Accessibility Bathrooms Reviews 

126
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

My sister is disabled and relies on carers for showering. It was impossible to access her cubicle shower with her special wheelchair. So Accessibility Bathrooms installed a compatible shower unit. She... See more

Company replied

Rated 1 out of 5 stars

WARNING This company took a deposit from my 92 year old Mother in May. A surveyor/fitter subsequently visited and that is the last we have heard from them. Today the surveyor contacted me to see... See more

Rated 5 out of 5 stars

Accessibility Bathrooms removed our old bath and replaced it with a York shower in May 2021. The work was completed satisfactorily and all waste promptly removed. Shaun, our installer, was friendly an... See more

Rated 5 out of 5 stars

Very organised and knowledgeable team from sales, admin and installation. Nick our fitter was a builder, plumber and electrician all in one with a lot of experience and advice and always found a solut... See more

Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Disability Equipment Supplier
  4. Mobility Equipment Supplier

Written by the company

We are a small bathroom company with over ten years' experience within the mobility industry, we believe in looking after our customers and giving them the care and attention that they deserve. Unlike most of our competitors, we inspect all of our bathroom installations, to ensure only the highest of standards.


Contact info

3.2

Average

TrustScore 3 out of 5

126 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(126)

1 review in the last 12 months

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Rated 5 out of 5 stars

The whole experience was fantastic

The whole experience was fantastic! Mark the installer was professional throughout the whole process. He cleared up every night and explained things as he went along. The rubbish was taken away promptly and the communication with Accessibility was second to none.

30 July 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for leaving us with a 5 star review, we will pass your kind words onto the team!

Rated 4 out of 5 stars

A new walk in bath.

The design surveyor Steve was very helpful and thorough, guiding me through the process of designing my bathroom.
All the goods arrived prior to installation as expected.
On arrival the fitters were not aware that there was a built in shower to be removed rather than just a bath.
(At a later date found out that the office does supply a copy of all documents to the fitter)
The installation of the new walk in bath went as planned . Unfortunately there were no handles for the bath as shown on the plan, but this due to be rectified at a later date.
Overall I would recommend this company as I am very pleased with my new bath etc.

23 July 2020
Unprompted review
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Reply from Accessibility Bathrooms

Thank you for taking the time to share your experience and for leaving us your review.

Rated 2 out of 5 stars

installation of shower in place of bath

I wanted a shower cubicle in place of a bath (a small bathroom)the salesman called and gave us a quote,£7,472, 50% payable in advance.I thought you get what you pay for,how wrong I was.The 14th January came two fitters arrived but the dedicated project manager was never seen.The technical surveyor said it would take approx.four days but the office said it would take approx.two days.Some materials were delivered prior to this date and some on the 14th.The two fitters were very clean and tidy,but I felt something was wrong.The fitters were able to complete in three days.Some of the installation were not to my liking i.e because of the position of the bath waste the shower tray was fitted higher than normal.But instead of a purpose made skirt,a section of wall cladding was used to hide the gap.A section of skirting board was removed but then put back again,I don't know why.I supplied the new shower assembly but the fitter said it was leaking and would not be able to leave it on.After they had left,I found they not installed it correctly.The cloak-room basin was too small for a bathroom,and the basin was not resting on the pedestal.Late the following evening my wife had just finished washing her hands when a flood of water came across the bathroom floor (the waste had not been connected correctly) Two nights later when making a visit to the bathroom,I caught my foot on the edge of the shower tray where it protruded 2 cm thus causing it to bleed quite badly and two weeks to heal.Finally,the day after the fitters had finish a delivery of chrome angles etc in a ten foot cardboard tube was delivered.All these points were made to the Technical Surveyor on the 22nd January.Nothing heard from anybody since .Todays date is 8th March

8 March 2020
Unprompted review
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Reply from Accessibility Bathrooms

We pride ourselves on our customer service, so thank you so much for your understanding with regards to the recent system issues we experienced and for bringing this to our attention. I'm pleased to confirm that this has now been rectified and that we have since arranged an engineers visit for you at your earliest convenience, of Thursday this week, as we discussed. Apologies again for the delay in the arranging of this. If we can be of any further assistance moving forward, please don't hesitate to contact our dedicated customer services team on freephone 0800 024 8522.

Rated 5 out of 5 stars

I was seriously let down by a…

I was seriously let down by a competitor and telephoned Accessibility Bathrooms. From the outset their service has been second to none. Their surveyor arrived in his own time during his Christmas holiday, there was absolutely no pressure to purchase but my husband and I decided to go ahead. What a good choice we made. The installation has gone like a dream, products were delivered when they should have been, the fitters arrived as and when promised, and were a pleasure to have in our home. The installation was completed ahead of time. The day after completion a team arrived to remove all the remaining packaging and waste. I am always the first to expect a high standard and never shy of complaining. In all honesty I can find nothing to fault this company, the installation and the service offered has been excellent. Thank goodness I found Accessibility Bathrooms. Liz Hart

21 February 2020
Unprompted review
Rated 5 out of 5 stars

Our bathroom was put in quickly &…

Our bathroom was put in quickly & efficiently, & the fitters left our home in a good & tidy condition. We are very pleased with our purchase, & are happy that we chose this company. We were looked after from the beginning, right through to the end.

