Accord Legal Services Reviews 

297
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the representatives are exceptionally friendly, knowledgeable, and patient, ensuring every single question is answered thoroughly without ever making anyone feel rushed or pressured during consultations. Consumers deeply appreciate the personalized approach and clear, jargon-free explanations, which make complex planning tasks feel remarkably simple, smooth, and completely stress-free. However, some people mentioned encountering notable communication hurdles and persistent follow-up issues after their initial appointments. A minority of reviewers were dissatisfied with unfulfilled promises, long waiting times, and frustrating mistakes made by staff when updating their important legal documents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting quick and convenient will writing... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being friendly,... See more

User experience

Clients share positive opinions on user_experience, highlighting that processes are made simple and clear... See more

Customer communications

Users describe positive interactions with contact, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have just set up a Will with Accord Legal Services, having dealt with an absolutely lovely lady named Sarah Danbury! Sarah was amazing from start to finish, friendly, chatty, efficent an... See more

Rated 5 out of 5 stars

We arranged to get our wills done as this firm offered a free service for nhs workers, Sarah Danbury contacted us to arrange an appointment. Sarah is very knowledgeable puts no pressure on you and giv... See more

Rated 5 out of 5 stars

Relaxed, but detailed, discussion about what I wanted, my questions were all answered in full, in a way I understood. No upsell attempts and when I'm ready to update my will I'll be definitely be back... See more

Rated 5 out of 5 stars

Julie (Booth), my representative, was extremely helpful. She answered every question knowledgeably and confirmed everything, even when I felt I was asking the same question again! I felt as though I... See more


Company details

  1. Estate Planning Attorney

Information provided by various external sources

Accord Legal Services offer a friendly, affordable and straightforward approach to future planning and Will writing. Protect those you love today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No recent history of asking for reviews

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4.7

All reviews

(297)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you!

Sarah Danbury was very easy to talk too, she made will planning less daunting & really easy to do! There was absolutely no pressure to buy any products. She made the whole experience very personal & was always on time when calling me etc! Thank you!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was absolutely brilliant

Sarah Danbury was absolutely brilliant; So down to earth and easy to talk to. We were given lots of options and didn't feel pressured to choose any specific one. She made the will creating experience so easy and we were extremely happy with her service. Thank you, Sarah!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was awesome

I spoke to the amazing Sarah Danbury who helped me through the creation of a will, I had been putting it off as I thought it would be painful. But she made it easy, would 100% recommend.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury 5 star service

Spoke with Sarah Danbury who was professional, polite and really helpful. She explained the different services available and has given me some really helpful advice. Thank you. Thoroughly recommend

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I made a will today with the support of…Sarah Danbury

I made a will today with the support of Sarah Danbury at Accord Legal Services. It’s been something I’ve wanted to do for a long time but put off as it felt daunting. Sarah made the whole process smooth, effortless and empathetic. She made me feel listened to and is an asset to Accord Legal Services; would highly recommend.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had my will drafted through Accord Legal Services as part of their Free Will Service offered to NHS staff, and I couldn’t be more grateful. From the start, the process was smooth, clear, and reassuring. My advisor, Sarah Danbury, was professional, approachable, and incredibly supportive. She explained everything in a way that was easy to understand, answered all my questions with patience, and made what could have been a daunting process feel simple and stress-free. I truly appreciate the generosity of Accord Legal Services in offering this to NHS staff, and I feel so much peace of mind knowing my affairs are in order. Thank you to Sarah and the team for their kindness, professionalism, and excellent service. Highly recommended!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury

Sarah Danbury gave me great advice and was very helpful throughout the conversation very good advice not jus yin regards to a will but other services too. i would highly recommend making contact with her if you have any questions

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury has been great

Sarah Danbury has been great, really helpful, kind and professional. Feel really settled with the information and made to feel at ease. Answered all my questions and she was really easy to talk to. Definitely recommend.

8 September 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing Service

Used the St Helens Office to make our wills, POA and Trust.
Paid over £4000 up front for this service.
Emails with questions were not acknowledged.
We were not told there would be a further payment of £328 for out POA documents.
Some written correspondence to us was quite rude in its tone.
Disappointing as this company was recommended to us.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Kevin Hopper is Amazing

Just got off a call with Kevin who talked through our will writing and explained everything so well, so honest, open, transparent and not out to make a money out of us and clearly cared about getting what was right for us. His is an asset to Accord.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Danbury was super supportive and…

Sarah Danbury was super supportive and explained everything in every day terms and didn't blind me with legal jargon. Easy process. Very knowledgeable and able to give advice on other insurances/ products. Never any hard sell. Great experience - thank you, Sarah!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I signed up through work as a key worker, to have a consultation and free will. There were great levels of communication from Accord in advance, and then from Sarah (who was assigned to my case) confirming in advance about the booking. Sarah was so helpful, very friendly and explaindd everything really clearly to make sure I understood what my options were, and how they would work in the event of my death, to ensure my estate was managed and inherited according to my preferences. She also explained that I will be able to revisit the will in future to update and add to it, e.g with a trust fund or power of attorney arrangements, and it's good to know that these are options that will remain open. Sarah made me feel at ease, and kept everything light. I felt really comfortable and confident in the decisions I reached, and didn't feel pressured. Thank you Sarah, and thank you Accord for offering this service to key workers. I would recommend this to anyone.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Had a phone consultation with Sarah…

Had a phone consultation with Sarah Danbury to arrange a will.
Sarah took me through the various options and upgrades available. She explained my options clearly and was not pushy about upgrades.
I found Sarah friendly, professional, and informative.
I would not hesitate to recommend the service to others.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Can sleep easy now

Always skeptical about will services, but Sarah Danbury has put both myself and partners mind at ease.
Professional, courteous and exceptionally knowledgeable about the range of options.
Never pushy about upgrades which other firms have always done.

Feel so at ease that our children’s futures are secured.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars all round

Sarah Danbury took me through compiling my will today and throughout she was professional, informative and explained everything clearly. In addition she was friendly and put me at my ease. I definitely recommend Accord Legal Services.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Accord Legal Services - highly recommend

A huge thank you to SARAH DANBURY at Accord Legal Services for guiding me through my long overdue due will. There was no hard sell, no longwinded presentations just clear advice and clear passion for customer service. I was able to make an informed decision and i now have that much needed peace of mind that everything is taken care of when that tine comes. Highly recommend.

6 June 2025
Unprompted review

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