Received our order quickly. The friendly delivery driver followed the instructions to call me before delivering my goods. Also the little packet of free lollies was a welcome surprise! Great service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more
Company replied
Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more
Company replied
Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..
Company replied
Company details
- #3 of 4 best companies in Office Supply Store
About Adelaide Direct Stationers
Written by the company
We're Local, We Deliver
Contact info
2A Cardiff Court , 5094, Cavan, Australia
- (08) 8164 5700
- admin@adelaidedirectstationers.com.au
- adelaidedirectstationers.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Adelaide Direct Stationers
Thankyou for your kind review :)
Very helpful with how to sign up to…
Very helpful with how to sign up to online and with delayed orders due to overseas shipment issues. Found the experience so far very positive.
10 April 2025
Reply from Adelaide Direct Stationers
Thank you very much for your kind words!
Best regards,
Adelaide Direct Stationers
Love the very prompt delivery when I…
Love the very prompt delivery when I get caught short
22 April 2025
Reply from Adelaide Direct Stationers
Thank you for your kind words!
Best regards,
Adelaide Direct Stationers
Very appreciated service for our company.
The website is amazing, clear and convenient & orders come in extremely quickly.
We do order negatively stocked items quite regularly, therefore put onto back order. though still delivered to office in great timing.
Very appreciated service for our company.
10 April 2025
Reply from Adelaide Direct Stationers
Thankyou for your kind review
Informing us that our order has been…
Informing us that our order has been delivered is useful as orders don't always get delivered to right are
10 April 2025
Reply from Adelaide Direct Stationers
Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers
smooth and easy ordering
smooth and easy ordering. delivery was quick and correct. handy for buying our soft drinks/water
8 April 2025
Reply from Adelaide Direct Stationers
Thanks for your review!
The orders are right on time and sales…
The orders are right on time and sales team are really helpful.
4 April 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
Easy process and timely delivery
3 April 2025
Reply from Adelaide Direct Stationers
Thank you for your kind review
Reply from Adelaide Direct Stationers
Thankyou for your reviie.You did have a backorder which was released yesterday
Reply from Adelaide Direct Stationers
Thankyou for your Positive Review :)
Labelling
Unfortunately, the boxes of paper that I ordered were not marked as belonging to my Department and therefore were picked up by someone else in the Company. :(
24 March 2025
Reply from Adelaide Direct Stationers
Thankyou Lynda for the feedback.This procedure has now been addressed internally
1st order placed and wrong product…
1st order placed and wrong product supplied, no invoice or cart note with order. Wrong product collected however the right item has still not been supplied.
2 x units ordered of binding covers but only 1 supplied, no record that the other was on back order
14 March 2025
Reply from Adelaide Direct Stationers
Apologies for this miscommunication. we have addressed with the internal team regarding the notification of your BO.
Please be assured this is being addressed for you next order. :)
Kind regards
ADS
Reply from Adelaide Direct Stationers
Thankyou for your positive review!
Very efficient service
Very efficient service, some confusion around pricing on check out
26 February 2025
Reply from Adelaide Direct Stationers
Thankyou for your Positive Review :)
Excellent service
24 February 2025
Reply from Adelaide Direct Stationers
Thankyou for your Positive Review :)
was great and fast!
16 February 2025
Reply from Adelaide Direct Stationers
thankyou for the kind review :)
Generally a good service.
I have been using ADS for many years now and love their service, generally. I recently, by accident, ordered the incorrect ink for my printer. I was a little shocked that I had to pay $12 restocking fee. Also, the returns online didn't work as the product I ordered was marked for b/o. Emma in customer care was great; she got it sorted, and the cartridges have been collected. There was a fair bit of confusion to start but we got there and hopefully I will receive a credit.
I prefer to use ADS than one of the other stores, but I do struggle to find a few things that I need to order. They do try to source if they can, and pricing is usually pretty good. The website has got better over the years but is still pretty limited on information and details on the products and a few more photos would be good. I do like the free delivery and free lollies. So, I guess that's why I had to pay to return something.
17 February 2025
Reply from Adelaide Direct Stationers
Thankyou for your review.The admin charge we levy is for goods incorrectly ordered and is to cover some of our admin overheads.For example the admin fee goes towards collecting of goods on a clients behalf if in our delivery realm-restock our shelves and associated paperwork in issuing a credit In some cases we have to return goods to the supplier if we do not stock them and we also incur restocking fees and freight fees back.The fee is not levied if goods are faulty of our error In this case we had the goods shipped directly from Epson for you to expedite your order so we will cover the costs to freight them back and pay their restocking fees which is more than the admin charge but we wear it as a company.In regards to the return it was delayed as the incorrect invoice number was quoted-but we fixed that happily.But thankyou for the positive feedback about Emma and the lollies.A lot of work is being invested behind the scenes to further enhance features on the website.Thankyou for being a loyal client :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.