Excellent customer service from ACI UK Ltd who have helped in getting my financial situation in order and highly recommended. Thanks for the advice and support from the companies chap who helped me wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had it not been for Raheem being amazing on the phone and understanding this 5 stars would be zero. Previous dealings with the company have been shocking. After telling them numerous of times I don’t... See more
Company replied
If you get Deborah then your going to be speaking to the most loveliest, considerate, understanding person ever...!! Gives advice on Companies to touch base with to help with your situation. Absolut... See more
Company replied
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Hannah was excellent
Hannah was excellent. She reassured me, listened to me, explained everything clearly and was able to resolve my issue with Immediate effect.
Thank you Hannah x
11 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jan, thank you for your lovely feedback - it is great to hear that Hannah made you feel at ease, listened carefully and quickly put everything right for you. We will be sure to pass on your kind words. ~ TH
I was a bit apprehensive calling up but…
I was a bit apprehensive calling up but spoke to debra and she put me at ease right away. Great service and flexible repayments
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Danny, thank you for taking the time to share this. We’re really pleased Debra was able to reassure you from the start and help find a repayment option that worked for you—it's great to hear you felt comfortable and supported. ~ NS
 Don’t let yourself intimidate anyone who is having a death can be protected by the government
I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I know legally I can open a IVA process by obviously they put my account in hold for 60 days to stop the calls and chasing until I all gonna be able to set up the AVI 
Best regards 
Costel
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Costel, thank you for your feedback. It’s great to hear Zora kept you well informed and supported you clearly, helping you feel confident about the next steps while giving you some breathing space on your account. ~ MH
What a pleasure to speak with the…
What a pleasure to speak with the lovely agent Danielle today. She help me sort out a affordable payment plan for me. Really helpful and understanding in my situation.
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Kalina, thank you for your kind words. We’re so glad Danielle took the time to understand your situation and help arrange a plan that felt manageable for you. ~ TH
A disgusting debt collecting company…
A disgusting debt collecting company who ring me every day about a non - existent debt. Every time they ring I block the number but they continue with different numbers. I am now reporting these horrible people to the FSA Updated after the shocking response. I have told this wretched company numerous times there is no debt. They said they will continue to ring me until it is paid. They ring almost every day using a different number which is immediately blocked. They haven’t the guts to speak to me it’s always an automated message. They are a disgusting company and I am going to take legal action against them for harassment as well as reporting them to the FCA
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Rob - thanks for the review. We'd really encourage you to get in touch with us regarding the contact you have been receiving. If you feel the debt does not exist, we can support you in disputing it with our client who passed the debt to us.
It is important to know that getting in touch does not mean 'liability' of the debt is assumed.
Our recommended next step is to respond to the emails you've been receiving, explaining that you believe the debt to be non-existent. We will then pass this onto our client. In this email, you can also explain that your preference is not to receive calls.
Unfortunately we cannot identify the account from your name alone which is why we'd encourage you to get in touch.
Excellent very helpful Ben was amazing
Excellent very helpful Ben was amazing
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Karen, thank you for your lovely feedback - it’s great to hear Ben made things clear and supportive for you. We’ll be sure to pass this on to him. ~ NS
Iftkhar was extremely helpful
Iftkhar was extremely helpful, patient and kind
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Emma, thank you for taking the time to share this - it’s great to know Iftkhar showed patience and care while helping you. Your kind words will mean a lot to him. ~ MH
Spoke with an employee named rahim
Spoke with an employee named rahim, very helpful and took great care to make sure I understood the process and what steps I could take. Great service.
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi James, thank you for your feedback - we’re really glad Raheem took the time to guide you through the process and make everything easy to follow. It’s great to hear you felt well looked after. ~ TH
Sent from the universe 🙏💫
From the moment I connected with the call handler she was so professional and caring put me at ease
I'm going through so much right now she gave me a safe space
We worked through a sollusion and payment plan
I'm forever grateful 🙏
Thankyou 💫
She went above and beyond
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ruby, thank you for sharing such a heartfelt experience - we’re really pleased our colleague was able to create a calm space and help you find a manageable way forward. Your words about the support you received mean a lot to the team
~NS
Great help from Ebony today
Great help from Ebony today.
Help me resolve the issue quickly and was very understanding. Thank you very much.
10 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Emma, thank you for your kind review - it’s great to hear Ebony was able to step in quickly and handle things with understanding. We’re pleased everything was resolved smoothly for you. ~ AH
The operator was very polite
The operator was very polite, helpful and patient. I felt as if I was being listened to.
