I needed to replace motor of Access roller garage door which had given me sterling service for over 20 years. After considering the options and warranty terms I opted for replacement and a new Seceu... See more
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Review summary
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Superb German Quality Garage doors of the colour of your choice! The mechanism is so smooth, wireless remotes work perfectly and the garage was converted into a near sealed area by experts in a few ho... See more
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The process with Access Garage Doors was seamless from enquiry through to delivery. I had a slightly complicated garage door replacement due to restrictions with pipework, and another company had... See more
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John their senior technician and appointed for this installation of existing Hormann sectional garage doors was amazing. He technical knowledge of these type of garage doors was amazing. He worked ver... See more
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Company details
About Access Garage Doors Ltd.
Written by the company
Since 1976, Access Garage Doors has helped homeowners throughout London and the South East of England improve, secure and enhance their properties with quality home improvement products and expert installation services.
With over 50 years in business, we specialise in the supply, installation, repair and automation of top quality garage doors, including up and over, sectional, roller, side-hinged and bespoke garage door solutions. We also offer enviable entrance doors, award-winning awnings, designer pergolas and other premium products designed to make homes more attractive, practical and secure.
Our experienced teams work with leading UK and European manufacturers, giving customers access to a wide choice of styles, finishes, colours, security features, insulation options and automation systems. Whether you are looking to improve kerb appeal, increase security, make daily use easier with remote control operation, improve thermal performance or find a solution that suits a specific budget, we aim to offer clear advice and dependable service from start to finish.
We provide professional surveys, expert installation, reliable repair services and helpful aftercare through our local branches across the South East.
We offer FREE SURVEYS on all new installations, giving you the opportunity to discuss your requirements directly with an expert in the comfort of your own home.
FREE SURVEYS ON ALL NEW INSTALLATIONS
Written by the company
- Get help choosing your new home improvement solution by one of our experts, at the comfort of your home.
- Book a Free, No Obligation Survey and one of our experts will assess your property, discuss your requirements and offer the best possible or a variety of solutions.
Contact info
Genesis House, Priestley Way, RH10 9PR, Crawley, United Kingdom
- 0800 716 569
- info@accessgaragedoors.com
- accessgaragedoors.com
4.8
Excellent
683 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Your office was efficient and…
Your office was efficient and professional.
Your engineer thorough and friendly.
The only thing I was disappointed with was the garage fob keys which do not respond as quickly as I'd like and need pressing quite hard to operate.
29 July 2026
Reply from Access Garage Doors Ltd.
Hi Mrs Short, thank you for taking the time to leave us your feedback. We're delighted you were happy with the service from both our office team and engineer. Thank you as well for mentioning the key fobs. We've asked the branch to get in touch so we can better understand your experience and make sure everything is working as it should. We really appreciate your comments and hope you're enjoying your new garage door.
Access Garage Doors always do a good…
Access Garage Doors always do a good job and will only do what needs to be done. The staff are very polite and always helpful.
29 July 2026
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review and for your continued trust in Access Garage Doors. We’re really pleased to know the team has been helpful, polite and honest in carrying out only the work that’s needed. We really appreciate your feedback and will be happy to help again whenever required.
I have had to call out 3 times for my 6…
I have had to call out 3 times for my 6 year old sectional garage door to have the same repair! At around £100 each time I hope it’s fixed properly this time. Engineers lovely.
28 July 2026
Reply from Access Garage Doors Ltd.
Hi Margaret, thank you for your review. We’re sorry to hear the door has needed attention more than once over the years, especially where call-out costs are involved. We’re pleased you found the engineers lovely, and we’ll make sure that feedback is passed on.
Having reviewed the service history, the visits appear to have been for different issues rather than the same repair being repeated. Your sectional door was installed in 2020; previous visits related to different components and adjustments, while the most recent visit included a door service and operator reset.
We understand it can still be disappointing when a door needs attention, and we hope the latest visit has left everything working properly for you. If you have any further concerns, please do contact the branch and we’ll be happy to help.
workman seemed very efficient
workman seemed very efficient, lot of money for half hours work?, had a problem with yourselves regarding whether we should pay the fitter or if you would be sending us a bill no one seemed to know
20 July 2026
Reply from Access Garage Doors Ltd.
Hi Dennis, thank you for your review. We’re pleased the engineer was able to complete the work efficiently, but we’re sorry you felt the cost was high for the time spent on site. Even where a job is completed quickly, the charge helps cover the costs involved in providing a professional service, including travel, engineer time and expertise, vehicles, insurance, office support and general business running costs.
We apologise for the confusion around whether payment should be made on the day or invoiced afterwards. We are in the early stages of adopting a new system across the company, and we appreciate there are still areas we need to tighten up as everyone becomes fully familiar with it. This should have been clearer for you.
We hope you’re happy with the solution itself, and we’ll be glad to help again if needed. Thank you for choosing Access Garage Doors.
Reply from Access Garage Doors Ltd.
Hi Alan, thank you for the 5-star review. We’re really pleased you had a positive experience with us and were happy with the service. Thanks again for choosing Access Garage Doors.
Great quality
27 July 2026
Reply from Access Garage Doors Ltd.
Hi Timur, thank you for the 5-star review. We’re really pleased to know you were happy with your experience, and we appreciate you taking the time to leave your feedback.
I thought the visit was well overpriced…
I thought the visit was well overpriced for one guy who was there for 10minutes.
27 July 2026
Reply from Access Garage Doors Ltd.
