Adventure 001 Reviews 1,997

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and helpfulness, making every interaction pleasant. The overall service is frequently described as excellent, with many highlighting the smooth and exciting user experience, particularly during flights. Reviewers also appreciate the fantastic locations and the informative nature of the pilots and ground crew. However, some customers experienced issues with the booking process, citing difficulties in securing suitable dates, unexpected cancellations, and the need for upgrades. A few people also reported dissatisfaction with the hospitality at certain venues, noting a lack of expected amenities or a rushed experience. Additionally, some reviewers mentioned encountering rude staff members or feeling that the experience was not accurately represented.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as "amazing,"... See more

Service

People report positive experiences with service, particularly highlighting the amazing helicopter flights and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the fantastic views... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked a surprise helicopter flight with Adventure 001 . It was a special birthday gift for my wife . We took the Northumbrian extended coastal tour & Alnwick castle flight ,with bottles of bubbly I... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 5 out of 5 stars

London Helicopter Ride - The booking and joining/directions were very easy. Our first flight was cancelled due to unforeseen issues but we received regular updates of new flights with availability. Th... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great falconry experience

We had a great experience getting up close to some beautiful birds. The handler had a lot of knowledge about the birds, which was good to learn. Lots of opportunities to get close to a variety of birds. Would highly recommend.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff were really organised and…

The staff were really organised and welcoming as soon as we arrived. They did great safety briefs and then it was our turn to fly. Photos taken with the helicopter we took of. Despite a bit of wind our pilot was so skilled and took us for a tour of the Liverpool skyline! Brilliant

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great time

Easy location, good coaching, really enjoyable time. Wish I'd booked longer. Safety excellent and will definitely book again, highly recommend

4 April 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

I initially was a bit apprehensive about trip but staff explained everything and I felt reassured. The flight was fantastic, great views over Lanarkshire with Glasgow on sight. I cannot recommend this experience enough. It was a great day and the staff are so lovely and friendly. 10/10

6 April 2026
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE

Very helpful staff . Very good safety briefing . Great flying experience and very informative updates . Greatly enjoyable day . Will surely do it again.

4 April 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Christian,

Thank you so much for your kind review!

We’re delighted to hear that you found our team helpful and the safety briefing clear and reassuring. It’s great to know you enjoyed the flying experience and the informative updates throughout the day as we always aim to make every moment both exciting and engaging.

We’re especially pleased to hear you had such an enjoyable day and that you’d consider flying with us again , we’d absolutely love to welcome you back!

Rated 5 out of 5 stars

Exciting and Thrilling Experience

From start to finish the experience was brilliant and I was so proud to see an all-female helicopter ground crew being professional, kind, helpful and funny.
Nicole was a pure joy and told us about the other experiences on offer.
Our pilot Captain Tom was fabulous, a wonderful pilot, we felt so safe.

6 April 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Thank you so much for your wonderful 5-star review!

We’re absolutely delighted to hear that you had such a brilliant experience with us from start to finish. It means a great deal to know that our all-female ground crew made such a positive impression, we’re incredibly proud of the professionalism of our team!

Nicole will be thrilled to hear your kind words, and we’ll be sure to pass along your compliments. We’re also so pleased that Captain Tom made you feel safe and provided such a fantastic flight experience.

Thank you again for choosing Adventure001. We hope to welcome you back for another unforgettable experience very soon!

Rated 5 out of 5 stars

Just sensational!! 5 star service!

Just sensational. The crew were amazing, the pilot was phenomenal, the flight was smooth and we had the most exciting time! Thank you for making our day so special!

6 April 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Matthew,

Thank you ever so much for your wonderful feedback, we will be sure to pass this on to the crew!

We hope to welcome you back soon.

Rated 4 out of 5 stars

Booking hard,be patient, great experience

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this has taken time( one flight cancelled and trying to book a suitable time and non upgrade flights took over 2 years? which at the time was frustrating) we were very grateful that we did pursue this dream and just had to be patient. If you do have any queries the online form was easy to use and communication from 001 quick. Beware they do weigh you on the day so make sure your weight is quite accurate fully clothed ( when i checked the day before flight my weight had gone over there max ! ) a quick message to them and they kindly sorted it ( cost us an extra 30 pp surcharge) lesson learnt there! We still had an amazing probably once in a lifetime helicopter flight so thankyou Adventure001.

4 April 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Charlotte,

Thank you so much for taking the time to share your experience . We’re delighted to hear that you and your husband enjoyed your 50-minute flight over London!

It’s wonderful to know that our team, from your welcome on arrival to your pilot, helped make the experience a memorable one. We do appreciate your patience while arranging your booking and we’re so pleased that it was all worthwhile in the end.

