Excellent customer service from ACI UK Ltd who have helped in getting my financial situation in order and highly recommended. Thanks for the advice and support from the companies chap who helped me wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had it not been for Raheem being amazing on the phone and understanding this 5 stars would be zero. Previous dealings with the company have been shocking. After telling them numerous of times I don’t... See more
Company replied
If you get Deborah then your going to be speaking to the most loveliest, considerate, understanding person ever...!! Gives advice on Companies to touch base with to help with your situation. Absolut... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The operator was very polite
The operator was very polite, helpful and patient. I felt as if I was being listened to.
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ciaran, thank you for your feedback - it’s great to hear the adviser’s polite and patient approach helped you feel properly heard. We really appreciate you sharing your experience. ~ TH
Very friendly service easily dealt with…
Very friendly service easily dealt with my queries
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Mujahid, thank you for taking the time to leave a review - we’re pleased to hear your queries were handled smoothly and that the service felt friendly throughout. It’s great to know things were easy to sort. ~ NS
Hannah got through conversation with…
Hannah got through conversation with patience and Professionalism, I'm really happy with help she provided
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Rafal, thank you for your kind words - we’re delighted to hear Hannah supported you with such patience and professionalism and made the experience a positive one. We’ll be sure to pass this on. ~ MH
ive already paid off my bill in full…
ive already paid off my bill in full why are yall still emailing me about payment plans constantly can you please confirm my bill has been paid off and stop mailing me please
1 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi there - thanks for your review. According to account number left in your review, we can confirm that the balance is zero and the account closed.
Very helpful staff polite and friendly
Very helpful staff polite and friendly
6 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Jacob, thank you for your review - it’s great to hear our team came across as friendly and made sure you felt well looked after throughout. We really appreciate you taking the time to share your experience.
~ NS
Aggressive collection during formal dispute and ignored vulnerability
I raised a formal dispute and complaint regarding an EE debt that had been assigned to Perch Capital / ACI. Despite this, they continued with collection activity throughout the dispute period, including multiple letters, emails, and home visits.
On one occasion an agent attended my property three times in a single day. This happened after I had already flagged my vulnerability (due to living in a high-crime area and previous incidents) and requested that all communication be in writing only.
They also continued to report and update the default on my credit file as recently as the end of May 2026, even while court proceedings were ongoing and settlement discussions were taking place.
I have no confidence in their complaints process or their willingness to act fairly during a dispute. The stress and anxiety this caused, especially given my personal circumstances, was significant.
31 October 2025
Unprompted review
Reply from ACI UK Ltd
Good morning SD - we've asked for further information so we can put things right if we need to.
We'd like to investigate what happened whilst the account was in dispute and also your claims of attended 3 times in a single day. That does not sound right.
If you'd kindly provide more info, we will take it from there.
Had a chap call today to our house.
Had a chap call today to our house.
Tried to get my wife to pay into his personal account for a "reduced amount", she has absolutely zero knowledge of a debt and it's not on her credit file.
Very dodgy.
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Craig - thanks for your review. We are really concerned if our colleague who attended was encouraging your wife to pay into a personal account - that is definitely not what should happen.
We've asked for further information so we can track the account and investigate. If you'd kindly respond, that would be appreciated
ACI They help me to be able to pay my debt by giving me the option of holding my account or paying the minimum amount that I could pay which is the lowest. I think every customer will be able to pay. Debra was so nice and went through everything
I spoke with Debra this morning and she was very friendly helpful she had passion and patience towards customers, especially towards me Debra is a very nice woman and hard passion patient nice ways towards customers
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Jean, thank you for taking the time to share this - it’s really positive to hear Deborah supported you with flexible options that made your situation feel more manageable. We’re pleased she took the time to explain everything clearly and showed genuine care and patience throughout your call. ~ MH
Isabella was very professional and…
Isabella was very professional and explained everything clearly to me. ACI closed the “debt” account and sent it back to another debt management company as it was over 20 years old!