Hi Graham, thank you for your feedback. We’re sorry you felt the visit was expensive for the time spent on site. Even where an issue is resolved quickly, the charge covers the engineer’s travel, time, experience and expertise, vehicle costs, insurance and office support, as well as the work carried out. In many cases, the right knowledge is what allows the issue to be diagnosed and resolved quickly. We always aim to be clear about our charges before attending, and we hope you’re happy with the solution itself. We’ll be happy to help again if needed.
Reply from Access Garage Doors Ltd.
Hi Rebecca, thank you for the 5-star review. We’re so pleased everything went smoothly and that you had such a positive experience with us. Thanks again for choosing Access Garage Doors.
Arrived at pre booked day/time fixed…
Arrived at pre booked day/time fixed problem at price arranged
27 July 2026
Reply from Access Garage Doors Ltd.
Hi Thomas, thank you for the 5-star review. We’re really pleased we could attend as arranged and resolve the problem to your satisfaction. Thanks again for choosing Access Garage Doors.
I have used you many times before and…
I have used you many times before and have never been let down. All staff are always professional and efficient. I will continue to use you in the future.
20 July 2026
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review and for your continued trust in Access Garage Doors. It means a lot to know we’ve been able to help reliably over the years, and we’re really pleased the team continues to deliver the professional and efficient service you expect. We’ll be very happy to work with you again soon.
They were brilliant
They were brilliant! Great prices, really quick to install, the person installing it was friendly and professional, and the payment process was really smooth.
24 July 2026
Reply from Access Garage Doors Ltd.
Hi Peter, thank you for the fantastic 5-star review. We’re really pleased you were happy with the price, the installation and the service on the day. It’s great to hear the payment side was straightforward too. Thanks again for choosing Access Garage Doors.
EXCELLENT SERVICE
My 20+ year old Access roller garage door was working perfectly but I felt it was time for a check up just to be safe. This was carried out for me along with the remote control and fixed switch.
I cannot recommend them and their products highly enough.
Thank you
21 July 2026
Reply from Access Garage Doors Ltd.
Hi Leigh, thank you for the lovely 5-star review. It’s great to hear your old roller door is still working so well after 20+ years - and even better that we could help give it a check-up and make sure everything is still in good order. We really appreciate your recommendation and your continued trust. Thanks again from everyone at Access Garage Doors.
Reply from Access Garage Doors Ltd.
Thank you for the 5-star review and recommendation. We’re really pleased you were happy with the workmanship, it means a lot to the team. Thanks again for choosing Access Garage Doors.
I am very pleased with the end result
I am very pleased with the end result, the door is of good quality and the installation was well done. It took rather longer than expected to get confirmation of my order, acknowledgement of my deposit and information about expected delivery date, but otherwise no complaints.
21 July 2026
Reply from Access Garage Doors Ltd.
Hi Ms Allison, thank you for your review. We’re really pleased you’re happy with the finished result and the quality of the installation. We’re sorry the updates around the order confirmation, deposit and delivery timing weren’t as prompt as they should have been - we appreciate you raising this and will take it on board. It’s good to know the final outcome was a positive one, and we hope you enjoy your new door for many years to come. Thank you for choosing Access Garage Doors.
It took a long time for the Garage…
It took a long time for the Garage Doors to be fitted. On the day it was very good, one man fitted the doors.
There was no communication to tell me what was going on. I had to phone to get a reply to tell me the 50% had been received. I did get an apology for not replying to my payment.
17 July 2026
Reply from Access Garage Doors Ltd.
Hi Mr & Mrs Potts, thank you for taking the time to leave your review. We’re pleased the fitting went well on the day and that you were happy with the installation itself, but we’re sorry the communication beforehand was not as good as it should have been. You shouldn’t have had to chase for updates or confirmation of payment, and we apologise for that. We’ll take this feedback on board with the branch, as keeping customers informed is an important part of the service. We hope you’re pleased with your new garage doors, and we’ll be here if you need anything in the future. Thanks again for choosing Access Garage Doors.
Excellent proffessional prompt cleaned…
Excellent proffessional prompt cleaned up afterwards good service
24 July 2026
Reply from Access Garage Doors Ltd.
Hi Mr Connor, thank you for the 5-star review. We’re really pleased you were happy with the prompt, professional service and that everything was left clean and tidy afterwards. Thanks again for choosing Access Garage Doors.
Speedy reliable service
24 July 2026
Reply from Access Garage Doors Ltd.
Hi Mrs Brewster, thank you for the 5-star review. We’re really pleased you were happy with the speed and reliability of the service. We’ll be happy to help again. Thanks for choosing Access Garage Doors.
The mechanic who came was on time and…
The mechanic who came was on time and completed the job well. Price was very acceptable after previous exhortative estimates from other companies.
24 July 2026
Reply from Access Garage Doors Ltd.
Hi Mrs Blumsom, thank you for the 5-star review. We’re really pleased the job was completed well and that you found our pricing fair, especially after receiving much higher estimates elsewhere. We’ll be happy to help again whenever needed. Thanks for choosing Access Garage Doors.
Pleasant people to deal with
23 July 2026
Reply from Access Garage Doors Ltd.
Hi Liz, thank you for the 5-star review. We’re really pleased you found the team pleasant to deal with, that means a lot. Thanks again for choosing Access Garage Doors.
Excellent service from pre order…
Excellent service from pre order measurement to pricing and installation. The instillation process was very smooth and professional who carried. I highly recommend them, in all honesty they deserve more than five.
24 July 2026
Reply from Access Garage Doors Ltd.
Hi Rahim, thank you for such a lovely 5-star review. We’re really pleased everything felt smooth and professional from the first measurements through to pricing and installation. Your recommendation means a lot, and “more than five” is a wonderful compliment for the team. We’ll be happy to help again whenever needed. Thanks again for choosing Access Garage Doors!
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