Adventure 001 Reviews 1,998

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

Easy booking and a great falconry experince booked through Adventure 001. Will use them again.

45 minute helicopter flying lesson- Great experience and great fun! Staff are all helpful, friendly and professional. Be mindful that this experience is weather permitting and that’s outwith anyone’s control however I was lucky to have fine clear day and really enjoyed it. Would highly recommend this one. Just need to save up now for a helicopter!

Had been looking forward to my helicopter experience. Wasn't disappointed. The staff on the day ,Dom, George and Instructor Tom ( all pilots ) were very professional, personable and obviously love flying and I would say sharing that with their customers.
After a brief id and weight check we were given our safety brief and then a very interesting basic run through of helicopter mechanics and controls.
Once in the aircraft and with headsets fitted, Tom taxied us to the runway and we were off! Each having a shot in the pilot seat and controls once at height.
All together a great couple of hours all in and well worth my money and 2 hour drive there and home.
Its Five stars from me !
Well done guys.

I’ve bought a voucher for me and my best friend and we had a blast, we had so much fun were buying another one in May.

An amazing experience. The staff were very friendly and kept us informed the whole time. They carried out a full safety briefing. The views over London were magnificent. All the staff made our experience very special and memorable. Would highly recommend. A truly memorable experience.

Adventure 001 provide professional helpful staff who keep you completely informed as to the progress of your experience with them to ensure a good experience and a happy purchase. My husband and I enjoyed a 30 minute helicopter flight and were attended to by Dom, George and Tom on the day with total precision and efficiency. We had a thoroughly great time with Adventure 001. Helicopter flying has now become my new addiction thanks to them !

I got this helicopter flying lesson experience for my husband I hopped in the back as a passenger and to be honest it was the best experience ever what a crew Dom and the team can't do anymore to make your experience very relaxed and they definitely know there stuff my husband was buzzing and couldn't believe he had actually got to do it we would 100% highly recommend Northumberland Adventures 001.com at cumbernauld if your looking for the ultimate experience that's definitely the one to choose a huge thank you for making our flight so good it's actually worth 10 stars 🌟

Basically this company operates on the principle that most people will get frustrated and forgo the helicopter flight ticket they have been gifted or bought. They sell way too many tickets versus the slots available and then there will be several cancellations citing weather or technical glitches. You will then only get a slot several months later which has a high chance of cancellation as well and the cycle continues. We got this ticket in August 2024 and after many cancellations and our relentless attempts finally been able to complete the flight in March 2026. This flight experience itself is enjoyable but you will likely get frustrated by the booking process and never actually do it.

Now be prepared for their reply below, which will say oh you read the terms and conditions and signed on to this, oh we prioritise your safety etc. True, but despite any terms and conditions any service that you purchase in the world, you shouldnt have to wait 2 years to get! They are aware of the London weather, they are aware of the condition of their Helicopters and should sell the right number of tickets so that in case of any issues people are able to rebook quickly but that's not the case at all. And of course forget about refunds. So unless you want to spend half your life chasing down a booking slot I would not recommend this.

Avoid using this company . Suspect scam . They take your money and continuously cancel your bookings for non authentic reasons . Won’t issue refunds , just the option to rebook and rebook just for them to cancel again

A great experience where you’re allowed to control the helicopter. It’s an introduction to flying helicopters and really gives you the need to want to learn more.

A fantastic experience for myself, partner and son. When we arrived I was unable to go on the helicopter due to anxiety and they allowed my partner to go on my behalf without question. All the staff were amazing

The instructor I had for my flight experience was superb, I had a brilliant flight and saw some amazing views. When I had control of the plane myself it was a thrilling experience I felt at ease and comfy during my flight. It was a great day!

It was a great experience, I bought a flying lesson to my partner as a birthday present. All the experience was smooth, professional on time and very accommodating. Highly recommend.

Great experience. Well managed by the team, clear instructions and well organised. The ride was great and the pilot was friendly and informative. Great all round experience. Thank you 🙏

I received this experience as a gift for my 30th birthday and I am now 32, still unable to actually use it. Every time I’ve tried to book, the experience has been randomly cancelled, always with less than 24 hours’ notice, making it impossible to plan around. and resulting in multiple cash loss for hotels as the location is not close to where i live.

I’ve repeatedly contacted Virgin and 001 helicopters to request a refund due to these ongoing cancellations. Initially, I was told a refund would be possible if the experience was cancelled three times by the provider. It has now been cancelled for the third time no surprise there, only for them to suddenly change their policy and say it now needs to be five cancellations instead.

This constant shifting of terms feels extremely unfair and frankly exhausting. I’ve shown patience over the last two years, but at this point it feels like the goalposts are being moved to avoid issuing a refund. A birthday gift should not turn into a two-year headache.

I would not recommend this experience or the handling of it — very disappointing customer service and a complete lack of accountability.

They cancelled my first 3 flights. A wee bit of research told me that it was "probably" because I was the only one on the flight so there was no profit to make.
I did not have the opportunity to cancel the 4th booked flight because my mother-in-law was dying and passed away in the early hours of the day of my flights.
The email response was "...condolences. To reschedule would be £129"
Heartless money grabbers.

A very long winded & desperate reply to my honest review. As the saying goes “Adventure001” doth protest too much, me thinks!