easing my concerns about using Aero Travel for the first time. I cannot wait for my trip to New York to surprise my partner and if everything goes well with this trip I’ll have 2 more for Max and the team for 2027 so far so good would definitely recommend

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Memorable experience

We had fantastic experience before and now thank to Leena at Aerotravel.She was incredibly welcoming. Patient and knowledgeable. She went above and beyond to answer my questions and resolved issues quickly.Employee like Leena make a huge difference excellent service.Thank you very much We will surely come back again...Godbless u all at Aerotravel.

25 June 2026
Unprompted review

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