Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I need it to get a translation fast and I ask for I asked different translation companies for quotes for the translation that I needed because it was a very specific document. Acidic was not only the... See more
Great and easy way to get documents translated. Our translator Pilip was very professional & assisted with all questions. Highly recommend. Super fast service! Thanks again!
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Company details
- #1 of 1 best companies in Translator
- #1 of 2 best companies in Business Administration Service
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware of scam on this website! Hidden cost!
AcudocX and their partner 2M languages conduct business in fraudulent ways. They find ways to charge additional coast AFTER payment of the agreed quote and threats to retain the finalisation of the services until further payment. They work with no transparency and hidden cost can occur at any time.
Please be aware of this scammers and use another translation provider.
LOST OF MONEY!!!
11 April 2025
Unprompted review
Reply from AcudocX Pty Ltd
Dear Mr Wane,
Thank you for your feedback. We’re genuinely sorry to hear that you felt disappointed with your experience using AcudocX.
To clarify, you selected the self-service translation option, which is designed to offer a lower-cost alternative by allowing customers to pre-fill their document translations. This service is clearly marked as requiring review by a certified translator, and as explained during the process, additional charges may apply if the information provided needs significant correction. These conditions are communicated up front and agreed to prior to submission.
In your case, our translator had to spend additional time editing and correcting multiple fields to meet official certification standards. Despite this, we reduced the editing fee out of goodwill and finalised your document promptly.
We do not condone or engage in any fraudulent practices. Our pricing is transparent, and we always notify customers of any changes before proceeding. Our goal is to deliver a professional and compliant certified translation service at the best possible value.
We welcome all feedback and remain committed to improving our services. Should you wish to discuss this further, please feel free to reach out to our support team directly.
Kind regards,
The AcudocX Team
I needed my license translated
I needed my license translated. I did the self-translation. It was super fast and easy and got approved in ten minutes. Much cheaper than traditional translation services. Would recommend
2 April 2025
Reply from AcudocX Pty Ltd
Thank you for your wonderful feedback!
We’re so glad the self-translation option worked well for you—and even better to hear it was approved so quickly! Saving time and money while still meeting official requirements is exactly what we aim to deliver. Thanks for recommending us!
Good Service!
AcudocX translated my documents fast and accurate. It's super helpful, especially when I have an urgent need for certified translation.
7 April 2025
Reply from AcudocX Pty Ltd
Thank you for the kind words!
We’re so pleased to hear AcudocX was able to help with your urgent certified translation needs. Fast and accurate service is what we strive for, and we’re glad we could deliver when it mattered most. Thanks again for choosing us!
Very easy process and quick turnaround
Very easy process and quick turnaround.
Translated a document from Arabic to English with. no issues and received it in less than 24 hours. Highly recommend.
15 March 2025
Reply from AcudocX Pty Ltd
Thank you for your feedback! It was great to hear you were pleased with our translator's service. Please, recommend us to your friends :)
There is a mistake in my translation
There is a mistake in my translation. And the chat is not responding at all to help me rectify the issue.
12 March 2025
Reply from AcudocX Pty Ltd
Hi Felix, thank you for your feedback. We understand how frustrating it can be when you don’t receive a prompt reply, and we sincerely apologise for the inconvenience. We trust that your translator has since responded and your translation has been revised and completed.
Just to clarify, your review reflects the AcudocX platform, not the individual translator’s service. While we do our best to ensure timely responses, there may occasionally be delays—especially after hours or on weekends.
If your issue has now been resolved, we’d greatly appreciate it if you would consider updating your rating to reflect your overall experience with the platform. Thanks again for using AcudocX.
Fast and accuracy with reasonable prices
11 March 2025
Reply from AcudocX Pty Ltd
Thank you for your kind review! We're glad to hear you found the service fast, accurate, and reasonably priced. We appreciate your support!
Reply from AcudocX Pty Ltd
You're very welcome! We're so glad we could help. If you ever need another translation, we're here for you!
Amazing service in a very short amount…
Amazing service in a very short amount of time!
I have been impressed by the prompt delivery service, including revised version 2M Language Services delivered vs comments I had. Couldn't expect better result! Cheers,
2 March 2025
Reply from AcudocX Pty Ltd
We really appreciate you sharing this good review about our partner and are glad you were impressed with the service. Thank you!
The service is very fast and reliable
The service is very fast and reliable. The translations have always been delivered within 12 hours. Great work.
12 February 2025
Reply from AcudocX Pty Ltd
Thanks for sharing this with us!
Prompt Service Delivery and Strong Privacy Controls
I was impressed by the ability to choose translators with transparent pricing and prompt service. It's reassuring to know Acudocx takes privacy and security seriously too.
3 February 2025
Reply from AcudocX Pty Ltd
This is important to highlight. While we didn't intend to be a marketplace, where prices are visible, we don't make it impossible to do so. Privacy is the keystone of our platform! Cheers
I’m grateful for your speedy assistance…
I’m grateful for your speedy assistance with processing the urgent documents
14 February 2025
Reply from AcudocX Pty Ltd
Very happy to help, thank you!
Fast, efficient and accurate
Had Karl do my translation, he was fast and very efficient. The document was accurate and very professionally laid out.
3 February 2025
Reply from AcudocX Pty Ltd
⭐️⭐️⭐️
Reply from AcudocX Pty Ltd
Thank you 🏎️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.