Activewear Group Reviews 

2,264
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, most reviewers were let down by their experience overall. Customers frequently report not receiving their orders, often waiting weeks or months for items that never arrive. Many also struggle to obtain refunds for undelivered or returned products. People often find communication severely lacking, with emails going unanswered and no direct customer service contact. Reviewers also highlight significant delivery delays, even when expedited shipping was paid for. Some customers received incorrect or unexpected products, complicating resolution efforts. This lack of responsiveness often forces individuals to seek refunds through their banks or credit card providers.

What people talk about most

Order

Reviewers express widespread dissatisfaction with their orders, frequently reporting that items paid for are... See more

Refund

Customers had negative experiences with refund, frequently reporting that their emails and requests for... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that emails are... See more

Product

People report negative experiences with product availability and order fulfillment, with many customers... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for work trousers for my employees in June and haven't heard anything from the company since, apart from them confirming they've received my money! They ignore emails and when you... See more

Rated 1 out of 5 stars

Placed an order on 4th June 2026 Chased it via e-mail approx 2 weeks later,told would be sent via thier supplier within a few days. Chased again 6th July,they came back saying they have had syst... See more

Rated 1 out of 5 stars

Still awaiting an order placed on 4th June. First told,waiting from suppliers! 3 weeks later,problems with our systems! Have tried to cancel & get refund, they now don't respond at all! What an a... See more

Rated 1 out of 5 stars

I placed a very simple order for 3 shirts with this company over 6 weeks ago. No sign of the order and I think zero chance of the items ever arriving. They hide behind problems with their supplier wh... See more


Company details

  1. Activewear Store

Written by the company

Activewear distribute branded products at the lowest prices and operate from our distribution centre based in the heart of England.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.2

All reviews

(2,264)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Activewear service rubbish

Whatever you do, DO NOT buy from this company. They are crooks. Don’t take my word for it, read the other reviews. I ordered and obviously paid for a sweater on 10th May. Still waiting. Various excuses, when you can a reply. Don’t bother phoning, always an answerphone.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. I ordered 3 t shirts ten days ago now and have heard nothing. Have attempted to contact via email, social media and replies either bounce back or I get an automated response.
When I try to log into my account it says I need to change my password for 'security update reasons' but then won't let me click the ok button to change it.
The company took my money quick enough, but clearly they have no intention of dispatching any order.
Clearly a bogus company, I can't believe they are still allowed to 'trade' online. Order number S394663 if anyone for the company reads these reviews and wants to check this.
Terrible customer service and incredibly evasive.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

BAD COMPANY

If there was a 0 on here, this company would get it!
DO NOT USE THIS COMPANY!!!! Absolutely rubbish! Upto 10 days delivery...Rubbish! Been waiting 4 weeks and still no delivery. They said their system was down. Tried several emails no reply.
Would definitely not recommend this company.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered items June 3rd I had…

Ordered items June 3rd I had communication after 3 weeks saying out of stock… now ignoring emails and still no goods 14th July
Now in process of bank issuing refunds
Avoid at all costs

3 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less star's I would…

If I could give less star's I would terrible company take your money give you an order number and then no items turned up you email the company only to be told sorry we was sold out but now the item is now in stock and will be send out to you only still waiting and now all emails and being ignored so report to citizens advice who passed it on to trading standards and now been InTouch with my bank to try and get the money refunded to my bank account this company is a total and utter rip off they should be shut down nothing but a scam

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid using and shop elsewhere

Avoid using at all costs. Missed the lead time and I requested to cancel. Still wanted to deduct 20% and had to fight to avoid this. Refund agreed then items sent anyway followed by radio silence. Ended up raising a PayPal dispute to get my money back so 2 months being out of pocket.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Update on my last 2 posts getting my money back.

This is an update on my last 2 reviews.
Got in touch with my bank The Cooperative Bank, explained the whole situation of not receiving goods or refund and asked them to
do a charge back. After explain the whole situation to them about not receiving goods or a refund they sent me a form to fill in online. Very simple and easy, the only thing they required attaching to the form was proof the Company had said they were refunding me which I had. Submitted the form and had a email 2 days later from the bank to say they ( the Bank) had charged the company's bank account back and my money was back in my account.
Activewear now have 30 days to contest the charge back with a good reason for doing do. But they have no excuse whatsoever.
So anyone else in this situation, if it's 15 days since you received nothing get in touch with your bank. You actually have 120 days from dealing with this company to claim either a charge back if you used a debit card or an S75 if a credit card.
Don't let this scamming company get away with your hard earned money.
THEY have actually been dissolved twice and just set up again with Companies house scamming again. Unbelievable

4 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Unfortunately, I am unable to give no stars or a negative rating. I ordered a pair of trousers over a month ago and received an initial email thanking me for my order and saying they would be in touch. Since then, I have sent multiple emails asking where my order has gone and subsequently, asking for a refund. Apart from one automated reply saying they would contact me within 1-3 working days, I have had absolutely no communication. DO NOT USE THIS COMPANY.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered one summer hat for my son two…

I ordered one summer hat for my son two months ago. When I didn't hear anything after two weeks I contacted them. They told me that there had been a huge cyber fraud issue they were dealing with and my hat would be on the way soon. A month later still no hat and they have stopped replying to me

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Haven't received my item I ordered months ago. They respond to messages but it's all excuses to delay.
This is a scam. DO NOT BUY FROM THEM.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

No goods

No goods. After several contacts with this company no goods and no refund. I had to claim my money back through PayPal. Would not use again

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended

Apparently they were out of stock of one of my items. I only found out after emailing them. Got told now in stock and would be with me shortly. Never heard another word from them and never received my order. Over a month later I emailed again and still never got a reply. Contracted PayPal in the end for a refund, which they honoured. I've still not heard from Ativewear. I would certainly not recommend them. Customer service is nonexistent. Probably a scam company.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Ordered items on 5.6.26 which was acknowledged and paid for but no sign of ordered goods and cannot contact them by telephone and their online contact does not work. Customer service clearly does not exist

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. I ordered over £100 worth of hoodies in May, 2 months later I’ve not had them I’ve requested a refund and not had that either! STAY WELL AWAY!!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE !

I wish I had checked Trustpilot before placing an order as now realise the website appears to be a scam site as even the payment page looked different to other websites and no email received from 31 May when I ordered and no email received and no delivery, you cannot submit anything on the online form as the submit button just spins and it also states if you email you will get an auto reply so I will attempt a charge back. Do not order anything ! sounds like so many of us are getting scammed.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Useless - Scam company Do Not Order

Order placed on 20th May chased and chased on 5th June I was told my order had been ‘expedited’ not sure how they define that but nothing - no delivery details nothing! Scam company - wish I’d read the reviews before I handed over money.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

ORDER NEVER RECEIVED

My order was never delivered and despite several e-mails and attempts to contact them they never replied so I had to go to my bank to get a refund. Don't go anywhere near this company ass you will never get what you paid for and you can't speak to anyone on the phone! AVOID AT ALL COSTS

6 July 2026
Unprompted review

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