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Ciaran, thank you for your feedback - it’s great to hear the adviser’s polite and patient approach helped you feel properly heard. We really appreciate you sharing your experience. ~ TH
Very friendly service easily dealt with…
Very friendly service easily dealt with my queries
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Mujahid, thank you for taking the time to leave a review - we’re pleased to hear your queries were handled smoothly and that the service felt friendly throughout. It’s great to know things were easy to sort. ~ NS
Hannah got through conversation with…
Hannah got through conversation with patience and Professionalism, I'm really happy with help she provided
9 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Rafal, thank you for your kind words - we’re delighted to hear Hannah supported you with such patience and professionalism and made the experience a positive one. We’ll be sure to pass this on. ~ MH
ive already paid off my bill in full…
ive already paid off my bill in full why are yall still emailing me about payment plans constantly can you please confirm my bill has been paid off and stop mailing me please
1 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi there - thanks for your review. According to account number left in your review, we can confirm that the balance is zero and the account closed.
Very helpful staff polite and friendly
Very helpful staff polite and friendly
6 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Jacob, thank you for your review - it’s great to hear our team came across as friendly and made sure you felt well looked after throughout. We really appreciate you taking the time to share your experience.
~ NS
Aggressive collection during formal dispute and ignored vulnerability
I raised a formal dispute and complaint regarding an EE debt that had been assigned to Perch Capital / ACI. Despite this, they continued with collection activity throughout the dispute period, including multiple letters, emails, and home visits.
On one occasion an agent attended my property three times in a single day. This happened after I had already flagged my vulnerability (due to living in a high-crime area and previous incidents) and requested that all communication be in writing only.
They also continued to report and update the default on my credit file as recently as the end of May 2026, even while court proceedings were ongoing and settlement discussions were taking place.
I have no confidence in their complaints process or their willingness to act fairly during a dispute. The stress and anxiety this caused, especially given my personal circumstances, was significant.
31 October 2025
Unprompted review
Reply from ACI UK Ltd
Good morning SD - we've asked for further information so we can put things right if we need to.
We'd like to investigate what happened whilst the account was in dispute and also your claims of attended 3 times in a single day. That does not sound right.
If you'd kindly provide more info, we will take it from there.
Had a chap call today to our house.
Had a chap call today to our house.
Tried to get my wife to pay into his personal account for a "reduced amount", she has absolutely zero knowledge of a debt and it's not on her credit file.
Very dodgy.
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Craig - thanks for your review. We are really concerned if our colleague who attended was encouraging your wife to pay into a personal account - that is definitely not what should happen.
We've asked for further information so we can track the account and investigate. If you'd kindly respond, that would be appreciated
ACI They help me to be able to pay my debt by giving me the option of holding my account or paying the minimum amount that I could pay which is the lowest. I think every customer will be able to pay. Debra was so nice and went through everything
I spoke with Debra this morning and she was very friendly helpful she had passion and patience towards customers, especially towards me Debra is a very nice woman and hard passion patient nice ways towards customers
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Jean, thank you for taking the time to share this - it’s really positive to hear Deborah supported you with flexible options that made your situation feel more manageable. We’re pleased she took the time to explain everything clearly and showed genuine care and patience throughout your call. ~ MH
Isabella was very professional and…
Isabella was very professional and explained everything clearly to me. ACI closed the “debt” account and sent it back to another debt management company as it was over 20 years old!
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning Marcus, thank you for your review - it’s great to hear Isabella guided you through things clearly and handled the situation professionally, helping move the account forward appropriately given its age. We appreciate you taking the time to share your experience. ~ TH
I have been paying a long term amount…
I have been paying a long term amount to this company for a old debt that defaulted over 6 years ago.
I recently switched bank account details. I updated this online. And they took my monthly payment from my new bank account.
Then I logged into the portal, and it says my payment failed. I discovered they also tried to take this from my old bank details. So if they were succesful they would've taken it twice.
I have had missed call after missed call from them and two emails saying I've not made a payment when I have sent proof I have.
They are not responding to me at all
5 June 2026
Unprompted review
Reply from ACI UK Ltd
Hello Meeko90.
We'd like to check the history of the account and pass to one of our senior team to investigate.
We cannot identify the account purely off the name of the review, therefore we have asked for more information via TrustPilot so that we can understand what's gone on.
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