Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I need it to get a translation fast and I ask for I asked different translation companies for quotes for the translation that I needed because it was a very specific document. Acidic was not only the... See more
Great and easy way to get documents translated. Our translator Pilip was very professional & assisted with all questions. Highly recommend. Super fast service! Thanks again!
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Company details
- #1 of 1 best companies in Translator
- #1 of 2 best companies in Business Administration Service
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great job
I am very satisfied. I had a problem and the assistance was precise and punctual. After half a day I had the translation. excellent work
3 January 2025
Reply from AcudocX Pty Ltd
We were so glad to help. Thank you 🙏
Let the translation do by the company…
Let the translation do by the company if you do it yourself its not so easy
19 December 2024
Reply from AcudocX Pty Ltd
✌️ we’re trying to make it easier. Thanks for the feedback
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
The job was completed fast but with…
The job was completed fast but with misspelling. I've contacted the translator for correction and they correct it for me.
10 December 2024
Reply from AcudocX Pty Ltd
Dear Sunantha, thank you for letting us know here. Our messaging notification system is currently experiencing problems. I’ve notified the Translator and your job should be fixed shortly. I hope this can improve your satisfaction with our platform. Thanks for letting me know again.
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Fast and responsive.
Fast and responsive.
The UI on the phone for self translation I s a bit finicky.
9 December 2024
Reply from AcudocX Pty Ltd
Thanks for your feedback. We're constantly trying to improve the process and this is helpful.
Lost money!
I appreciate the services your platform provides, but I’d like to express my concerns regarding my recent experience. The translation I received contained errors, which caused significant inconvenience. I attempted to reach out for assistance, but unfortunately, I didn’t receive a response in time. What should have been a straightforward task turned into a complication, forcing me to hire another company to complete the translation properly.
I value clear and constructive communication, so I hope we can address this matter together to prevent similar situations in the future. Please let me know how this can be resolved.
5 December 2024
Reply from AcudocX Pty Ltd
Dear Yago, we have now fixed the message notification error that caused this problem for you. I understand that you were affected by this and had to find another service, and for this we apologise. I trust that we have now been able to deliver the completed translation to you. Thanks again for informing us of this issue.
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
Straight forward process with helpful…
Straight forward process with helpful and friendly assistance with translation.
18 November 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
It was challenging at first but we got there
It started bad, a translator wasn't able to find my document and wouldn't answer. Then I contacted AcudocX through the website via email and a lovely person replied super fast and helped me understand the situation (the first translator was challenged by technology because of his age) and found me another one. He was very kind since the beginning and understood my frustration. I just wish there was an easier way to contact them, I had to go through many options to finally find the solution. I think the platform can be improved.
22 October 2024
Unprompted review
Reply from AcudocX Pty Ltd
Thank you for using AcudocX. We've tried to make our tool for certified translators as simple as possible for all parties, but there will always be some who find it a challenge. Thanks for your review. We're continuously developing and updating the platform and comments like this are helpful.
Fast reply , Good services , Professional services
The best and cheap , I would suggestion to my friends if who need to translate important document
21 October 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
The system is easy to use but with some quirks that would be good if fixed.
The system is easy to use. There are 2 issues: (1) the login on the landing page is not obvious. I know where to find it as I had previously used the system; (2) There is no place I could upload additional documents after reviewing the translation. I could only type out the translation issues when talking to the translator. It would be easier if I could upload another document to show the corrections.
15 October 2024
Reply from AcudocX Pty Ltd
Hi Leong, your suggestions are very helpful. Actually, the process that you've defined above is something that we have planned on the development pipeline. My idea is to allow file sharing via the chat. This would let you upload any revisions and the translator could then make changes and complete the job via the existing process.
What do you mean about the landing page login? How did you find AcudocX? Did you access our homepage? We haven't designed the AcudocX.com.au site to be customer-facing, as we are a B2B software, and our partners create their own landing pages. Your suggestion is helpful for updating the front-end, so, thank you.
As a startup in this competitive industry, we value your comments and appreciate your helpful suggestions. Thanks.
Tremendous translation and absolutely…
Tremendous translation and absolutely wonderful response.
2 October 2024
Reply from AcudocX Pty Ltd
Thank you so much for using AcudocX!
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