AEG Reviews 

Very poor , links confusing , useful info sparse .

They agreed to repair my microwave free of charge when it was just 1 week out of warranty which was helpful; however I was left with another issue with the appliance and they refused to come back out and check without me paying £176 to be refunded if the fault was found to be connected to the previous repair visit. Not happy with the overall outcome.

Communication was easy. You could always talk to someone which is not always the case these days.
Engineer kept us fully informed when he would be arriving.
Very friendly and competent.

Ordered a washing machine through AEG on 18/08 with initial delivery arranged for a few days after my order was placed.

On the day of delivery, tracking stated it was out and I received a two hour delivery slot. Even before the allocated slot, I got a text message stating delivery was not possible. No contact from Arrow XL themselves to explain why or to try and resolve the issue.

I called and was told it had not been scanned onto the lorry and someone would call me back by the end of the day. I did not get a call back. I called the next day and was later told it was with their quality control team as it was possibly damaged but had to wait 72 hours before re booking.

I tried to re book when I was told I could but had to wait for a manager to approve the request?! Also I made numerous calls to AEG, who kept stating they would call me back and never did.

Delivery then re arranged for today 27/08. Delivery time slot allocated again and another day booked off work. When I called to check as the tracking was not updated, again told it was not out for delivery and they do not know why!!

Customer services are not able to pass much information, apparently as a customer you are not entitled to speak to a manager and told to wait for a call back which can take up to 48 hours. Told again delivery can only be made next week and a request for next day delivery is not guaranteed.

With two small children and both me and partner key workers, nearly three weeks without a washing machine even though it had been ordered, having to chase the delivery company for two weeks is ridiculous.

Such poor customer service with no communication or care from AEG and ArrowXL. AEG even questioned me as to why it was not out for delivery and stated they wouldn’t send another washing machine out when the other one was with the courier.

28/08 told delivery would be guaranteed today, surprise surprise, the washing machine was not delivered.

31/08 still did not receive my delivery after being told again it may be damaged when it should be delivered on 28/08 and 29/08. I have raised a formal complaint, cancelled the order and raised an order with another company which has already been delivered within two days.

Do not use Arrow XL or AEG!

08/08 I am still chasing AEG for a refund and compensation. No response to my formal complaint raised.

Got quick response

The AEG dishwasher caught fire within the two-year warranty period.

Whilst the incident alone should have prompted AEG to investigate why this happened, particularly to establish whether there was a wider safety issue that could affect other customers, they showed little interest in understanding or investigating the cause. Instead, they simply pushed the matter back to AO as the default response.

On time, polite and job carried out quickly

Good space, storage well designed

AEG website was easy to navigate & even on the phone customer service were polite & helpful

Excellent choice of washing machine. Easy to use, very quiet in operation and lots of different programs to suit individual requirements.
Highly recommended.

You came to my house early. You had the correct part you fixed my hob without any complications apart from the product actually being faulty in the first place that’s what’s let AEG down down but I’m grateful that it got fixed as I did have to have two days off of work to get work completed

Good appliance. Well built

Engineer came on time and was pleasant but unfortunately the fix was short lived and the problem has happened again so I need to book another call out

Purchased a tumbler dryer from this company.
NEVER AGAIN.
The first call to get the unit returned was quick and professional.
Then it all went wrong, so many of their customer services are abroad with poor understanding of English.
Promises broken, so many calls and then passed around to wrong departments constantly.
Finally got a date to pick unit up, then that changed without agreement. Phoned so many times a long wait to get anyone and put through to many departments all saying this is the wrong department. Even online chats you waited and waited so I’ve given up.
AVOID LIKE THE PLAGUE.

Fixed price. Arrived when expected, repaired expertly

We paid £174 for a technicians visit to investigate why black marks where appearing on washing. The technician spent approx 15 minutes with us advising hot temperature cycles with a dishwasher tablet in empty washing machine. We have carried out this advice but still getting black marks on washing. We would a refund or another visit by an independent technician and a response to this review . PETER WEBB

Only a year old Aeg hob and warranty refuse to cover missing part. Isn’t that belong the hob ? How can it fall down in one year? It is not something you can take it of and put back