Acer Laptops 

Very very upset 😡 , I bought this computer brand new for my daughter, with included office 365 , impossible to sign in after hours trying , phone where you spend more time giving details on yourself than help on the problem!!!!! I want to throw it away !!! Very bad customer service

Don't buy an Acer Chromebook if you want to connect a bluetooth device. I have 4 Chromebooks and none of them connect to any of my bluetooth devices. I have no trouble connecting to my smartphone or Windows. The Acer forum is a joke. Page expires every time. Hopeless.

Please be warned about Acer
Please read if considering buying Acer! Wish I'd read reviews as there is clearly an repeated pattern with their product and repairs. Sent off laptop for repair of keyboard which stopped working after 9 months no other damage. Got call saying the lid was damaged which was not under warranty and it will cost me £70+ to repair or I can have it returned unrepaired for £40+. I stressed there was no damage when it was sent so any damage was after I had given it to their couriers. I was told I would be sent footage, this never arrived. When I called back I was told I would have to pay £10 for this footage! Then I realised this is a total scam. I had no choice but to pay up and will never purchase from this company again. Shoddy goods and worse customer service. From what I've read not expecting a quality repair either. Lesson learned!!
Please read all Acer tags on this site to see I am not the only one with this experience and steer clear!!

Worst product, worst customer supoort.

Purchased an IPS monitor, started backlight bleeding and showing red spots on all four corner ust after 4 months.

Called customer support 3 times, 3 reference numbers then they ararnge collection with the Packaging limitation. that it can't be original packaging it has to be this thick and that thick and if you buy from us it will be 10 GBP and if you send your original it will be recycled.

ACER is the FIRST COMPANY I HAVE EVER CAME ACROSS IN UK WHO DON'T WANT TO SEND THERE OWN PACKAGING AND THEY WILL DESTROY THE ORIGINAL PACKAGING WHICH IS THE PROPERTY OF CUSTOMER.

However, concolusion there product quality is crap there customer support / post sales is 10x worse then product quality that could really frustrate the customer.

Personal advice: stay away from acer. good alternatives out there at a bit extra price for good quality.

bought their chromebook,worked perfectly but barely lasted a year before it came apart at the hinge.

Worst customer service ever. They took the money for the laptop but they said the purchase had failed. When I called them they said so go to the store to buy it cuz their site is not working. But there was no info on the site that they have issues and the money are still taken.

Don't buy one might be cheap but repairs cost a fortune and customer service is terrible

Expand a lot of money to buy cor i 7, the latest model of acer, but my old and chip Pentium computer was working better than this one! I'm sure if someone uses their laptop after sometime later he/she will be mental sick!

I purchased Acer because they I believed them to be good quality. However, after my screen craked when attaching the keyboard,I contacted Acer customer services as I gelt this was a design fault and should be covered by the warranty. Instead they say I must pay repair costs and want to charge £50 just to inspect the machine!! What us to inspect...it needs a new screen! Even better they can not tell me how much a new screen will cost.
To add insult , no matter what department you contact...customer services, tecnical support or complaints you get the same temate email from the same person ,whos agent number is the same but job title changes deparding on what department you have been fobbed off too!!

This is by far the worst laptop I have ever had. It takes forever to load and opens up tabs that I never click on. It takes forever to e open my mail and doesn’t delete the items I click on. What ever you do don’t buy this laptop. I received it as a gift and will notify the person who sent it to me. I will probably throw it away and buy a Mac. The one I have is a Acer E15. This company should be ashamed of putting out such an inferior product. Please, don’t buy one.

Had pradator 17 dead after 2 years not worth buying at all
AVOID
Customer service don’t exist there is nothing to help you are doomed

My experience with acer laptops has been excellent. Value for money always because they don’t have so many ads offering this and that i.e anti virus. My acer is more than 5 years old and working fantastically well. With all electrical devices you will get the odd one that does not meet expectations but I will continue to use acer.

DO NOT BUY ACER PRODUCTS !!

If anything goes wrong with it, forget about your
1 year warranty. It's worthless from the moment you
buy the product.

I purchased an Acer Aspire 3 laptop from Argos
in Doncaster for £270, on March 13th 2019. Not
a huge amount of money, as far as laptops are
concerned, but I may as well have just thrown the
£270 down the toilet.

