Acklam Cars Reviews 

3,711
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, customers overwhelmingly had an excellent experience with this company. Reviewers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the car buying process smooth and stress-free. People appreciate the first-class service and welcoming approach, often becoming repeat customers due to the seamless user experience and high quality of the vehicles. Many highlight thoughtful touches like complimentary flowers and full fuel tanks, enhancing the handover. The high standard of vehicle preparation and impressive car selection are frequently mentioned. Their ability to source specific vehicles and commitment to satisfaction contribute to a positive buying journey.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Product

Customers consistently note positive experiences with the product, with many expressing satisfaction with... See more

User experience

Customers report overwhelmingly positive experiences, describing the process as smooth, straightforward, and... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more

Rated 5 out of 5 stars

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,711)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

selling my Audi RSQ8…

Amazing Experience selling my Audi RSQ8 to Richard, seem less, price agreed, delivered to them and even picked up a great Mercedes AMG as a new daily as spend lots of time in Spain now.

The sales team and business manager are so on point.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

The dream

I have been searching for a particular brand and model of car for a few years now and being quite a rare car finding the right one, with the right options, the right colour combo , the right wheels etc and the very low mileage is nigh on impossible! Up steps Acklam cars and Jo and all of a sudden I have purchased that desired dream car at an even better price than advertised …….(Which knocked the spots off all the competition!)…. Jo also agreed to hold the car and remove it from all their listings for a couple of weeks while I secured my funds, something most dealers would never do! There was no pressure selling , no usual sales pitch to get you to sign on the dotted line, nothing …..their stock literally sells itself, they’ve taken everything to another level! The level of attention to detail with all their cars is second to none, something I’m very particular about, so asking Jo lots of questions and then asking them again never fazed him, he was always willing to speak with me. All of this in a very calm, relaxed manner making the whole process of purchasing from Acklam cars a very smooth, enjoyable and exciting one. I have watched many videos over the years of Jo , Liam and the gang and to now be part of that is truly special. I have also spoken with Liam and he , like Jo, sets an incredible standard with everything he does…..they are perfectionists when it comes to their product and their customers needs. These guys really are exceptional at what they do. I could not speak any higher of this establishment and I thank them all for making a dream come true. I wish them all continued success in the future as they all work so hard at what they do.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Wow, I’ve dealt with many Car dealerships over the years with some very famous names in the industry but I’ve got to say the Service I received today from Acklam cars was above and beyond, these guys can’t do enough no hard sales in fact I even give Richard from sales a bit of a runaround and he still went above and beyond to make sure my needs were met . I also got the opportunity to meet the managing director and the rest of the staff at Acklam who are all very polite and very professional. These guys certainly know what they’re doing and I’d like to thank Richard for all of his help and professionalism. The presentation of the Vehicle was spot on with a beautiful bunch of flowers for my other half.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Aklam Team

The service from the Aklam Team was excellent, from my initial discussion with Liam on New Years Day, when I expected everyone to be chilling and not working, he was proactive in securing me a part exchange deal on my new car. Thereafter John was efficient in sorting out all the admin side of things, and after driving the car home and discovering a few minor faults that hadn't been picked up on collection, Claire in the after sales team has been so helpful and supportive getting everything all sorted out for me. A great service all round. 😊

18 January 2026
Rated 5 out of 5 stars

Top quality and friendly service by Liam.

Liam was extremely professional, very helpful and made the whole process hassle and stress free. The vehicle was as described and prepared to the highest standard. I completely understand why these guys are rated the best! Definitely be returning.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

All straight forward no hard selling…

All straight forward no hard selling Liam has sold me a few new land rovers never been any problems. A pleasure to deal with

28 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you've enjoyed a straightforward, no-pressure experience with Liam and the team at Acklam Cars
.
It's fantastic to know Liam has helped you with multiple Land Rover purchases and has consistently provided a service you can trust.

We'll be sure to pass on your kind words to him.
We truly appreciate your continued support and look forward to welcoming you back to Acklam Cars again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great company and always easy to deal…

Great company and always easy to deal with. Had 5 cars now from them and every time a smooth, quick and simple experience.

6 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your fifth vehicle purchase. Your continued loyalty and support mean a great deal to the whole team.

