AEG Reviews 

Our newly installed cooker extraction hood required a new motor. We had only used it 2 or 3 times.
The engineer fitted a new motor and it has worked fine since then. The extras quite noisy though.

The engineer who attended was very professional and friendly. He did an excellent job. Would be 5 stars without issues with AEG poor customer service dealing with the booking of the warranty visit.

The visit was needed because our combi oven microwave started tripping the electrics and also the oven, when delivered had a manufacturing fault on the handle so needed the replacement.

I had already long reported the issue with the handle and eventually received delivery of the replacement part. I was expecting a follow up booking fitting of the handle but hadn't heard anything so when it also started tripping the electrics I booked the warranty service visit and followed up with an email reminder that we still needed the handle fitting and asked if the engineer could fit it when fixing the the electrical fault.

I was told "Please be advised that you can install the handle yourself by following the installation guide provided." There was no guide provided. I tried again to explain the situation and was told "you will need to arrange for the handle to be fitted at your own cost". The handle had been delivered with no fitting instructions and the engineer later explained you had to dismantle the whole door to fit it so it's not something you can simply do yourself!

Despite repeating appeals to common sense and asking for complaint to be escalated I couldn't get a reasonable response from AEG customer service, bearing in mind the handle had a manufacturing fault that was reported not long after delivery of the appliance this was ridiculous.

I ended up contacting AO, the retailer I bought the appliance from and after they contacted AEG it was agreed the handle would be fitted.

Perfect service

Completely unacceptable that a 5-year-old AEG oven is in this condition. The fan has worn out and completely rusty, the screws are rusty, and even the oven racks have started to rust.
For an appliance from a brand like AEG, I expected much better quality and durability. I definitely wouldn’t recommend AEG to anyone, and unfortunately, I won’t be buying AEG again.

I enquired about some built in oven fixing profiles that appeared to be missing and all I received was two screws in one package from you and four screws in another package. I contacted DIY Kitchens who were the suppliers and was told the fixing profiles had been delivered (4 No ) but were not found by the kitchen fitter or myself. So now I have two ovens that I precariously use without the profiles as they cost approx £40 each which leaves me with no profiles and approx £160 out of pocket.

My freezer stopped working after about 3 months after installation.
I notified AEG and was told that their service provider, Pacifica would contact me to arrange a visit and this was duly arranged in about a weeks time.
It then took 5 weeks and 4 visits (one of which was cancelled with less than 24 hours notice) before I had a working freezer.
LIKES
I quite like the freezer, it seems well designed and well made, I appreciate circuit boards can fail at any time.
The the Pacifica engineer who finally diagnosed and subsequentially fixed the problem on visits 3 & 4 was first class.
DISLIKES
Both AEG and Pacifica not having anybody to talk to above a basic call center phone answerer. It was obvious after about a week that this repair was going badly wrong but, despite my requests i was never allowed to talk to anyone in a more senior position.
Pacifica sending an utterly incompliant 3rd Party sub-contractor for the initial appointment instead of their own engineer. If the engineer who diagnosed and fixed the problem had arrived on visit 1 instead on visit 3 this entire unpleasant experience could have been avoided.

Very efficient and polite person arranging our home visit. kept us up to date with what was happening. Engineer arrived on time, was very polite and resolved the problem with minimal fuss.

The engineer had to replace an oven door that had shattered in transit. He phoned and gave an estimated time of arrival. , which was accurate. He ex planned what he was doing, cleared up all the broken glass and replaced the door which was quite a complex operation. A job well done and we'll worth a 5 star review.

The engineer visited on 1st August (6 weeks ago), said he needed to order a part and we haven’t heard a word since. He didn’t leave any contact details so unable to call/message him.

The microwave became faulty, first appointment didn't happen due to tech sickness, next appointment was forced with no consideration on my time, I couldn't change it via the booking, had to leave a review to get contract, 1st tech was good checked and ordered the part, waited a few weeks vist 2 new tech who attended and said he cant do anything because I needed to remove the microwave out of the unit and couldn't fit the part until this happened, I had already sent in videos images showing the fault at the start of the issue, why I was only told this now seemed an excuse for another vist, fortunately tech left the part which I fitted myself without removing the microwave.

Bought an AEG oven from DIY KITCHENS. Three times we had a damaged oven delivered to us. We are now, months after we purchased the oven, awaiting AEG’s to 4th attempt to deliver us a product free of defects. It’s an absolute disgrace.

After 3 visits the repair team managed to fix my fridge freezer

Great machine, very pleased with my purchase.

Very efficient booking system, and they did not give up trying to resolve the issue, which they did over three visits. On the downside, of the three bookings made, each one was later cancelled by their repair agent (Resolve) ant a later stage and had to be rebooked.

Efficient! Engineer arrived on time, and made the repair quickly and efficiently. Very pleased

I ordered an appliance directly from AEG after being promised that a third party would contact me within 2 days to confirm an installation date. Four days passed with zero contact. When I followed up with customer service, I was repeatedly brushed off with generic promises that someone would contact me "shortly."

Due to their complete lack of communication and failure to meet their own timeline, I cancelled the order and requested a full refund. To my shock, AEG informed me that I have to wait 10–14 working days for a refund because the item needs to be returned to their warehouse by their delivery agent first.

The item was never delivered to me. Their internal logistics communication breakdown between themselves and their delivery agent is being blamed on the customer. Holding customer money for weeks over an item I never received is completely unacceptable. Save yourself the stress and buy elsewhere.