The battery side of the machine was getting hot
very quickly, upon use, from day 1. In mid-April, after
only 5 weeks use, the screen flashed white & then
just showed a page of mixed-up nonsense, as I was
halfway through typing a text document. It looked
like all the "ink" had merged together in the bottom
right hand side of the screen. I took it back to Argos
& they told me I had to contact Acer. After several e-mails
& 'phone calls to Acer (including having to send photos
of the laptop to them) they gave me instructions on how to
send them the machine for repair. Their courier (UPS)
were also a nightmare, as I had to waste 3 full days sat
at home waiting for UPS to pick up the laptop, after 2
days running they sent their driver to the wrong address.
Loads of stressful, fruitless calls to the UPS call centre
in the Philippines ensured that UPS got the pick-up address
correct at the THIRD attempt.

I spent a lot of money (bubble wrap, safe packaging) to
make sure that the laptop arrived at the Acer test building
undamaged. A week later an Acer technician called me
to tell me that the overheating was caused by a "damaged
ventilation panel" ..... & that "whether it was your fault or not
the repair would cost £220 or we can send it back to you
unrepaired for £50". I had looked painstakingly at the laptop
before sending it to them & there was no visible damage
to ANY part of it. So, they are telling me that, despite the
machine having had no physical impact / pressure on it,
during the 5 weeks I had been using it, it IS my fault ?
No chance of this internal fault being there before I bought
it from Argos ? I had already explained in my initial e-mail
to them about it overheating from day 1 & they have simply
dismissed this. At the end of the day, Acer can just write off
your warranty & you've lost your money altogether .... and
been put through a lot of wasted time, stress & money
trying to get justice from them.

My experience with Acer has been one hell of an ordeal,
but I will now be doing all I can to to either get my money
back or a replacement laptop. Got the call from Acer an
hour or so ago. Now I am going to start contacting as many
consumer protection sites as I can & also contacting the
relevant websites & as many media outlets as I can find , to
warn other potential Acer "victims" NOT to purchase any any
Acer product. A disgusting company that treats it's customers
with pure & utter contempt.

My tablet has broken twicr through no fault of my own - the first time I sent it in for repair it took over three weeks to get back and then it now won't charge, there has been no compensation. My tablet used to just turn off before I sent it off for repair for no reason and it is very slow

if had the choice to give them Zero ratting I would have, Acer is just know how to con people, I bought Predator laptop from them for £1500 and after their ACER own bios update had damaged my mother board, and when I called them for helping me out, they said I need to replace the motherboard and that would cost me £1650 for just motherboard, are they kidding? I can buy a new laptop for that range . ! all I would say never ever deal with them ever again! hope more people will abandon them! Acer should be ASHAMED for giving customer such services.! i know Motherboard don't cost that much the price of a new laptop! stop fooling people around and your loyal customers !

Utter garbage. Do not be persuaded to buy these heaps of junk. The sales people get inflated bonuses to dump these items on the unwitting. Slow to the point of frustration and easy to break. Avoid.

Decent deliver time is not what they say tho.

Acer laptop predator Helios 300 is gaming laptop and its specification is intel core i7 8th generation where they provide you gaming headphon, gaming mouse and keyboard and we can play all games like gta v call of duty fortnite, really awesome and reasonable price.

Bought an Acer AspireE14 2 years ago. Hard drive died and lost everything. no recovery info kept (my fault). however, when i went back to Acer and explained what had happened they told me i had to pay for the OS! As far as i am concerned when you buy a pre-loaded OS it belongs to you so why do you have to pay for it again. i'll never buy another Acer lap top.

If I have a option for zero star I would definitely use that option. I bought my Acer laptop at Canada computers and I got the issues with the pixels inside the screen within 30days. I took it to the store they are unsure whether they will cover the issue so I contacted Acer directly. They asked me to send laptop and agreed to fix it for free. but it went to the Acer repair station they asked me to pay for the issue which is in US dollars around $160 with taxes means I had pay in Canadian dollars which was shocked to me because I never heard LCD crack like this before and saying that they won’t cover for it. But I am not sure how the LCD crack happened like that with in 30days?? It might have some manufacturer defect and it might have happened like that when I was trying to shutdown the computer I saw some weird lines and I turned back all lines were in the screen left and bottom of the screen and top right side part was completely fine. So I took it to store the took the pictures and said they have to send it to Acer and not sure whether they charge ys so I contacted directly. But now they are saying they can not do anything with out paying they won’t be able to fix it. All I said was no thanks, send it back to me. Before buy this Acer product I read their bad reviews but I bought it by mistake because I got less price comparing to other product specs. Now I am regretting myself buying Acer laptop. Ppl write reviews because ppl should not make mistake but I thought I got good deal so I can it. So I request all not make mistake like me and buy Acer product at all. More over they are not supposed to charge us US dollers as they are selling the products in Canada only. I am very sorry to say this if anyone want to buy a product please read reviews and see what majority ppl talk about the product and their service and take decisions accordingly. Thank u.