ACT Credit Management Ltd Reviews 195

Jerome was excellent at settling any nerves about getting things sorted. Made every aspect of the process simple and treated me with a respect and kindness I wasn’t expecting.

The person who assisted me understood my situation and was able to accommodate my request. Very nice manner from Melina Loughran , who made me feel at ease after worrying about calling

I was really nervous about calling ACT for my debt but after speaking to Jerrome Driscoll, I feel like a weight had been lifted. I couldn’t pay all in one go and Jerrome was patient, understanding and we managed to agree to a manageable payment plan for me to repay my debt

Melina was patient, polite and really understanding and helped me figure out a way forward. Very grateful.

I have an account with act and couldn’t afford to pay the balance in one go. I spoke to Arsalan Haidar and he was able to set up a plan that is affordable for me and really helped me. He was really patient with me and did everything he could to help. I thought debt collectors were bad people but he was really nice and helpful. Good company and good customer service

Spoke to Nisha, She was so helpful and very sympathetic, well spoken and super polite. Thank you Nisha I really appreciate you helping me.

I spoke with Arsalan, who was very polite, clear and helpful. He took time to explain my situation and the action I needed to take.
He responded promptly by email in a professional manner after we spoke on the phone to confirm some information that was needed.

Thank you for all advice and help you render during our conversation.
Many thanks.

Jerrome has been an all star! It is quite intimidating to speak to a debt agency but he was made me comfortable and helped me to set up a plan that would be suitable for me whilst making sure that I was okay ! He explained everything so clearly and we even had a little laugh about Christmas preparations!
Just amazing ! Merry Christmas again Jerrome and happy new year !

Good service and appreciate the person who spoke to me and helped

I was firstly concerned towards to the call how ever Nisha was made me so uncomfortable and took my worries away in minutes. She was very helpful as well as staying professional. Thanks again

I spoke to Justin who was very patient throughout the whole process. He helped me to the best of his ability and was very understanding

I spoke to Nisha, who was very patient with me as she could not find my details initially. After discussing my issue she explained in full the process to come and we agreed on the next steps to pay my debt. Nisha was very polite and very easy to talk to. Very good customer service care.

Very good service, considerate on um situation. Thank you Justin Yoong.

I spoke to a Justin
What a lovely kind and understanding gentleman.
Sorted my query out quickly.

I spoke to Arsalan on Friday about my daughter's debt that they are collecting, (my daughter had given my details and set up a password it enable me to discuss it on her behalf). The first thing that I was please about was that he did not try to say he could not speak too me and that he could actually find the details that my daughter had given him, as I know a lot of places say they can do this but then can not find the info when the 3rd party calls. He was very polite, understanding and dealt with my query professionally and with understanding. I was very impressed. The only little thing he got wrong was he used my second name rather than my forename when he emailed me later, but that is never here or there.

The person was very Clam and very matured. Handled the situation very nicely.

It was an amazing experience, nisha chohan was a great help and so easy to talk to in spite of the delicate topic.

100% a breath of fresh air
1000% professionalism