AdapthealthReviews 

7,872
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficient and courteous delivery service. Reviewers also highlight the exceptional customer service, noting the staff's knowledge and patience in explaining product usage and ensuring comfort. However, some customers also noted issues with product delivery, including items missing from orders or equipment arriving with defects. A few other people also felt that customer service could be unhelpful, with reports of long hold times, unreturned calls, and difficulty resolving billing errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient experiences... See more

Product

Consumers find product experiences to be ambiguous, with some praising high-quality products and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great service and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

Tim was professional, attentive, easy to communicate with, and really does deserve a raise. So please honor him. He is terrific and did a wonderful job explaing the machine and services. Thank you

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and helpful. He wanted to make sure that I was comfortable with how the wheelchair worked. Asking if I had any questions or concerns before he left. The be... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(7,872)

1,915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vent setup

Jennifer was exceptional on the intake and on the return with equipment, Bethany came with her, she was exceptional too. Both very professional and easy to talk with.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

On my first phone call, Joy was patient and kind listening to what I needed for my mom's oxygen needs. Shaquille notified us of his expected arrival for tank service and left supplies as well (which was a surprise!). Excellent service! Thank you!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Nick was very patient

Nick was very patient. He answered all of my questions. He was very professional and Proficient. He understood his machines and the process and explains everything to me quite thoroughly andhelped me to feel confidence that I understood as well.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Possible Shady Business

My father needed a hospital bed and the order was sent to this company. I was told a monthly rental would be about $1100. I asked them to get prior approval through the insurance and that my father does have insurance to cover the bed. I was told they don’t do that. The people at the call center did not seem to understand. About a week later they told me his insurance is covering 80% and the monthly rental would be $10.55. I called the insurance company to verify prior approval was completed and found it had not been done. They had not received anything from AdaptHealth. I also tried to talk to someone locally. The local phone number given goes to the call center. First the call center tried to transfer me to someone locally and the call was dropped. The second time the person in the call center stayed on the line until I was connected. I spoke with a remote worker who confirmed the $10.55 rental amount and was able to also place a service order for another piece of equipment. The insurance company confirmed they did not submit a prior approval for the bed. I’m at a loss as to what to do next.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very nice very easy process

Very nice very easy process. Explained everything quickly and efficiently and answered all questions. Definitely helps that Jasmyn is beautiful too. Makes the hospital stay a little brighter.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Kim was great

Kim was great. She explained everything about my new CPAP all the settings out to clean it all the information about it too. That’s on the back of the machine. I am copied. I’m going to get a good night sleep finally.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

New Mask

Very helpful with explanation of the various masks and how they operated & fit. Made the decision of which one I should use very easy.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Chair of an old man

All employees that I dealt with very pleasant and willing to do what was necessary to get me better and comfortable. Sometimes you run across people that have a job but treat it like you’re special and not just a job that I’m grateful for.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I went to the Laurel office in Maryland for my cpap machine. I was greeted upon walking in. The person helping me was very polite and engaging. He thoroughly explained all the steps I needed to take to ensure that I would be able to use my cpap machine correctly . He answered all questions that were asked. I felt as though he truly cared to help and took the time to work with me to find a mask that I'd be comfortable wearing. Overall the entire experience was pleasant.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was great

Matthew was great, made the experience easy. He went over instructions asked if we had any questions and answered them to the best of his ability. Had us test our masks to make sure it was a correct fit

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Garbage company

Garbage company. If I have to call about items missing from my deliveries that are listed on the packing slip one more time, I'm driving to the Iowa supply center to smack some coconuts together.

13 June 2026
Unprompted review

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