Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

So efficient supportive and clear

Dean explained the whole process very clearly and and did a great job finding the best loan provider with best terms for me . He supported me through the whole process, and so everything was smooth efficient and quicker than i expected .

18 December 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this review Rebecca and it's great to hear how Dean was there for you the whole way through the process. It's great when everything goes to plan and we're able to get you the money you need quickly, and in time for Christmas.

Rated 5 out of 5 stars

We found Martin extremely personable

We found Martin extremely personable, relatable & professional. He guided us gently through the whole equity release process & was very patient in dealing with our, sometimes, simplistic questions!

5 December 2025
Unprompted review
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Reply from Access Equity Release

Thanks for the comments Gavin. Believe me, there is no question that's a simplistic question. It's important to Martin and all of us at Access equity Release that you get all the information you need to be comfortable with the decisions you're making and confident that the recommendation meets your needs. It's good to hear how Martin did this in a way that made sense to you.

Rated 5 out of 5 stars

Martin Wade was introduced to us to…

Martin Wade was introduced to us to explore the equity release possibility on our home. We finally got our offer yesterday after several months of intervention from Martin, as our application was not straight forward, he worked tirelessly on our behalf and kept us updated at every turn. Cant recommend him more highly for his expertise in this field. He is also a very nice guy!

11 December 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this feedback Claudia. Every person's needs are totally individual to them so hearing that Martin has been there for you throughout the application, ensuring you get the right result is great to hear. I know Martin always prides himself on the service that he provides and he is always there for his clients when they need him. Your words show how he does this and the impact his work has. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent service with a sensitive customer-needs focussed approach

Access Equity Release (AER) responded to my online enquiry to Equity Release and my assigned contact Patrick Keogh was courteous, professional and sensitive to my needs and reasons for accessing funds. The process was carefully explained where no question was too trivial or complex. From the adminstrative staff, legal team and Patrick himself, every stage of the process has been explained and efficiently handled. They addressed any fears and concerns I had about equity release and ensured I understood and was happy at every stage. I would recommend AER to anyone considering this move and thank the team, particularly Patrick for supporting me through the process and speedy completion.

28 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review and for the feedback you have given on how Patrick has looked after you throughout your application. For us, it's important that you know why equity release is seen as the right solution for you. To hear that Patrick looked after you so well and addressed all of your questions so you are comfortable and confident that this is the right thing for you is brilliant. Thanks again for the feedback

Rated 5 out of 5 stars

We looked into equity release

We looked into equity release, Darren Wherry was brilliant he talked us through the process and anything that needed clarification he would take the time to explain. He kept us well informed throughout.We are more than happy with this service and would recommend to our family and friends.
Thank you

8 December 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Clive and sharing how happy you are with the service that Darren has provided. Recommending us to people who matter to you is the biggest complement that we can ask for. Thank you for doing this for us.

Rated 5 out of 5 stars

Dean Harrison

Dean Harrison
The process and paperwork made very easy to follow, because at every step any questions or queries, we're answered promptly and easy to understand
A great job,and would recommend Dean to anyone.

25 November 2025
Unprompted review
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Reply from Access Equity Release

Thanks for the comments Stewart and for sharing what a great job Dean has done for you. I'm pleased to hear how happy you are with the service you have received.

Rated 5 out of 5 stars

Would like to say a massive thank you…

Would like to say a massive thank you to Dean Harrison at Access Equity Release.
An excellent service from start to finish And I really cannot recommend Dean highly enough.
Dean is very knowledgeable with all things to do with equity release And was always there at the end of the phone to answer any of my questions.
He talked me through the process from start to finish,he explained everything in a way that was easy for me to understand. very clear and a very professional service. we had a few little hurdles along the way, but Dean never gave up and was able to achieve exactly what we wanted.
Would highly recommend this service, thank you Dean. You are amazing.

27 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your comments and sharing the impact Dean's work has had on you. Delivering a quality service is what we all stand for at Access Equity Release so to hear how well Dean does this is brilliant - thank you.

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent communication and correspondence throughout the whole process from Dean

20 November 2025
Unprompted review
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Reply from Access Equity Release

Thanks for the review Nick and I'm pleased to hear how happy you are with the service that Dean has provided.

Rated 5 out of 5 stars

Equity release made simple

agent always replied to e-mails and phone calls quickly and efficiently and made me feel valued.

20 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for the comments Richard. Every person's needs are unique to them and so it's important that all our advisers adapt to their customers' needs and make them feel valued. It's great to hear how we have done this for you.

Rated 5 out of 5 stars

Thank you Dean Harrison

Thank you Dean Harrison, I really cannot recommend you enough.
Dean is very knowledgeable about everything to do with equity release.
We came across a few issues along the way but Dean kept me informed about them and reassured myself.
I really appreciate everything Dean has done from the beginning to the end. Thank you.

19 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your comments Deborah and sharing the experience you have had when dealing with Dean

Rated 5 out of 5 stars

We looked into equity release

We looked into equity release, Dean was brilliant he talked us through the process and anything that needed clarification he would take the time to explain. We are more than happy with this service and would recommend to our family and friends.

10 November 2025
Unprompted review
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Reply from Access Equity Release

Thanks for this review Clare. It's great to hear how Dean looked after you and guided you through the process. It's always good to hear how much our clients appreciate the service we provide and how Dean makes all of his clients feel so special.