Thank you as well for highlighting the importance of accurate weight information as this is very helpful for future customers and ensures we can operate safely while providing the best possible experience.

We’re thrilled that your flight was such a special, once-in-a-lifetime moment, and we truly appreciate your kind words and support.

We hope to welcome you again in the future!

Rated 5 out of 5 stars

Helicopter flight

My dad had a helicopter flight booked for his 80th birthday it was cancelled once due to weather conditions but we were kept up to date on new dates available when he got his helicopter flight he really enjoyed it the staff were amazing and so helpful sorting out a problem that we had and the pilot was really good my dad really enjoyed his flight so much that he wants to book a longer flight would definitely recommend them

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently went on a helicopter ride in…

I recently went on a helicopter ride in Nottingham with my son, and it was an absolutely amazing experience from start to finish.
The pilot was incredibly informative throughout the journey, pointing out landmarks and making the whole flight even more enjoyable. Everything was well-organised and ran smoothly, which made us feel completely at ease.
It was a truly memorable experience that we’ll both cherish, and I would highly recommend it to anyone considering something a bit special or different.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Well organised. Friendly people who had the knack to make some of the nervous flyers feel at ease. A great experience.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, there have been no issues with communication , location or the ground colleagues.
I can certainly recommend the 12 mile helicopter ride.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Up Close Experience

I recently had the pleasure of taking part in the Adventure 001 falconry experience, and it was genuinely unforgettable. From start to finish, everything was well-organized, welcoming, and incredibly engaging.

The highlight, without a doubt, was the opportunity to actually hold the birds. Feeling the weight of these magnificent creatures on your arm and seeing them up close is something truly special. The handlers were knowledgeable and clearly passionate, sharing fascinating insights about each bird’s personality, behavior, and history. Their guidance made the experience feel both safe and personal, even for someone with no prior experience.

The birds themselves were absolutely stunning—powerful, graceful, and surprisingly calm when perched.

What stood out most was how hands-on the experience was. This wasn’t just a demonstration—it was interactive, immersive, and incredibly memorable. Whether you’re an animal lover or just looking for something unique to try, I would highly recommend this experience.

Overall, it was a fantastic day that exceeded expectations and left me with a real appreciation for these incredible birds of prey.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fist time helicopter flight

Very well organised simple but effective safety briefing pilot was friendly and answered all our questions would highly recommend this to anybody looking for a fist time helicopter experience

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Windermere helicopter ride

Windermere helicopter ride. Was fantastic would definitely recommend this. Views were amazing, staff very friendly and helpful and the pilot was brilliant.
Kept informed all the way up to our flight with very clear instructions.
If I could score it higher I would

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience..

We chose to do our helicopter ride at The Cotswolds Airport this location is brilliant as you get to see the aeroplanes there and also there is a nice Cafe , the staff at the location for the helicopter ride were very knowledgeable and provided great safety advice and made you feel comfortable. The pilot was great and everyone was happy and polite. The views you get to see are amazing. 10/10 experience and will be booking more !!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Do it!

You really, really, really have to do this. Do the half hour one for an absolutely fantastic experience. I tend to swear alot and I was so proud that I didn't, the pilot was fantastic and the ground crew calming. It was quite windy, but that just added. Now I am boring everyone witless about the trip. If you're umming and arrhing about going. Just book it, there'll be no regrets.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Another bucket list ✔

The helicopter flight was amazing. The staff were very proffesional and I felt confident from the start. Safety briefings were well explained. The staff on land and in the air were great. I would highly recommend, it was a great experience.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Arrogance, rudeness and incompetence

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

22 March 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

We are disappointed to receive your 1 star review and it is essential that we address the salient points.

Firstly, it is essential to highlight that you are using multiple accounts in order to leave negative reviews which we will of course rebut.

The salient facts remain as follows:

You have booked an experience which owing to its nature is liable to postponement. Your flights have been postponed owing to inclement weather thus ensuring our safety record.

We have provided numerous dates for you to rebook but you have chosen not to.

You have been repeatedly hostile towards our staff both via telephone and via electronic communication. Our staff deserve to be treated with respect and courtesy but you have not afforded this simple courtesy.

We appreciate that a postponement is disappointing but it is extremely concerning that you are continually taking out your disappointment on our member of staff to which you seem to have developed an unhealthy vendetta.

As per the terms to which you have agreed, you are ineligible for a refund and there are countless alternate dates available for you to rebook via your online account.

We sincerely hope that your current conduct will cease as it is unfounded and highly unnecessary. You have been treated with respect, courtesy and professionalism at all points and we would kindly request that the same is extended to our staff.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look