18 February 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your 5 star review. We hope you keep enjoying your lovely new bathroom for many years to come!

Rated 5 out of 5 stars

Fitted Bathroom

I have just had a new bathroom fitted and I am very pleased with all aspects of dealing with Accessibility Bathrooms. From the first visit request for the quote right thru to the installation of bathroom.

18 February 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your 5 star review, we do appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

bathroom refurbishment

the work was carried out to a very high standard by Mark who was very cocientious and a very pleasant person to have in the house many thanks

18 February 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you, we appreciate you taking the time to leave us your review.

Rated 5 out of 5 stars

Richard Knight

From Andrew designer, Steven the design surveyor, to Darren the project manager who kept in daily touch and not forgetting Adrian the excellent fitter we now have a wonderful new bathroom.
Top quality materials and workmanship throughout, would thoroughly recommend this company.

30 January 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for taking the time to leave us your 5 star review, we will certainly pass on your kind words to all those involved.

Rated 5 out of 5 stars

Mark the installer was friendly and…

Mark the installer was friendly and professional. His work was finished to a high standard, and Darren kept in touch daily to see how we felt with the work.

17 January 2020
Unprompted review
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Reply from Accessibility Bathrooms

Thank you for taking the time to leave us your 5 star review.

Rated 5 out of 5 stars

An excellent installation

From the initial contact with this Company everything was on a very professional basis. The installation was carried out very efficiently, all waste and mess was cleared up fully and the finished result was of a very high standard.

9 January 2020
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your 5 star review! We do appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Completely new bathroom

I have just had my whole bathroom renovated by Accesibility Bathrooms, the results are beautifull, I was a bit apprehensive on getting anyone to renovate my bathroom as it is such an expensive project,but I need not have worried as Accessibilty made me feel relaxed from beginning to end.All the fitings and fixtures are of a high standard,the tradesmen that renovated my bathroom was advising me of what he was doing every step of the way, i found this very helpful and i have also learnt a lot through this whole experience, i would recommend Accessibilty Bathrooms to my friends, family and naibours..Well done Accessibility.

19 December 2019
Unprompted review
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Reply from Accessibility Bathrooms

We pride ourselves on our customer service and our results, so thank you for taking the time to leave us a 5 star review and for sharing your experience with us!

Rated 5 out of 5 stars

We love our new bathroom

We love our new bathroom. The fitter was excellent and delightful. We would recommend our bathroom to anyone.

20 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your 5 star review! We hope that you continue to enjoy your new bathroom for many years to come!

Rated 5 out of 5 stars

Although we have decided not to change…

Although we have decided not to change our bathroom, if our circumstances changes in the future then we will certainly be using you. Excellent and thorough service. Thank you.

20 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Sorry we couldn't help on this occasion but please don't hesitate to contact us if you need anything in the future. Thank you for still taking the time to leave us your review.

Rated 5 out of 5 stars

Very pleased with workmanship and left…

Very pleased with workmanship and left workplace (bathroom) clean and tidy and available for use every evening. I have no complaints at all . Excellent job well done.

15 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your kind words and for leaving us a 5 star review!

Rated 5 out of 5 stars

All according to specification

All according to specification. Skilled installer who overcame problems as they arose. Good daily contact with " head office". Very good quality materials used throughout.
All basic services made useable at the end of each day.

15 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you, we do appreciate you taking the time to leave us your 5 star review. Enjoy your new bathroom!

Rated 5 out of 5 stars

Very good service

Very good service. Adrian was an excellent fitter. Very helpful and conscientious. Always punctual and very tidy. Nothing but praise for everything and would recommend your company to any one who would be interested. Thank you for such an excellent wetroom

12 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you for your kind Review Mrs Davies!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Workmanship excellent, fitter explained how everything works and adjustments to pump etc. All rubbish removed

7 November 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

We hope that you enjoy your new bathroom and thank you for taking the time to leave us your review!

Rated 5 out of 5 stars

My New Wetroom.

From Steve the design surveyor.Armed with wall panels to flooring and with practical suggestions.
To Darren the installation manager, forever cheerful who kept in regular touch through out to check all was well.
To Adrian the installer who came up with ideas outside the box.
A good team all round.

15 October 2019
Unprompted review
Accessibility Bathrooms logo

Reply from Accessibility Bathrooms

Thank you Ms Carter! We really do appreciate you taking the time to write your review. It's been a pleasure working with you and we hope that you keep enjoying your new bathroom!

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