Rated 5 out of 5 stars

Our Equity Release broker

Our broker, Martin Wade, was just superb. From the very beginning when we started to investigate how to finance a house purchase for our mother, Martin was there with support, clear explanations about the options we had and was always available when we needed him. We have absolutely no hesitation in recommending him wholeheartedly. The Equity Release has worked out well too. Thank you Martin.

27 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review. Martin is one of our leading advisers so to get the feedback that he is 'just superb' is great to read. He really does lead by example and demonstrates to everyone how we as a team deliver for our clients. It's great to read how the service he provides is appreciated.

Rated 5 out of 5 stars

Thank you Justin for your comprehensive…

Thank you Justin for your comprehensive information. It is only the interest rate that caused me to decide to downsize rather than take up your Equity release offer. I strongly recommend your service.

31 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your comments David. What is important is that we get the right result for all of our clients - sometimes that is not to borrow but to do something else. It's good to see how Justin has supported you get the right result for you.

Rated 5 out of 5 stars

We knew little about Equity Release and…

We knew little about Equity Release and Tricia explained everything so well and clear, answered any questions that arose and had all relevant information available. Tricia is a lovely friendly lady and a pleasure to deal with.

1 October 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you very much for this review. It is great to hear how Tricia has looked after you, made sure you are fully informed of how equity release can help you and make sure it's right for you. What is even better is that all of this done in a way that makes the experience a pleasurable one for you.

Rated 5 out of 5 stars

Tricia was great

Tricia was attentive, friendly, and helped my parents and I understand equity release and how it would work for us. She was quick to arrange a meeting at a location of our choice and had all the useful information with her when we met.

She remained in communication throughout the process and was supportive.

I'm sure I could contact her at any point for further assistance or with any questions.

3 November 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your feedback Luke. Equity release can be a daunting thing for people because they are taking a mortgage for the rest of their lives so to have you there as a supporter is invaluable. I am pleased Tricia ensured you were involved throughout and there for you when you needed her. If you do need anything in the future, as circumstances change, please don't hesitate to get in touch. That's what we're here for.

Rated 5 out of 5 stars

TOM DALTON

I desperately needed help with applying for equity release. I am a pensioner and not very computer literate! The help I needed was someone who understood this, was patient and on the other end of an email or phone when the purchase procedure became stressful for me. I also needed someone who was knowledgeable about good offers at the time, and who could advise me, not only for that, but also suggestions how to manage existing finances in order to meet the new need of equity release.
I was so fortunate that Tom Dalton answered all these problems for me, and I am so grateful that I found equity release on line initially.

19 September 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

I am so pleased that Tom has been there for you throughout the process Barbara. I know you have been exploring what is right for you for a little while. What is really important is that you give yourself the time you need to make the right decisions and Tom has been there for you throughout. It is great to read how much you appreciate the support he has provided and I know he has enjoyed being there for you.

Rated 5 out of 5 stars

Jeff Riley a great guide

We can’t recommend Jeff Riley enough, from the first conversation to the conclusion of our mortgage, his knowledge of the products and his ability to match them to our needs was outstanding. Jeff was always available to answer any questions or concerns we had, and there were many, in a very considerate and knowledgeable way, and always allowed the time for us to consider his advice! Both of us are very grateful to Jeff for making the journey from enquiry to completion a very pleasant experience. Thank you again Jeff!

24 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for your kind review Pauline. It is great to read how much you have appreciated the service that Jeff has provided and how it has helped you get the right result for you.

Rated 5 out of 5 stars

Tricia has been an absolute Godsend

Tricia Batchelor has been an absolute Godsend. She has worked tirelessly to secure the absolute best deal for me. Not only did she work extremely hard to research and come up with the best package for me, she listened very carefully and thoughtfully to all my needs, worries and requirements. Her communication is excellent, at no point did I ever feel that I wasn’t being guided carefully through the whole process and given the best advice. She helped me to understand everything really clearly, and through her advice she actually saved me an awful lot of money, not just with the mortgage deal that she came up with but also in my dealings with solicitors. This new mortgage deal will make a huge difference to myself and my children going forward. I’m extremely grateful for all Tricia’s help and for her humanity, patience, diligence and sense of humour.

21 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review Roger. I am really pleased that Tricia has looked after you and made sure the mortgage she recommended really met your needs. What has made your review such a good read is how you have described that she really looked after you as a person, and making you smile. Thank you for sharing this and giving us the chance to do that for you

Rated 5 out of 5 stars

I wanted to release some equity from my home improvements…

I wanted to release some equity from my house, I had lots of advice not to do this. After speaking to Nick when I made my first enquiry, I found him to be open about everything, he has looked after me through everything, guided me through paper work. Very pleased with the whole journey.

21 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for this review Jill and highlighting how the perception of releasing equity from your home can be so different to the reality. It's great to hear how Nick guided you through this and made you feel so looked after and supported

Rated 5 out of 5 stars

The professionalism and expertise of…

The professionalism and expertise of Nick Chessman is of a very high standard and his knowledge helped me to achieve my immediate financial goals. It's a pleasure to thank Mr. Chessman for his services.

15 October 2025
Unprompted review
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Reply from Access Equity Release

Thank you for taking the time to write this review Rohan and for appreciating the job that Nick has done for you. I look forward to hearing how Nick is there for you over the years to come so as things change he can continue to be there for you.

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