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ADR Garage Door is a family-owned and locally operated company providing residential garage door repair, maintenance and installation in Richmond Hill, Toronto and the Greater Toronto Area, as well as Barrie and nearby Simcoe County communities. We help homeowners with broken springs and cables, off-track or uneven doors, worn rollers, damaged tracks and hardware, noisy operation, weatherstripping and garage door opener problems. We also install replacement garage doors, insulated models and LiftMaster opener systems, including belt-drive and wall-mounted options when suitable for the garage. Every appointment begins with an inspection of the door and its operating components. Our technician identifies the cause of the problem, explains the available options and provides recommendations based on the door’s condition, size and weight. We focus on careful workmanship, quality replacement parts and safe, smooth operation. For new installations, we help homeowners compare door styles, insulation levels, colours, window configurations and opener options. Available designs include traditional and modern insulated garage doors suited to Ontario’s changing weather. ADR Garage Door operates daily from 7:30 a.m. to 10:30 p.m. Same-day appointments may be available when scheduling and routing permit. Whether you need a repair, preventive maintenance, a new opener or a complete garage door replacement, our goal is to make the process clear and straightforward from the initial assessment through completion.
11685 Yonge St, L4E 0K7, Richmond Hill, Canada
4.1
7 reviews
No recent history of asking for reviews
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I had a pleasant experience with ADR Garage Door they installed a new door for my house. The sales man and installer did a great job
Reply from ADR Garage Door Repair
Thank you, Yaroslav! We’re glad you had a pleasant experience and that you were happy with both the sales process and the installation of your new garage door. We appreciate you choosing ADR Garage Door.
Professional Garage Door Replacement Services with Quality Workmanship and Excellent Customer Service.
I disappointed on choosing this company they simply dont answer your call / message and never do wat they promise abt
Reply from ADR Garage Door Repair
Hello Khushboo, we’re sorry to read this feedback. We have been unable to identify an inquiry or appointment matching the details provided. We have requested additional information through Trustpilot so we can understand when and how you contacted ADR and investigate properly. If this review was intended for another company, please update it accordingly.
ADR Garage Doors has been a source of immense frustration and disappointment for me. The entire experience has left me with a bitter taste and I regret ever choosing them for my garage door installation.
I placed an order for a garage door on May 4th and promptly paid the deposit. A technician came out to reconfirm measurements on May 9th and I was assured that all was in order and that my garage door would be ready for installation in 2-3 weeks. This timeline suited my construction schedule perfectly, and everything seemed to be proceeding as planned.
However, this was the calm before the storm. What followed was a complete breakdown in communication from ADR. As the 3rd week turned into the 4th, with no word from them, I was compelled to contact them to inquire about the status of my garage door.
Imagine my surprise and frustration when I was informed that they couldn't procure the necessary low headroom kit for my door and would have to refund my deposit. This was in stark contrast to the initial confirmation and assurance I received when placing the order.
I am especially exasperated because if I had been informed earlier of the issue, I could have easily adjusted the headroom during construction to accommodate the door. Instead, they waited until I took the initiative to call, only to tell me that I'm essentially out of luck.
Now, I am left in a difficult situation, having lost both time and money. I have to find another supplier and wait another month to get a new door, which has inevitably stalled my construction project.
ADR Garage Doors' lack of communication, transparency, and respect for their customers' time is wholly unprofessional. I am disheartened by their service and would strongly advise anyone considering using them to look elsewhere. I believe that no one should have to endure the ordeal I have been through.
ADR Garage Door installed a new garage door for me last week and I couldn't be
happier with the service I received. The installation was done quickly and professionally,
and the end result looks fantastic. I highly recommend them!
Reply from ADR Garage Door Repair
Hello Mackenzie! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
The ADR Garage Door Team
Best prices and service around. Been using them (ADR Garage Door) for years. Thanks again
Reply from ADR Garage Door Repair
Dear Andy, it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
ADR Garage Door Customer Support Team
Great garage door service! Very professional and friendly staff. I had to fix a snapped garage door cables. They answered all my questions and were done with the job in less than an hour! Highly recommend.
Reply from ADR Garage Door Repair
Thank you for taking the time to leave us such a nice review.
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