Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.
Rang up spoke with a lady called Katie I wasn’t sure what to do regards my car. Katie talked me through everything very helpful and professional she went through my options and sent them by email no p... See more
Dee expressed professionalism and empathy for an end of term account. He turned this situation around with empathy making me feel like a valued client and provided a perfect solution. He's a credi... See more
Company details
Written by the company
Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.
Contact info
Grimsby, United Kingdom
- info@advantage-finance.co.uk
- advantage-finance.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
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Advantage took to understand my…
Advantage took to understand my personal circumstances and helped to come with a plan that considered not just affordability but my own well being.
5 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Sold vehicle with potentially lethal recall. Company are the worst to deal with.
I was sold a motorcycle that had a serious recall that was active prior to purchase and so therefore I tried to reject the bike. I was almost killed due to the recall. I couldn't use the vehicle for 5 months as the finance company wouldn't intervene when it couldn't be done. They are the most unsympathetic and worst customer service I have ever dealt with. Wouldn't even refund the time I couldn't use the bike.
Didn't treat my complaint as a "complaint" therefore trying to avoid customers complaining to the financial ombudsman.
4 September 2026
Unprompted review
Reply from Advantage Finance
We’re sorry to hear about your experience.
If you would like to discuss this further, please contact us on 01472 586325 or via Complaints@advantagefinance.co.uk.
Kind regards,
Advantage Finance.
Absolutely tremendous service helped me…
Absolutely tremendous service helped me do what was necessary to pay my bills due to my work changing my dates. She also give me a bit of a insight for further payments and when I asked if I could pay more when I have spare money she come to no end of help brilliant.
4 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
She was very friendly and patient with…
She was very friendly and patient with me due to my anxiety and she reassured me that they are there to help I’m very grateful with speaking with Bethany today she put my mind at ease
4 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Chloe was lovely and very helpful
Chloe was lovely and very helpful
4 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Very helpful
Very helpful, Katie was able to sort my issue with no problems
4 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Amy 👌
Spoke to Amy on the phone yesturday regarding my current finance agreement and honestly she is an asset to your company. Absolutely lovely on the phone and a pleasure to deal with.
Well done Amy.
3 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Cady was very pleasant to deal with and…
Cady was very pleasant to deal with and went through everything with me more than most would, really appreciated this from the company and cady thank you.
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Excellent all the way through my…
Excellent all the way through my agreement. Cannot pick any fault. Customer service was second to none
3 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Absolutely amazing customer service
Absolutely amazing customer service. I had to get in touch a few times but they were so helpful with everything I needed.
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a very pleasant phone conversation with Ebony. The person I spoke with was friendly, professional and very helpful. They took the time to answer my questions clearly and made me feel valued as a customer. Excellent customer service.
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Ebony receives your kind words.
Kind regards,
Advantage Finance
Mandi was very helpful and explained…
Mandi was very helpful and explained everything I didn't understand.
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Mandi receives your kind words.
Kind regards,
Advantage Finance
Ebony was brilliant with my issues and…
Ebony was brilliant with my issues and very supportive very understanding 10/10
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Ebony receives your kind words.
Kind regards,
Advantage Finance
The person I spoke too was outstanding…
The person I spoke too was outstanding patient, understanding and very polite.
2 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Always spoken too like a person.
Always spoken too like a person.
Always polite and understanding.
Always had great customer service.
1 September 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
I have been with the company over 2…
I have been with the company over 2 yeaars and they are so helpful when you need advice or support. They really go above and beyond. Mandi and the team provide excellent customer service. Thank you so much, I would highly recommend this company. 5 stars!!!!
31 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Very clear and patient
Very clear and patient. Came up with excellent resolution.
29 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
i have been through a really tough time…
i have been through a really tough time recently and was struggling with one of my payments i called and spoke to Rachel baker morton she was so kind and supportive as well as very understanding compassionate and extremely helpful it was really lovely to experience such kindness and help in what felt like a situation that was going to be quite difficult to get out of
thank you
29 August 2026
Unprompted review
Reply from Advantage Finance
Sorry to hear you have been through a tough time.
We really appreciate your feedback—it’s great to hear that Rachel delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Rachel.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
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