Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
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Review summary
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I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
600 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Accident Claim Helpline
Thank you Paula for your great five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Michael for your great five star review.
Accident Claim Helpline Team
Fay was great...very calm and…
Fay was great...very calm and informative.
7 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Steve on Fay's behalf for your lovely five star review.
Accident Claim Helpline Team
Excellent and prompt supportive service…
Excellent and prompt supportive service , recommended
7 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind feedback Andrea, we really appreciate it.
Accident Claim Helpline Team.
The delivery of my car was really good…
The delivery of my car was really good the guy brining it to be kept me informed during the day about ATA which was good as i didn’t have to stay indoors all day but excellent service thank you
7 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your review with us Raquela, we really appreciate it.
Accident Claim Helpline Team.
Very informative and supportive
5 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you Carlie for your great five star review. We take pride in supporting our customers following their accident.
Accident Claim Helpline Team
Car accident.
Everything went well, they explained everything that would happen, excellent service. Couldn't find fault.
6 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to leave your excellent five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us, we really appreciate it.
Accident Claim Helpline Team.
Excellent response very helpful
Excellent response very helpful. Highly recommend
5 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind feedback Sharon, we really appreciate it.
Accident Claim helpline Team.
The whole process was very professional…
The whole process was very professional and very helpful in every way and most of all very easy going.
10 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us John, we truly appreciate it.
Accident Claim Helpline Team.
Brilliant understanding easy to speak to
7 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you taking the time to share your review with us Ramlal, we really appreciate it.
Accident Claim Helpline Team.
Absolutely superb service
Within literally 10 minutes of the collision the 3rd party handed me her phone and I was speaking to a gentleman from The Accident Claim Helpline. Within the next 2 hours I had been contacted and spoken to the Legal team at Winn Solicitors, the repair company and Enterprise Car Hire. The accident happened late on a Friday afternoon and by Tuesday morning my SUV was picked up and a courtesy SUV given to me for the duration of the repair.
I would be interested to hear anyone had received better service than this, the best service I have ever come across in 50 years of motoring. 10/10
31 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind words Glyn, we take the service we provide to our customers very seriously and we take immense pleasure in providing a first class, fast and efficient service. We love to receive feedback as this helps us shape the experience we deliver to all our customers - thanks again for taking the time to share your feedback with us.
Accident Claim Helpline Team.
Very smooth process
Quick to take as much detail of the accident as possible then passed straight through a specialist solicitors who then provided a replacement vehicle in less than 24 hrs whilst mine is being repaired.
Quick and seamless process
2 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much John for your great five star review. We take pride in providing a stress free and seamless service to our customers.
Accident Claim Helpline Team
Advisor went out of his way to explain…
Advisor went out of his way to explain and help us understand every process of the claim
3 November 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Jake for taking the time to leave your great five star review.
Accident Claim Helpline Team
I thought I was phoning my insurance…
I thought I was phoning my insurance company, but I was calling these people. Their number comes up first when you Google your insurance company's accident line, and they persuaded me to go with a third-party recovery service. And they wrote my car off for a small dent in the door and low-balled me on the offer
6 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for your comments. We are unable to identify you by name alone and have requested further information from you. To date we have not received any further information.
We would like to address some of the statements in your review.
It is a fact that our advertising appears on platforms such as Google, as do the advertisements of many insurers. Our advertising is subject to strict compliance requirements and never claims, directly or by implication, that we are an insurer or that we act on behalf of one. Our compliance with Google requirements is a mandatory precursor to advertise through this medium. It is also relevant to mention that certain key words entered into Google will return differing results dependant on a range of variables and the day or time the search is made. The selection of which number to call is then of course driven by the user.
Accident Claim Helpline is an independent and fully regulated claims management company. We provide an alternative route to claiming after a non-fault accident, offering fast, efficient services and protecting customers from unnecessary financial loss, such as paying an excess or losing their no claims discount.
Pursuing a claim through the at-fault party’s insurer, rather than your own, offers a number of significant benefits. It means you are not required to pay your insurance excess and there is no negative impact to your no claims discount. This is one of the core advantages of the service we provide, which is designed to support clients in recovering their losses in a straightforward and cost-effective manner.
Without being able to identify your case, we cannot comment further on the outcome of the claim.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Jack for your great five star review.
Accident Claim Helpline team
Reply from Accident Claim Helpline
Thank you for your feedback Martin, we're really pleased everything was sorted so quickly.
Accident Claim Helpline Team.
Reply from Accident Claim Helpline
Thank you for your feedback Keith, we really appreciate you taking the time to share your experience of our service with us.
Accident Claim Helpline Team.
Accident claim helpline were extremely…
Accident claim helpline were extremely professional & from the start got Everything sorted out for me with no hassle. Communication was fantastic too. Took all the stress from me.
22 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for taking the time to share your feedback with us Krissy, we take great pride in providing a first class service to all our customers so feedback like yours really goes a long way - thank you.
Accident Claim Helpline Team.
Fakes as your insurer when you are vulnerable
This company masquerades as your insurer after a crash. They buy out the top position in google search and when you call having grabbed their number under stress, they will use deliberately vague language fooling even the most savvy. So relieved I realised before making a real error. I didn’t go very far into the process as it all made zero sense, but they will force some kind of ‘joint liability’ and then overcharge in every direction to make money off your accident. Do not trust them.
Update: they have flagged this review as defamatory.
31 October 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for sharing your comments. We appreciate all feedback, but it is important to correct several false and potentially damaging statements made in your review.
We are not an insurer, and we do not present ourselves as one. When motorists contact us following an accident, we clearly explain that we are an authorised and regulated claims management company, providing an alternative to claiming through their own insurer. This is a legitimate, fully compliant, and regulated service.
Many motorists choose to use our service because it can help avoid paying an excess, protect their no-claims discount, and secure a comparable replacement hire vehicle if required.
These benefits are not generally available when a motorist claims through their insurer which can often result in the loss of a no-claims discount and increased future premiums. That is, of course, the route you chose, and we respect that decision.
We reported this review to Trustpilot as defamatory, because several of the statements made are not factual and could cause unjust harm to our reputation. We fully support open and honest feedback, but reviews must be based on genuine experience and accurate information.
The vast majority of customers who contact us find our process to be transparent, professional, and efficient, and we take pride in the positive feedback we consistently receive.
Accident Claim Helpline Team.
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