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Marcus, thank you for your review - it’s great to hear Isabella guided you through things clearly and handled the situation professionally, helping move the account forward appropriately given its age. We appreciate you taking the time to share your experience. ~ TH
I have been paying a long term amount…
I have been paying a long term amount to this company for a old debt that defaulted over 6 years ago.
I recently switched bank account details. I updated this online. And they took my monthly payment from my new bank account.
Then I logged into the portal, and it says my payment failed. I discovered they also tried to take this from my old bank details. So if they were succesful they would've taken it twice.
I have had missed call after missed call from them and two emails saying I've not made a payment when I have sent proof I have.
They are not responding to me at all
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Meeko90.
We'd like to check the history of the account and pass to one of our senior team to investigate.
We cannot identify the account purely off the name of the review, therefore we have asked for more information via TrustPilot so that we can understand what's gone on.
Reply from ACI UK Ltd
Hi Danny, thank you for sharing this - it’s great to know Sam took the time to understand your situation and supported you in a positive way.
~ MH
Reply from ACI UK Ltd
Hi Sam, thank you for your review - really pleased Isabella made such a strong impression and delivered such high-quality service.
~ TH
Deen was fantastic…
My first phone call that was answered by Joshua wasn’t pleasant at all but fortunately for the company they have people like Deen who wasn’t only very understanding but went above and beyond to get my situation sorted which lifted such a huge level of stress and anxiety. Today’s going to be a good day all down to Deen so thank you.
4 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Michelle, thank you for taking the time to share this - it’s fantastic to hear Deen stepped in to properly support you and ease the stress after a difficult start, making such a difference to your day.
~ NS
The lady who dealt with us was…
The lady who dealt with us was fantastic and understood what the situation
3 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Hannah, thank you for sharing this - we’re really glad our colleague was fantastic and took the time to understand your situation.
~ MH
I asked AJ to say yes or no to a…
I asked AJ to say yes or no to a question. He couldn't like a politician couldn't answer the question. Become an MP mate you'll go far!
3 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Nick - we'd like to know more to understand your experience - If you'd like to follow-up, we'd encourage you to contact us at info@aciuk.co.uk or call us on 01253 531528 - we’re open until 7pm on weekdays and 9am to 1pm on Saturdays
the pathetic replys from the cowboy…
the pathetic replys from the cowboy outfit aci lol and they wont put their name to what they said ???? so why are you hiding in the shadows like a stalker ???? post your full name if you exsist
3 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Tim - my name is Neil and I am one of the team who monitors the feedback we receive on TrustPilot.
We cannot help you if we cannot identify the account - unfortunately we cannot search it based on 'Tim' - therefore we've asked for more information so we can look to get this resolved for you
really helpful and very understanding…
really helpful and very understanding thank you
2 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Tina, really glad you found the team helpful and understanding - that’s exactly the support we aim to provide, thank you for sharing.
~ MH
Spoke to Kazi who was very professional…
Spoke to Kazi who was very professional and kind. He helped me through the process and we came to an agreement.
2 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Gail, great to hear Kazi was professional and kind and helped you reach an agreement that works - thank you for the feedback, I’ll be sure to pass this on.
~ TH
Straight forward and very polite!
Deen called me today. He was very kind and sympathetic of my issues and we came to a agreement that was just right! Can't complain at all. Debt companies are usually quite brash and pushy, I can't say the same about ACI. Brilliant👍
2 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Richie, thank you for sharing this - it’s great to hear Deen handled everything in a kind and straightforward way and made things feel easy 👍
~ NS
I am disabled
I am disabled, and I am being harassed by this bill collector, almost every day they are contacting me. THis is sheer harrassment as i am in a wheelchair! How is this legal? Anyone who leaves a bill collector a rating of more than 1 star needs their head examined!
2 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Bjorn - thanks for your review. We cannot go into detail here on this public forum but we can see your message to us in April and our reply in order to set-up payment.
We'd really encourage you to contact us so we can work together to resolve this matter.
We do listen, and if you have any specific requirements, we can discuss how we can help. The reason for the email contact in recent weeks is because we've not heard from you for a while. We are here to help.
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