We're delighted to hear that every experience has been smooth, quick and straightforward. It's fantastic to know you find us easy to deal with and that we continue to provide the level of service you expect.

We truly appreciate your continued trust in Acklam Cars and look forward to welcoming you back again for your next vehicle.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Nice set of lads would like to thank…

Nice set of lads would like to thank paddy for looking after me the cars are amazing what they sell I bought a discovery Land Rover 21plate when I picked it up it looked like a brand new car thank you my car is amazing and the flowers 😊

9 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a wonderful review. We're delighted to hear you had a great experience with Paddy and the team at Acklam Cars.

It's fantastic to know you were so pleased with your 2021 Land Rover Discovery and that it was presented in immaculate condition for collection. We're also glad the flowers were a lovely finishing touch and helped make the day even more special.

We truly appreciate your kind words and support. We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

5 Star Service yet again

5 STAR SERVICE, As a repeat customer Acklam Cars is my go to place for my next vehicle. Always Best price given for part exchange (and trust me I call around first) and always make sure the customer is happy with the deal which looks to be as important to them as it is to their customers.
Their online content is second to none and it’s easy to keep up to speed with what stock they have coming in daily.

Very happy with my New G-Wagon
Thanks to everyone at Acklam Cars yet again 👍

25 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for your continued loyalty to Acklam Cars. It means a great deal to the whole team that we're your first choice when it's time for your next vehicle.

We're delighted to hear you were pleased with your part exchange value, our customer service and the buying experience once again. It's also great to know you enjoy following our online content and keeping up to date with the latest stock arriving at Acklam Cars.

Congratulations on your new G-Wagon! We hope you enjoy every mile, and we truly appreciate your continued support. We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great customer service and great to deal with

Great customer service and great to deal with brilliant experience and paddy was a great guy

1 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you had such a great experience with Acklam Cars and that Paddy provided excellent service throughout.

It's fantastic to know you found the team great to deal with and that we made your experience a positive one. We'll be sure to pass on your kind words to Paddy.

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from start to finish. Showroom is top class. Paddy and his colleagues provide a first class service and make buying a car an easy and pleasant experience. The flowers are a really nice touch too.
Would highly recommend.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth Every Mile! Outstanding Experience with Acklam Cars

I had an amazing experience with Acklam Cars and honestly couldn’t recommend them enough. I drove all the way from Birmingham to Middlesbrough to collect my Defender, and it was 100% worth it.
I’d put down a deposit a couple of days before, and Joe was absolutely brilliant from the start. He answered all my questions over WhatsApp and phone calls, explained the finance options clearly, and was always quick to respond. Nothing ever felt rushed or pushy, which I really appreciated.

When I arrived on the day, the car was ready and waiting for me in the showroom, complete with flowers, which was such a lovely touch. Joe’s colleague took the time to walk me through all the features of the car, and I was able to do a test drive too, which made me feel really confident in my decision.

After that, John helped me with all the paperwork. He carefully went through everything, explained each part clearly, and patiently answered my last minute questions. The whole process was smooth, professional, and stress free.

Everyone I dealt with was genuinely lovely, kind, and patient throughout. You can tell they really care about their customers and take pride in what they do. I am absolutely thrilled with my car and the whole experience. Thank you to the entire Acklam Cars team!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

This is my second car from acklam

This is my second car from acklam, and can honestly say it was the same excellent service as the first time. Swift and effortless dealings. Easy friendly staff, good quality car and value for money.!!
Definitely be returning for another purchase… 👌

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Very easy process

Very easy process. Contacted Joe with what I was looking for with specific requirements. Within 2 weeks he had found a vehicle for me and we had completed the sale. Very friendly and easy to deal with. Couldn’t recommend enough

3 February 2026
Unprompted review
Rated 5 out of 5 stars

A superb car buying experience

Found this beautiful Mercedes online at Acklam Cars, and from the very first inquiry telephone call with Richard, to the completion of the purchase it was an absolute pleasure. Probably the best car buying experience I've had. We were made extremely welcome when we visited the sales room and the work put in to preparing the car before it was collected was fantastic.

23 January 2026
Unprompted review

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